InterContinental Sanya Resort

Antes de chegar, estou satisfeito com a chamada avançada para minhas preferências e é bom adicionar o Wechat do meu mordomo com antecedência. No entanto, meu mordomo não me cumprimentou quando cheguei ao hotel e alguns funcionários da recepção não tiveram um bom treinamento quando fiz o check-in porque não me lembraram de verificar minhas informações e me pediram para voltar. para o lobby para fazer isso quando eu cheguei meu quarto já na verdade meu quarto estava tão longe do lobby! À noite, encontrei uma mancha preta debaixo da minha cama e a governanta disse que era gergelim. Estou bastante surpreso com um gergelim tão grande... Depois que expressei meus sentimentos ao monsenhor de plantão, Sr. Hensen Feng, ele pacientemente me respondeu por essas experiências terríveis, uma por uma e ele me ofereceu soluções satisfatórias e esses planos são credíveis, incluindo os vouchers FnB. Admirei que, ao mesmo tempo, ele se comunicou com seus colegas após minhas reclamações e o departamento de limpeza me ofereceu um presente como compensação. Como membro do IHG, embora minha experiência tenha sido particularmente terrível no início de minha jornada, ainda admirei os gerentes e sua alta eficiência de trabalho e boa atitude de serviço.

Alexander diz que os funcionários do hotel são uma senhora prestativa e confiável que ajuda a se sentir livre sobre todas as necessidades do hotel, como tênis, passeios, lojas e passeios. Cassie respondeu todas as perguntas de forma muito ativa pelo wechat. Serviço muito bom.

Enjoyed my stay here. The staff are very friendly and helpful. The breakfast is decent with a good variety of options available. The rooms are spacious with comfortable beds.

Our stay here was perfect in every way. The breakfasts and dinners are abundant, room immaculately clean, the staff helpful and friendly. Special thanks to our butler Dora who made our holiday unforgettable! The bay is a great place for swimming and snorkeling.

**Perfect Stay at Intercontinental Sanya** After many visits to Sanya, we chose the Intercontinental this time, and I was more than pleasantly surprised. The entire hotel environment, including the numerous pools, left an excellent impression. I especially want to highlight the outstanding service from Amanda and Belinda. They, along with the rest of the team, did everything to ensure we felt completely comfortable and relaxed. The Intercontinental Sanya will definitely be our preferred hotel for future stays. Many thanks to the entire team for this wonderful experience – we’ll gladly return!

Super hotel with wonderful facilities, great room and delicious food. The hotel is modern with a great beach and swimming pool. Thank you so much to Cassie for helping us with the our stay and providing for our needs. She is so professional and helpful! I look forward to returning to this hotel very soon!

What a beautiful hotel with immaculate gardens and incredible service. Amber at reception made sure that our stay was extra special. Highly recommended this hotel.

The location of the hotel is amazing. We booked the room with the ocean view and didn't regret about it. The size of the room, the cleaness, the view were amazing. Breakfasts were incredible too with a huge amount of Western and Chinese food. The only 2 things whic we didn't like were that most of the staff don't speak English at all. And the second thing that our room was too far away from the elevator, we had to walk 200-250 meters. But I would recommend this hotel anyway.

An excellent hotel located on the shore in a beautiful bay. The number of people on the beach is very small, which allows you to enjoy a relaxing swim in the sea. Good service, there are staff who speak English, which is very rare, there is also an employee at the reception who speaks Russian and helps resolve issues. The room is cleaned twice a day, they bring water, clean towels, make the bed, and carefully arrange all hygiene items. The breakfasts are excellent, good choice, variety of fruits and even delicious coffee. The children were delighted with the children's club, every day they asked to go there to play, where you can leave the child to play on their own (but from a certain age). Every day we went to Dadonghai Bay, a taxi cost 12-15 ¥, the ride took 5-8 minutes. I can confidently recommend the hotel, guests will definitely be satisfied.