Jenna Tay
10 de maio de 2024
Great service with express check out available where you don't even have to head to the front desk to return the room cards. Room was clean, bed was real comfy, and the drapes block out all light effectively. Alsor received a slice of chocolate cake and a small box of 5 individually wrapped cookies as the staycay was for a special occasion.
However, I have 2 small complaints.
(1) The direct access to the hotel from the mall (located near Skechers) was not available during my stay. I believe it was under renovation. This is not actually a huge deal if I had known how to get to the hotel, which is literally next to the mall: walk out entrance 2 of the mall (next to Uniqlo) and turn right. Instead, as a first-time patron, I had no clue and ended up walking up and down the entire mall searching for a way to the hotel from within the mall, to no avail, for more than a half hour. There was no signage anywhere... Online reviews and directions on Hyatt's website mentioned lift access on the 7th floor of the mall, but nopeeee, all boarded up or something. Honestly unnecessarily frustrating.
2) Temperature control for the shower can be a lot better. To get a nice warm temperature that isn't cold or scalding to the skin requires you to adjust the knob to a very specific angle. Slightly off and you'll get blasted with frigid or hot water, yikes! So yes, incredibly unforgiving.
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