1 Hotel Haitang Bay,Sanya

A hotel with comfortable environment, nice facility, as well as good architectural design. Nice and helpful staff. The complementary activities are interesting and diverse.

Food was great, good service. Good pictures. Good pool. And lovely staff. Good parking. Lovely experience

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

I cannot fault this hotel. I am used to really high standard and this exceeded all expectations - it was simply wonderful. The interior and the cleanliness of the hotel was outstanding and beautiful. The rooftop Sky bar was gorgeous and the drinks were great. The breakfast was stunning and the gym facility was good. The pool was also really cool. The staff were faultless and spoke good english and were so kind - especially the guys in Sky bar (who remembered us) and Luby who helped to check us in. I will 100% be back.

What a beautiful hotel, The facilities are wonderful and the staff are so helpful and friendly. The service from Nancy was particularly wonderful, really helping us with Vegan food. We will definitely return here. We loved the eco friendliness, and the swimming pool especially.

Very nice hotel and great details, food and services. The hotel is not on the beach which wasn't being told explicitly. Trip.com charged me full amount as security bond not hotel fees, and only refund after a few days after checkout. I'm very unhappy about this. So be careful to read their conditions.