Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)

Avaliações do Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)

Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)

No. 155 Fenghuang Road, Tianya District, Sanya, Hainan, 572000, ChinaVer detalhes do hotel
Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)
Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)
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1 noite

Avaliações dos hóspedes

4.6/5
Muito bom
3999 avaliação
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.6
Atendimento4.7
Limpeza4.6
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Todas as avaliações(3999)
Avaliações positivas(3899)
Avaliações com fotos/vídeo(1302)
Ótimo para crianças(1036)
Fácil de se locomover(573)
Equipe da recepção cordial(566)
Próximo ao aeroporto(121)
Tem instalações para crianças(111)
Atividades para famílias disponíveis(66)
Piscina excelente(37)
Avaliações negativas(100)
Telmen
Palm Fairy Little Princess Standard Room
Hospedou-se em dez 2024
Família
7 avaliação
2.0/5
Publicado em 13 jan 2025
very old and dirty, swimming pool closed, need renovation, water is cold and not clean, breakfast is average, water park is mostly some part not working.
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Resposta da propriedade: Dear guest, hello! Thank you for choosing the Mangrove Hotel! The hotel attaches great importance to cleanliness and the hygiene of the garden area, and the relevant departments of the hotel will strengthen the training of hotel employees. Looking forward to your and your family's visit again, let us provide you with a wonderful vacation environment.
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Usuário convidado
Suíte Princess - 3 Quartos
Hospedou-se em jan 2025
Família
11 avaliação
5.0/5
Excepcional
Publicado em 10 jan 2025
Street food and amazong water park is nice and softly
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Resposta da propriedade: Dear guest, hello! Thank you for your trust in mangrove forests! Thank you even more for your generous praise and strong recommendation! Love is so hard to leave in the mangrove forest. The mangrove forest is your most beautiful and warm home in Sanya. Remember to come back often when you have time!
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zula
Suíte Princess - 3 Quartos
Hospedou-se em jan 2025
Família
2 avaliação
3.7/5
Publicado em 23 jan 2025
Hotel location and nice but everything was very old also the kids park, the room service was okay but no cleaning the floors for days! Breakfast was nice. There was a 1 kind stuff Yihe who helped us a lot.
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Resposta da propriedade: 尊敬的賓客,您好! 非常感謝閣下的入住與分享,很抱歉給閣下帶來的不便體驗;希望閣下有機會嘗試我們不同風格的紅樹林客房定能給予您不同的入住體驗!紅樹林酒店期待您的再次光臨,祝您生活愉快!
Usuário convidado
Alazy Racing Driver Three-Bedroom Suite
Hospedou-se em jan 2025
Família
2 avaliação
3.5/5
Publicado em 17 fev 2025
My sons who shared the room had rashes (bed bug bites) on the first night we stayed in the hotel. We reported it immediately so reception has changed the rooms for us. But the next day there was no new rashes but the ones that was already there have inflamed and we had to go to the hospital. I explained to the reception that we were going to hospital and we were going bill the hotel for hospital bill but manager refused to accommodate explaining that bed bugs can be found in grass and the next person who checked in didnot complain. This is when i was furious, not only they didnt do proper inspection to the room but also put the next guest in, when we clearly raised our concern regarding bed bug possibility.
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Resposta da propriedade: 請接受來自紅樹林酒店最誠摯的問候,我們對您在店期間遇到的情況深表抱歉。關於您提 及的問題酒店非常重視,我們已向相關部門反饋您的點評,並跟進調查協調,找出不足 之處作出完善。誠邀您再次光臨!
Battulga G
Suíte Panda - 3 quartos
Hospedou-se em jan 2025
Família
6 avaliação
2.2/5
Publicado em 22 jan 2025
I think it is good 3 star hotel. How does ut become 5 start, i don’t know
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Resposta da propriedade: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
Usuário convidado
Palm Fairy Little Princess Standard Room
Hospedou-se em jan 2025
Família
2 avaliação
2.0/5
Publicado em 24 jan 2025
The staff didn't help with freezing the baby food.
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Resposta da propriedade: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
SC
Palm Fairy Little Princess 2-Bedroom Suite
Hospedou-se em fev 2025
Família
12 avaliação
4.0/5
Muito bom
Publicado em 18 fev 2025
very good service
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Resposta da propriedade: 尊敬的賓客:您好!感謝您選擇紅樹林酒店!您的一句“服務一級棒”就如冬日裏的一股暖流,温暖了我們的心,感謝您的鼓勵,我們一定會做到更好爭取您下次完美的五分!祝:安好!
MRAZ
Little Painter Panda Warrior 2-Bedroom Suite
Hospedou-se em ago 2022
Família
13 avaliação
4.7/5
Incrível
Publicado em 11 ago 2022
Due to Covid-19 outbreak in Sanya I extended my stay here. In this difficult situation how different people in this resort is helping me I have no words to say thanks to them. The duty manager “Amber”, the restaurant manager “ Jimmy”, front desk manager from Kapok Tower “Jack” and the front desk manager of our Building “Liu Fengjiao” are continuously assisting me in all matters. Don’t know how long I have to stay more here but I’m very satisfied with their attitude andI highly appreciate their efforts and hard work in making our life easier here.
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6/15
Resposta da propriedade: 尊敬的賓客,您好!感謝您抽空與我們反饋您的意見。很榮幸能收到您的肯定,同時感謝您對三亞灣紅樹林度假世界的認可,我們將不斷堅持做的更好。我們酒店致力於建造一個休閑度假中心,使住店客人能得到一個全身心的放鬆,酒店不僅有各種特色的客房和各種風味的餐館,同時還設有亞馬遜叢林水樂園,小童探險王國,電影院,電影工坊,國際奢侈品購物中心等一系列集娛樂和購物於一體的度假世界。希望三亞灣紅樹林之旅能給您和您的家人有一個美好的回憶,再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
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Kosh
Little Painter Panda Warrior Standard Room
Hospedou-se em ago 2022
Família
11 avaliação
3.5/5
Publicado em 7 ago 2022
Really big hotel but old . Friendly staff let us stay in bigger room . Breakfast is average Chinese breakfast. We are here during lockdown… everything is closed 🫠🫠🫠
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Resposta da propriedade: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
Traveling Trent
Palm Fairy Little Princess 2-Bedroom Suite
Hospedou-se em jul 2022
Família
22 avaliação
3.7/5
Publicado em 18 jul 2022
Lovely big rooms with large balconies. Plenty of restaurants and shops to choose from. Free access to the water park and adventure playland great for kids! A shame the grounds are a little run down and still not back to 100% operational.
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Resposta da propriedade: 尊敬的賓客您好!感謝您抽空與我們反饋您的意見,對您在店期間的不愉快體驗我們深表遺憾,,我們將積極整改,提高服務標準.希望我們能有榮幸在不久的將來再次為您提供我們最竭誠的服務。再次感謝你選擇入住我們酒店,我們衷心期待您的再次光臨!
Usuário convidado
Palm Fairy Little Princess Standard Room
Hospedou-se em fev 2025
Família
7 avaliação
5.0/5
Excepcional
Publicado em 27 fev 2025
這次帶娃入住三亞灣紅樹林棕櫚王國親子酒店真的超滿意!房間衞生特別乾淨,床品和地板都一塵不染,連角落都打掃得很細緻,小朋友光腳跑來跑去也不用擔心[笑]。前廳的鳳嬌小姐姐服務超貼心,辦理入住時主動幫忙拿行李,還送了小朋友主題貼紙,全程笑容滿面,連我娃都誇“阿姨好温柔”。我們訂的賽車手主題房,從牆繪到抱枕全是卡通元素,孩子一進門就興奮得尖叫!陽台視野開闊,能看到整個度假區的綠植,晚上還能遠眺市區的夜景。酒店位置也很方便,去機場和景點都不遠,周圍吃喝玩樂全配齊了~總之,衞生和服務都沒得挑,親子游閉眼選這家準沒錯!
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PUCO
Alazy Racing Driver 2-Bedroom Suite
Hospedou-se em fev 2025
Família
8 avaliação
5.0/5
Excepcional
Publicado em 26 fev 2025
帶孩子來紅樹林親子王國,簡直太值了!這裏的遊樂設施豐富多樣,能滿足不同年齡段孩子的需求。工作人員Anne的服務超貼心,從我們進門就熱情引導,遊玩時還會主動幫忙照顧孩子,耐心解答各種問題,讓我這個家長能安心放鬆。整個場地乾淨整潔,安全措施也做得很到位,能看出來在用心經營。強烈推薦給各位寶爸寶媽,帶娃來這兒準沒錯!
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Usuário convidado
Palm Fairy Little Princess Standard Room
Hospedou-se em fev 2025
Família
9 avaliação
5.0/5
Excepcional
Publicado em 26 fev 2025
紅樹林裏面有很多家酒店,棕櫚是一個親子類型的,適合帶小朋友出遊住,房間打掃的乾淨整齊放床上衣服給疊的整整齊齊的,服務人員也都很態度好,前台樑俊小哥哥有問必答點贊,態度非常好,園區大,逛的地方也多,不錯的選擇額
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Usuário convidado
Palm Fairy Little Princess Standard Room
Hospedou-se em fev 2025
Família
4 avaliação
5.0/5
Excepcional
Publicado em 24 fev 2025
房間面積大,給升級了房型,很貼心,房間乾淨舒適,温度適宜,前台李少妹服務很好,辦理速度很快,沒有繁宂的步驟,小姐姐們都很可愛,寶寶很喜歡,早餐豐富可口,位置很安靜,但是交通很便利,打車方便,停車位多,有地上和地下的,安靜睡得很安心,性價比很高,舒適度也不錯,房間打掃的乾淨,保潔阿姨很熱情, 值得推薦
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Resposta da propriedade: 尊敬的賓客,您好!一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們,生命中有太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們與您相識,您的貼心,您的關懷,定會收穫一生的温暖。期待與您再次相逢!
Usuário convidado
Alazy Racing Driver Standard Room
Hospedou-se em fev 2025
Família
1 avaliação
5.0/5
Excepcional
Publicado em 22 fev 2025
帶小朋友來親子酒店,玩的很開心,首先房間佈置的很漂亮,房間打掃的也特別乾淨,知道我們帶孩子出遊還提前加了護欄和礦泉水,其次園區有很多吃飯的地方,連酒吧咖啡廳也有,還有小朋友玩的水樂園,商場裏的AI展畫也特別文藝,前台鳳嬌態度好很熱情,幫了不少忙,有機會還會再來的
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Resposta da propriedade: 尊敬的賓客, 您好!感謝您對紅樹林的信賴!更感謝您的不吝誇獎與強烈推薦!真是愛在紅樹林難以離開,紅樹林是您在三亞地方最美、最温暖的家,您也記得有時間常回來看看喲!
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