Roberta
20 de outubro de 2023
The location of this hotel is amazing with fabulous, close-up views of the beautiful red rocks. However, there were several things that were disappointing and/or annoying. The service in the restaurant was horrible - it took over 45 minutes to get appetizers, breakfast, etc. - likely due to staffing issues. However, for the exorbitant prices they charge to eat there, the service should be top notch. Additionally, the main pool was closed for a scheduled reconstruction, but nobody told us until we got there. The other small adult pool was lacking in service and amenities. Our room had a door that connected it to a larger unit, but didn't have enough soundproofing. We could clearly hear the other party laughing and talking! And the room decor was "tired", in need of an upgrade.
On a positive note, the bellmen who pick you up to take you around the resort were very pleasant and prompt.
This is a very expensive hotel that doesn't not offer first class service. There are other ways to enjoy the beautiful Sedona scenery.
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