Avaliações do Grand Metropark Villa Resort Sanya Yalong Bay

Fiquei neste hotel uma vez em 13 anos, e a atitude de serviço foi realmente incrível quando fiz a transição há algum tempo. O chuveiro do banheiro estava vazando. Depois de várias ligações, não consegui voltar. Quando voltei, finalmente voltei e até coloquei cola no vidro. Perguntei se havia cheiro e o pessoal da manutenção disse que não. Mais tarde, quando voltamos do lado de fora, o cheiro no quarto era muito forte e havia duas crianças. Mais tarde, consultei o hotel e disse que não havia espaço. Mais tarde, a atitude do gerente foi muito ruim, e ele me disse como falar comigo se não tivesse um quarto. Eu também disse a ele que quando a cola de vidro foi aplicada, perguntei se eu não deveria usá-la ou trocar a A equipe de manutenção insistiu que não havia cheiro. O cheiro foi para a recepção para me dizer que não havia espaço e, finalmente, liguei para o atendimento ao cliente da Ctrip para resolvê-lo e estava disposto a nos trocar um quarto para isso importa, mas o quarto mudado cheirava super forte.

Pros: - Large, beautiful & maimtained in its ideal state area. There're lots of bright birds in the hotel territory: you can watch them on the pond, grass or I front of gulf fields in the morning & it's quite relaxing. Same way there're lots of bright flowers, blossoming bushes & beautiful trees - Lovely & helpful staff. Friendly ladies at reception desk, lovely housekeeping ladies, making everything clean & shining in a blink of an eye, nice baggy drivers, always ready to pick you up on the road, - thanks to everyone! Unfortunately almost no one talks English, but nobody suffers much as translating apps make it possible to solve any problem asap. Special thanks to Annie Li (hope, I remember the name right): she was very obliging & kind, serving our reservation & calling us a taxi to the railway station - There's a large, fully equiped gym - a treadmill, a cable machine, a Smith's mashine, a stationary bicycle, a rowing machine & some other. Same way there're some sets of dumbells, some inclined benches, cardiosteppers, fitballs, abs rollers, yoga mats, etc. Any type of fitness activity is available. And the most amaizing part is that sports is not popular, so the gym is never overcrowded. Never saw there more than 4 persons - There's a kids' centre near the pool & no kid will feel boring while letting the parents have some rest - There's a spa centre. We didn't use it unfortunately, so can't say, how good it is, but for sure, it should be good as everything in this hotel - As for the hotel location, it's located a bit outside the main road, that makes it quite peaceful, quiet & calm with not much car noise around. At the same time it takes only 12 minutes of walking to get to the beach or just 3,5 minutes on a baggy - As for the room itself, it was spacious, light & comfortable & it was a real pleasure to have breakfasts at a balcony, watching lazy chipmunks moving from one tree to another, white herons, eating something in the grass or golfists choosing the right stick somewhere afar. Also there's an air dehydrator in the room Cons: - For us there was no disadvantages at all, but maybe for someone it's not comfortable to walk 20 minutes to the Yalong bay restaurant area. Can't imagine anything else. Anyway, we really admire all the staff who maintain this large hotel in such an ideal state. We got much pleasure staying there

These are the best villas I have found in Sanya! Absolutely stunning. The design and amenities here are excellent. The villas and surrounds are so beautiful and everything is very convenient. They also have shuttle buses come to collect you whenever you ring and they are very swift. The staff were all very lovely and some spoke English. The was a slight issue at check in as our villa wasn’t ready so after 2 hours and some free drinks for the inconvenience, we were upgraded. After that, everything was perfect, my only regret is that we didn’t stay longer. The design of the villas is pure luxury and are very much worth the price. Highly recommended and I can’t wait to come back. Thank you for a great stay.