Avaliações do El Embajador, a Royal Hideaway Hotel
El Embajador, a Royal Hideaway Hotel
Av. Sarasota 65, Bella Vista, Santo Domingo, National District, Dominican RepublicVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.5/5
Ótimo
110 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.5
Atendimento4.5
Limpeza4.5
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Todas as avaliações(110)
Avaliações positivas(10)
Avaliações com fotos/vídeo(4)
Usuário convidado
Hospedou-se em mai 2022
Família
1 avaliação
4.2/5
Muito bom
Publicado em 8 jun 2022
The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.
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Resposta da propriedade: Thank you for your feedback. We're pleased to hear that you find the hotel beautiful and that you've returned for multiple visits. However, we deeply regret the issues you encountered with our reception staff and management. Your comments about customer service and booking difficulties are concerning, and we will address these matters with our team to improve our service. We sincerely apologize for any inconvenience caused and appreciate your patience. Your experience is important to us, and we hope to have the opportunity to better serve you in the future.
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Antonio Solomon
Hospedou-se em jun 2022
Negócios
33 avaliação
4.0/5
Muito bom
Publicado em 9 jul 2022
Nice hotel we know
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Resposta da propriedade: 感謝您的評價!我們很高興您對酒店的環境、設施、清潔和服務感到滿意。希望未來能有機會為您提供更出色的體驗。期待您的再次光臨!