David P
22 de setembro de 2024
Arrived to find that the hotel is undergoing major reconstruction It was a dusty noisy construction site In our opinion uninhabitable and unsafe Surprisingly they still offered us our room, but the restaurant was closed and amenities were unavailable They offered no discount, but they offered the amazing offer of free cancellation and rebooking, by ourselves, somewhere else. As we booked through a third party agent , we had to contact them , to ting them back in order to cancel it. Hyatt said it was the third party agent who was at fault as they should have told us, and there was a note on Hyatts website. Our agent said they had no knowledge of the building works. Stay away from this place.
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