Surf City Inn & Suites

The front desk staff are very proactive, kind, and extremely responsive. Their customer service is outstanding. They went above and beyond to help me enjoy my stay. The hotel amenities are exactly what I was looking for. It’s a nice place to stay with the family because of updated kitchen and cleanliness.

I booked 2 rooms....1 room was absolutely filthy (dried vomit on floor, poop on wall in bathroom, curtain had white sticky substance on them, and what looked like dried urine by the AC) The other room had live roaches.... My family and i packed our stuff up and left after the first couple of hours. The only reason why I'm giving it 2 stars instead of 1 is because the staff was friendly and I got a full refund. Needless to say I will read others' reviews carefully next time.

Me me my partner went to location had cops called on us for no reason and got kicked out due to some other people issues next door, ruined our experience and time. Had to find another room and staff wouldn’t understand our story and made us the bad people when my partner and I had nothing to do with it.

Got checked in by a kiosk which was different. The guy on screen had weak wifi or something took longer then dealing with someone face to face would of took. Got their about 8pm we decided to hit the pool they close at 10pm. We asked for towels kiosk man said it would be delivered to my room it never came. I have a family of 5 with me 2 adults 3 kids. I only had 2 bath towels in the room. When we came out the pool I ran into the indian hindy man with long hair that opened up to give someone toilet paper. I asked for some towels and he told me their closed lol. I said no man I have a family of 5 and only have 2 bath towels in the room. He went to his computer looking at my room number or something. He finally came with 3 towels. I never had a hotel try to refuse something like that to me lol. The next day the other staff was good gave us swim towels aswell. Room was decent had 3 beds everything worked was clean . I never had a problem with parking.

It's a fine place to stay if you only need to sleep. The ground level can be noisy. We had people yelling right outside of door around 2am. Hearing someone scream "I'm going to kick your ass" isn't entertaining when it sounds like they're right outside your window. The room didn't feel very well ventilated. It felt damp, like it needed a dehumidifying fan. It's really close to the boardwalk, which is why we chose to stay there. It's not fancy but it works

Horrible experience, staff doesn't prepare your room at all before your arrival. When we checked in and opened the door, found a surprise with the pee stains on the toilet seat and dirty bathroom, so we had to ask them and wait 10-15 min before we can use the toilet after 3 hr trip to this place, also asked to change the bed sheets, because of stains and burnt spots on sheets. During the evening, had to kill a cockroach and couple of long bugs from sewer in shower. But the real nightmare was above us (we were in 116 room) on the second floor, we couldn't sleep all night due to couple of drunk ********** arguing and fighting with each other and guy came out and was sitting on staircase and yelling on the phone all night, hitting their door and trying to get inside. I couldn't even call frontdesk because the landline phone on night stand is not working at all. Very unsafe place. Hot tub is dirty with tons of flakes in water. Worst night and motel ever!

It was dirty, smelled like cigarettes, had damaged walls, just overall not well kept. And, the check-in. Is a person via video on a kiosk where the card reader for showing ID didn’t work. We had a complaint about the room & the kiosk person sent a message to the manager. We waited 10 minutes yet nobody came.

Staff were nice. Room was a little beaten, especially bathroom. Great location. Fair for the price. Towels had stains. Thin walls.

Very fast and easy check in and loved the inside pool and jacuzzi room was spacious and clean especially having a room with 3 queens!!!