Usuário convidado
4 de setembro de 2024
*BUYER BEWARE* We have waited YEARS to make the time for a staycation and This is as DISAPPOINTING as it gets. EVERYTHING is an unfortunate GIANT cash grab, filled with add ons and add ons and more add ons. Just when you think you have a handle on one thing, there is a cost for another thing. If you pay or something that is out of service, there is no refund, just a credit to do something again. There is no customer service, just a hand out asking you for more money, everywhere you look. You have to pay for EVERYTHING, from parking (even if you don't have a car and take an uber). Their mobile order wasn't working, and you can't call guest services to order food, so after trying to order food on the app for an hour, and calling down to guest services, we had to walk all the way back to their food court to order crap expensive pizza and wait another thirty minutes. This is NOT the best way to ensure a kid friendly experience. We were sold the WOLF PASS. It's $70 and was supposed to include pretty much everything with no additional charges. What they don't tell you is half the attractions are either down, or time sensitive. We bought it mainly for the Magiquest and Rope course. The rope course was closed and no refunds were offered or allowed, and the person who they had to explain Magiques was brand new and had no idea how to explain how anything worked, all he knew was that it was an ADDITIONAL $25 to start it, AND ANOTHER $20 for a good wand, not the crap wooden wand. We saw physical fights in the lines for the water slides, and the most frustrating part was their customer service robot "Willow" reached out a dozen times and I explained our disappointment time and time again, and no resolution was ever offered. The simply don't care, they just want you money. Had I known this ahead of time, it might have been a more enjoyable experience, but we will never go back. We'll spend our hard earned money at the local waterparks that care about their neighbors and customers.
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