anna p
15 de novembro de 2024
The worst service we ever had. Beautiful location. Resort was empty, impossible to find staff or reach on a phone. Git the wrong room upon arrival, took over 2 hours to switch while sitting on a suitcases, staff kept promising that “room will be ready in 15 minutes “. Went ti front desk 3 times after 2 hours if waiting… Room service is awful, waited 1.5 hours for 1 bottle of wine, called 3 times. The staff member showed up with the wrong bottle of wine, no glasses, and wanted us to pay double for it. “Continental breakfast selection for 21$ included couple of dry not fresh pastries , butter, and jam. Absolutely no entertainment there. Overall its overpriced and overrated. The location is beautiful, but service is seriously awful.
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