Hotel Pinos Playa

I was here with my family from 26-28 may 2024. I booked 3 rooms a month in advance. We was assigned rooms 3 different places on the hotel. And my little sister and brother in an other building at the other side of hotel …. They didn’t even try to fix it … Air conditioning didn’t work as well in the room and the water is salt water. Old hotel rooms… is far away from everything and you can’t walk to a city near by. Is also very very expensive to eat and shop. I would not recommend other to stay here. The only good thing was the view from the hotel and the beach near by.

I don’t often write poor reviews unless I really have to. On this occasion I need to share my experience to prevent others experiencing the same. I have stated that this hotel is unsafe due to someone unlocking our door and entering our room whilst we were sleeping in the night. Fortunately we both heard the door open and the intruder ran away when my husband jumped out of bed. I alerted the hotel staff the following morning and although they apologised they were very nonchalant about the incident and stated how it was possible someone could obtain the wrong key (I won’t share how for obvious reasons). This suggests to me that this has happened before and I think the hotel’s approach to safety is therefore not acceptable. Safety aside and before the incident I was also disappointed with the hotel. The price per night is not reflective of what you get. The rooms are not particularly clean, we had long black hairs on our floor, small black hairs scattered around the bathroom. The hotel is very tired and the rooms are too. It is like stepping back into the 1970s. The towels are old and discoloured and the beds are rock solid and so uncomfortable. The hotel hosts entertainment in the evening (which I also think is quite old fashioned for a small hotel) and it would be more worthwhile for guests if they instead spent money on new towels and generally a refurb! I’m disappointed we spent hard earned money staying here and instead wish we had rented an apartment. Sorry to say that is was just a disaster and I would actively discourage others from staying here!

A most beautiful site. . The hotel dates back to 1970s The delux rooms have a beautiful view but room is room is comfortable but basic ,the carpet outside is worn out and ragged. Breakfast is at its most basic tinned fruit in Mallorca!!! The design of the hotel is dreadful and there are no tables and chairs on the front veranda outside the hotel but the most amazing view. It’s ridiculous. And as for Wi-Fi. The most complicated password system I have ever experienced military intelligence services couldn’t be more complicated . Staff on the ground were lovely and helpful perhaps a little embarrassed. Wonderful restaurant just opposite the hotel an amazing chef

When you book this hotel be aware because nobody mentions that the hotel is in 2 parts, part 1 overlooking the sea, part 2 across the road overlooking scrubland/road and some rooms have a glimps of the sea. Also the pool is in part 2 with a pool bar, whilst the restaurant is in part 1 (which has beautiful views of the sea). When I booked I expected to be in part 1 with some kind of view as description didn’t mention it was a split hotel. The rooms did not have a kettle or hot drink facility, they are basic but clean, some have baths, others showers. The walls are very thin, and unfortunately we had a baby next door that screamed throughout the night so we requested a move, which we got. A lot of people complained that the cleaners were noisy scraping furniture whilst cleaning rooms, but I just think they were thorough, moving furniture to get rid of sand etc. The staff were very pleasant except the boy on reception who wasn’t very helpful, Catarina was lovely as was Vincente, Angel,Maria, slim lady ( sorry never got your name) and the bar staff. The cleaners always said hello (ola) and were very pleasant. The night man was a cutie. Vincente was very kind on our 39th wedding anniversary, so thank you. The food for breakfast had a wide variety to suit all tastes, the dinner was lovely variety too, and all good fresh quality. Drinks are charged to your room. Wine is about €14 a bottle and water €2.50 a bottle. Breakfast 8.00-10.00 dinner 18.30-21.00. It was not mentioned that to get to the beach you have to be able to manage approx 100 steps ..down and up, or another way about 30 steps across a precarious path in front of the boat sheds. This has no good pushchair/wheelchair access unless you walk down a hill (and up a hill) along the road way. It also states in the description that the centre is 250 metres away! Not sure what they meant by this as there is no town centre. There is only 1 supermarket (which do fresh baguettes), and 2 restaurants, that is the total, nothing else. To get to Santanyi centre a bus from the end of the beach costs €4.50 each way (actually works out cheaper to get a taxi) buses not reliable and you MUST wear a mask…STILL. It takes about 10 mins to get there. There are 2 market days, 8.00 - 14.00 it’s a big market mainly fruit, clothes and bags. It has restaurants, one little restaurants that is away from market but 1 min walk from bus stop is good value just walk past the park. Overall this is a beautiful location, but I was bored, definitely not a place for young people or if you like to walk around browsing shops. In fact apart from the pool bar it offers nothing. It’s an older persons retreat but even at my age 3 days here would have been enough. There are excursions but at a price, bike hire (if you can manage hills). Never found the sauna mentioned also in the description and messages you have to book. So over all 3/5

La recepcionista Patricia se salva. Amable, quiere ayudar y muy servicial. ¡El hotel deja mucho que desear! Las 3 estrellas son para fachada. No se corresponde con la realidad. Hotel que necesita mantenimiento (ver foto) con dos edificios separados, sin seguridad e instalaciones por debajo de lo anunciado. Quizás adecuado para aquellos que solo van a dormir y no les interesa la calidad sino solo el precio (que no es barato, pero tampoco irrealista para la altura del año). El servicio de habitaciones es razonable pero ruidoso. Puedes escuchar todo de una habitación. Poca privacidad. No lo recomiendo.

Des vacances attendus depuis 6 mois....et un desastre... - des chambres non insonorisées... vous avez l'impression de vivre avec le voisin. L'avantage c'est que quand il prend sa douche en chantant et que vous prenez la votre aussi... pas besoin de radio - des douches et brossage de dents à l'eau salée - une demi pension....désastreuse....mieux vaut manger à la cantine de l'école il y a plus de goût et de choix - une des agent d'accueil exécrable qui vous repond en vous devisageant.... - les locations de voitures : toutes les moins chères sont prises comme par hasard ... Bref conclusion A EVITER