Phoenix Waterside Gloria Resort Sanya

Avaliações do Phoenix Waterside Gloria Resort Sanya

Phoenix Waterside Gloria Resort Sanya

No.555 Hedong Road, Sanya Bay, Tianya District, Sanya, Hainan, 572000, ChinaVer detalhes do hotel
Phoenix Waterside Gloria Resort Sanya
Phoenix Waterside Gloria Resort SanyaPhoenix Waterside Gloria Resort SanyaPhoenix Waterside Gloria Resort Sanya
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1 noite

Avaliações dos hóspedes

4.4/5
1764 avaliação
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.3
Atendimento4.4
Limpeza4.4
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Todas as avaliações(1764)
Avaliações positivas(1680)
Avaliações com fotos/vídeo(326)
Ambiente elegante(164)
Fácil de se locomover(118)
Equipe da recepção cordial(66)
Piscina excelente(61)
Vista para o jardim(20)
Retornou várias vezes(19)
Próximo ao aeroporto(12)
Piscina limpa(8)
Avaliações negativas(84)
Maxi13
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em jan 2025
Sozinho(a)
32 avaliação
4.0/5
Muito bom
Publicado em 7 fev 2025
I stayed here for a week. The good points were that the hotel and room were clean and smelled ok (apart from the occasional smoker); the staff were generally kind and helpful; the location is in reasonable proximity to the beach; the hotel garden is nice and there are some decent enough restaurants nearby. The bad points were: the cleaner kept knocking on the room door early in the morning around 8:30am when the “do not disturb” sign was on; the shower was far away from the toilet and sink on the other side of the bedroom; the breakfast was not ‘western’ as described, it was Chinese (apart from some cheap bread) and the dishes that should have been hot were lukewarm or cold; 1 of 2 outdoor swimming pools was empty and closed, so I decided to forego swimming in the main pool with screaming noisy children; the decor looks outdated; the ‘gym’ is very poorly equipped; and one of the worst things is that all the guest room doors auto-close extremely loudly. Why not design the doors to soft-close? Hearing very loud banging in from room doors along the corridor - a most unpleasant, irritating way to wake up in the morning and this along with the aforementioned are definitely not befitting experiences when staying in a five star hotel - not even in a 2 or 3 star hotel for that matter. Overall, the experience was average and felt more like a 3 star hotel (but with 5 star prices). I think there are far better hotels in Sanya.
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6/20
Resposta da propriedade: 尊敬的客人,感謝您抽出寶貴時間分享您的入住體驗。我們非常重視您的反饋,並對您在入住期間遇到的不便深表歉意。首先,我們很高興您對酒店的清潔度、員工服務、地理位置以及花園環境表示滿意。然而,我們也注意到您提出的諸多問題,這些問題確實影響了您的整體體驗,對此我們深感抱歉。關於清潔工敲門打擾的問題,我們已經與相關部門溝通,確保在“請勿打擾”標誌亮起時,員工會嚴格遵守,避免類似情況再次發生。對於淋浴間的位置設計,我們理解這可能給您帶來了不便,未來在酒店改造中我們會考慮更加人性化的佈局。關於早餐的問題,我們已與餐飲團隊溝通,確保菜品質量和温度符合標準,並會進一步豐富西式早餐的選擇。對於游泳池和健身房的問題,我們正在評估設施的使用情況,並計劃進行必要的維護和升級,以提升客人的使用體驗。關於客房門關閉聲音過大的問題,我們已安排工程部門檢查並採取措施,儘量減少噪音,確保客人的休息環境更加安靜舒適。我們深知您的期望與體驗之間存在差距,對此我們深感抱歉。您的反饋對我們非常重要,我們將認真改進,力求為每一位客人提供更好的服務。希望未來有機會再次為您服務,併為您帶來更加愉快的入住體驗。再次感謝您的寶貴意見,祝您旅途愉快!
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Usuário convidado
Quarto Mini Twin
Hospedou-se em jan 2025
Casal
2 avaliação
3.2/5
Publicado em 7 fev 2025
Location is good, there is bus station, and tram station in front of the hotel. Breakfast has lots of varieties. the receptionist generally has good services, except one lady don't have smile. one thing made me unhappy was the room has lot of mosquitoes even in winter time.
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Resposta da propriedade: 尊敬的客人,感謝您的詳細點評!我們很高興您對酒店的位置、早餐種類以及大部分接待員的服務感到滿意。關於您提到的蚊子問題,我們深表歉意,並已通知相關部門加強房間的清潔和防蚊措施,確保為每位客人提供更舒適的入住環境。對於那位服務不夠熱情的女士,我們也會加強員工培訓,確保每位員工都能以最友好的態度服務客人。您的反饋對我們非常重要,期待您再次光臨,我們將竭誠為您提供更好的體驗!
khanasif8
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em fev 2024
Casal
6 avaliação
2.0/5
Publicado em 22 fev 2024
Building is huge, but no floor carpet in room. Dirty and old fashioned curtain. Even the wardrobes and other drawers are too old. Lake view is good. But all the glasses are too dirty. Lobbies are not safe for pedestrian, hazards exist. Being a Trip.com member we have been rewarded for "Late check out" but hotel administration totally denied to avail this reward, only until to pay additional charges. All concerned pictures also attached. Don't know, who is responsible for all of these, either Trip.com, to not provide complete details, OR the hotel itself? However, staff is cooperative
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6/9
AmerigoDenver
Quarto Mini Twin
Hospedou-se em out 2023
Sozinho(a)
4 avaliação
4.5/5
Ótimo
Publicado em 25 nov 2023
Air conditioning was a bit slow to work. Location convenient for train to airport.
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Sarah_Liu
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em jan 2023
Viaje com amigos
11 avaliação
4.2/5
Muito bom
Publicado em 7 fev 2023
Fantastic hotel! I heard it’s old, but they have very good maintenance. We enjoyed the location, which was a walk to some nearby restaurants. The pool was very nice to swim in as well.
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6/9
Resposta da propriedade: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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Usuário anônimo
Quarto superior (2 beds)
Hospedou-se em jan 2023
Viaje com amigos
8 avaliação
4.0/5
Muito bom
Publicado em 20 jan 2023
I only stayed for one night. There are lot of options for breakfast. Quite an old hotel but not bad for the price.
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Resposta da propriedade: Dear guest, thank you for your comments on the hotel! I am very glad that you like our hotel. Sincerely look forward to your next visit, thank you again for your comments!
Goh seng huat
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em jan 2023
Casal
8 avaliação
4.5/5
Ótimo
Publicado em 31 jan 2023
Comfortable stay Balcony to hang washed clothing Clean and quite Will be back again!
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Resposta da propriedade: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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AHMAD
Suíte Executiva - Vista para o Rio (Cama de casal)
Hospedou-se em jan 2023
Família
85 avaliação
4.7/5
Incrível
Publicado em 25 mar 2023
Room was clean, look was amazing, close to metro/tram. We enjoyed our stay.
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Resposta da propriedade: Dear guest, thank you for your comments on the hotel! I'm very glad you enjoyed our hotel. Sincerely look forward to your next visit, and thank you again for your comments!
Lelelebulang
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em jan 2023
Viaje com amigos
12 avaliação
4.5/5
Ótimo
Publicado em 9 jan 2023
Nice hotel with good service, just a little old, may need refresh
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Resposta da propriedade: Dear guests, thank you for your comments on the hotel! We sincerely hope that you can continue to choose Phoenix Waterride Gloria Resort Sanya next time, we will serve you wholeheartedly, thank you again for your comments!
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Usuário convidado
Suíte Executiva - Vista para o Rio (Cama de casal)
Hospedou-se em mar 2022
Viaje com amigos
1 avaliação
4.5/5
Ótimo
Publicado em 30 mar 2022
The front desk staff and even the security guard were friendly, the room was very spacious, and the bathroom was clean. All in all, it was a pleasant experience staying in this hotel.
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Resposta da propriedade: Dear guest,warmest greetings from Phoenix Waterside Gloria Sanya Resort,as a VIP guest in our hotel,you will be assured a warm welcome.First Class service and a comfortable stay enjoying EACH TIME, Welcome Home anytime again. Sales&Marketing Dept. Jerell Wang
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Usuário anônimo
Quarto Mini Twin
Hospedou-se em fev 2025
Família
3 avaliação
5.0/5
Excepcional
Publicado em 27 fev 2025
這次選的酒店真的絕!三亞天氣晴朗,每天都能伴着陽光開啟美好。離三亞灣椰夢長廊近,隨時能去看海。去機場、高鐵站都方便,出行毫無壓力。房間乾淨舒適,服務也超貼心,住得太滿意了!住過最懂出行需求的酒店!在三亞遊玩,交通便利真的太重要了。這家酒店去機場20分鐘,高鐵站10分鐘,周邊景點也近。房間設施齊全,體驗感拉滿,強烈推薦!
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Usuário convidado
Quarto Mini Twin
Hospedou-se em fev 2025
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 27 fev 2025
家人們,這次旅行我算是挖到寶了!在這裏,我能感受到酒店對細節的執着。房間佈置得温馨又舒適,床品柔軟,洗浴用品品質也高。前台辦理入住超迅速,還貼心推薦周邊景點和美食。周邊交通便利,出行很方便。這次入住體驗超棒,下次來這邊,這家酒店絕對還是我的首選!
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Usuário convidado
Quarto Mini Twin
Hospedou-se em fev 2025
Família
3 avaliação
5.0/5
Excepcional
Publicado em 28 fev 2025
酒店的房間佈置得温馨又舒適,床品柔軟,洗浴用品品質也高。酒店銷售部黃玉瑤很熱情,還貼心推薦三亞本地的吃喝玩樂。周邊交通便利,門口就是三亞觀光小火車站點。這次入住體驗超棒,下次來這邊,這家酒店絕對還是我的首選!
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Usuário convidado
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em fev 2025
Viaje com amigos
17 avaliação
5.0/5
Excepcional
Publicado em 26 fev 2025
這次三亞之行,真的被凱萊酒店拿捏住了!來之前對比了好多家,這家的性價比超高,就抱着試試的心態預訂了,沒想到直接超出預期! 三亞的天氣一直很給力,每天都晴空萬里,而酒店的位置更是絕佳,距離三亞灣椰夢長廊僅僅2公里,步行溜達一會兒就能到,在那看日落,簡直美到失語!出行也省心,去機場衹要20分鐘,去高鐵站10分鐘,完全沒有誤機、誤車的擔憂。
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Usuário convidado
Quarto com Cama King Size e Vista para o Rio
Hospedou-se em fev 2025
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 25 fev 2025
這次出差選的酒店真的太驚喜了!前台辦理入住迅速,還貼心推薦周邊美食。房間整潔舒適,床品柔軟,一夜好眠。會議室設備齊全,服務人員隨時待命,滿足了我所有商務需求,下次出差還來! 住過那麼多酒店,這家的服務真的讓我印象深刻!從進門的那一刻起,門僮就熱情幫忙拿行李,前台人員耐心解答問題。房間佈置温馨,設施一應俱全,早餐種類豐富,以後出行就鎖定這家啦!酒店環境超棒,大堂寬敞明亮,裝修簡約大氣。房間乾淨整潔,窗外景色宜人,很適合放鬆身心。健身房器材新,游泳池水質清澈,休閑娛樂兩不誤。服務人員態度親切,住得超舒心,強烈推薦!
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6/8
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