Usuário convidado
13 de agosto de 2023
If I could give the hotel a NIL mark, I would. Firstly we couldn't get into the room, the receptionist had to shove the door very hard. The room was so small, there was less than half a metre round the bed. We couldn't get out of bed until we had rearranged the furniture and put the table on top of the chair. There was nowhere to put anything - no wardrobe or chest of drawers etc. There was dirt on the walls of the corridor and our room. The stairs hadn't been vacuumed. The bed was very uncomfortable, it sloped into the middle. The sheets and pillowcase were stained. There was one ordinary pillow and one square one. There was only one clean (foam) cup. The shower could not be used properly as it did not fit together. The breakfast was non-existent, apparently they had had a fire in the kitchen 3 weeks ago. Nobody informed us of this on arrival. The times for breakfast were displayed in by the reception desk and my husband actually commented on it.. The receptionist didn't say that there was no breakfast. She couldn't speak English very well. When I complained in the morning, another receptionist told me I had booked a room only stay. On ***********, you cannot book a 'bed and breakfast' stay, the breakfast is extra. There was a lot of traffic noise, there was no air-conditioning so we had to have the window open. Pigeons were nesting on the windowsill, so there was a lot of noise from them too.
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