Wanda Realm Resort Sanya Haitang Bay

Great journey. We had really good time here. All staff so friendly and they can speak english

the hotel is in a good location, in a beautiful park. however, there are many weak points. SPA was closed, 2 swimming pools were also closed. There was no information about this when booking. There should have been a discount for that. There are also too few deck chairs available. Breakfast was the same every day, the fruit juice was of poor quality and eggs and pancakes took a long time to prepare, it was not adapted to the large number of guests. Overall, the price was too high for the service offered

What I like regarding this hotel is the breakfast and the beautiful garden. What made me disappointed was the uncomfortable bed and the pillows.

This was our first time in this hotel and we enjoyed a lot! The staff is really kind. Apple could speak English and she offered an upgrade for the room during check in. The view was amazing. But especially Beck helped us a lot, resolving all our doubts or questions. He was great for us to spend a great time. The breakfast at the hotel is really good, with a lot of options ( noodles, guangdong steam, a bakery room…). The hotel has 4-5 pools, one of them with slides. And there was a foam show everyday 17-18h. The beach , 5 minutes walking was wonderful: clean, almost empty. What we also liked was all the plants around the hotel. There were also a hainan restaurant and Chongqing hotpot. We are looking forwards to come back very soon! We loved this hotel!

I booked four nights stay at the Wanda Realm hotel with my partner over Christmas for a getaway. Trip.com had a deal where breakfast + either lunch/dinner for two was also included. I paid 4036 RMB by wechat for this on Trip.com. When checking in, the hotel took a further 6000 RMB “payment and deposit” (so to check in I needed to have 10036 RMB in my account). I was assured that I would be refunded my deposit after checking out. Quite frankly this is an astronomically ridiculous amount of money for a hotel of such poor quality. The customer service representatives at reception were truly awful. The receptionist (who could speak some English) absolutely refused to commune with me, but instead only spoke to my Mandarin-speaking partner. At this point they told us the ONLY option for lunch or evening meal was the on-site hot pot restaurant. There are no other alternatives such as a buffet “because of covid”. When we got to our room, the floor had a layer of dust and hair on it like I’d never seen in a hotel before. We asked for it to be cleaned, and it took hours before someone knocked on the door. The refrigerator in the room wasn’t working. We asked to have it fixed or replaced, at which point reception tried to feed us some BS saying “it keeps things fresh, not cold”. It’s a bloody fridge, it’s primary function is to keep things cold. Some time later a handyman came up to “fix it”. He flicked a switch at the back, and said it’s done. It changed nothing. With frustration growing, we decided to go back to the reception area. I saw a Starbucks sign so wanted to grab a coffee. At the “coffee counter” with Starbucks logos, there was no one and it was filthy. Asking reception what time they open, they said 2pm (at was already 2:30pm). We wandered back over as a man appeared from behind the counter. We asked for coffee, but they had no coffee beans. On our first nights stay, we decided to go for hot pot, where at the restaurant they give very limited (and I mean very limited) options for those on the half-board package. They were missing a number of items from the menu, but at least did try to offer an alternative. All of this was on day one. To be fair, the hotel on day two offered to change our room. My partner inspected the room, and said it wasn’t worthwhile to change. The next day we went to breakfast, which was actually really good. Funnily enough it was buffet - something the hotel said they couldn’t do for evening meals “because of covid”. Go figure. We didn’t eat at the hotel hotpot on the 2nd night because no one wants hotpot everyday. On our 3rd night, we went back for more hotpot, but this time the restaurant had so little available on the menu, the waitress told us it wasn’t worth eating there. This was the straw that broke the camels back. After 3 nights of our four nights stay, we asked for a refund on our 4th night, and we were going to check out early. After hours talking to Trip.com customer service and with agreement from hotel reception, a refund was agreed. We checked out on Dec 26th. Today (27th December), trip.com just called me to say that the hotel had gone back on their agreement that they now were not going to refund the final night stay. To summarise: The room was good, but dirty on arrival. Once cleaned was very nice. The fridge didn’t work. The shower head was damaged, and the shower hose in the bathtub didn’t work. Breakfast was very enjoyable. The hotpot restaurant was terrible, mainly because their menu was unable to be fulfilled. Customer service is shockingly bad. Of the two times we went to the filthy coffee counter, they either didn’t have coffee beans or didn’t have milk. My recommendation: stay away. Pay more and go somewhere else.

Really nice quiet hotel. We was looking for some nice hotel when you are not filling like in China ) With nice service . The hotel interior looks clean . Breakfast have so much choices . It’s really big have 2 sides western and asian site . 3 swimming pools . Beautiful beach 🏝 except you cannot swimming the waves is like for surfing 🏄‍♀️)) we enjoy every minute there