Usuário convidado
29 de novembro de 2022
I booked this hotel while I was on the road traveling up the coast to Santa Cruz. I checked into this hotel at 7pm, when I got to the room, I had to get some work done and send a few emails. It was dark and I just sat by a lamp and finished a few things on my computer. I then turned on more lights and started looking around the room and realized it was dirty and run down, the sheets were dirty and there was a weird hatch in the ceiling of the bathroom and I just didn't feel comfortable. I'm a young girl traveling alone and I always try and go with my gut and I didn't feel safe or comfortable so I checked out. I was in the room for an hour and 15 minutes total. I did not lay in the bed or use the shower or anything. I only went to the bathroom and washed my hands. When I went to check out the manager Danny refused to give me a refund so I left and went to another hotel. My mom called and asked him to do the right thing and please issue a refund he said that their policy is "Crystal Clear" that refunds are only given within 15 minutes of check-in if not satisfied. Even a partial refund would have been a nice gesture and very much appreciated, he would have had to go the room and wipe down the toilet which I would bet he didn't do before he booked it again. He refused to talk to my Mom any further, so she hung up. I found a lovely hotel a mile away, Aqua, for the same price, they actually gave me a discount when I told them what happened, unfortunately I had to pay for 2 hotel rooms. I also looked around and there are many other nice choices for the same or a little more money. Not nice Danny! Do unto others etc.....
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