The Lux Hotel & Conference Center, Ascend Hotel Collection

I can't say enough about all the great things this hotel has to offer. The beds are so comfortable. The choices of pillows are the best I've come across at so many other hotels. The staff is very friendly and accommodating. The breakfast is delicious and has a lot to offer. The decor is very appealing and updated. The window blind is so unique and classy. The shower had great water pressure and temperature. There was absolutely nothing bad to say about this hotel. Will stay there again!

Some of the reviews concerned me, but I found this hotel more than acceptable. Some of the halls and the elevators seem a bit dated—it was formerly a Holiday Inn that I stayed at decades ago, but the room I stayed in and the lobby and restaurant were all up to date, the bed was very comfortable, the breakfast buffet was above average for a hotel of this kind, the property seems well maintained, and the staff were all very pleasant. Not luxurious or quaint, but perfectly fine.

Room was a large room with a nice desk, chair and lamp with electrical outlet. Room was freezing cold as someone had put the AC on at 65-degrees. King bed with nice pillows and comforter. Standard TV, microwave, coffee maker, and small refrigerator. They did not have an in-room safe. The bathroom was huge with a very nice walk-in shower. The counter was large enough for both his and hers space for toiletries. Very nice accommodation.

Front desk Jennifer was rude obnoxious , needs to be trained in hospitality will never recommend this hotel our experience was beyond humiliating and her condesending attitude was above and beyond nasty i hope she is properly reprimanded by the management

This hotel is huge. It is a long walk from the far end where they put me to the front breakfast. Hotel seemed at about 25% of capacity in the peak of summer. Hotel is older and had a redecoration or too. My desk lamp did not work. Cable went out on Friday and was out all day from when I left till night. I came back in the afternoon and finally in the evening I saw the cable company out working close to my area of the hotel. Up till then, I kind of thought they were blowing off my complaints about it. The hotel definitely a lower income customer, but I would recommend it if you are on a tight budget as a value play in an expensive summer area. The wi-fi worked great as we had a lot to stream with the cable out.

Check out person didn't ask how are stay was. I had a few issues and she could have cared less. The seat of the pullout couch had a huge stain. Something that looked like blood on the end stand and on light in bathroom. No shower gel in the shower. Half of the lights didn't work. Breakfast was supposed to go until 10 but we was there at 9:15 and things were pretty empty.

Beautiful hotel located near ****** and outlet.Enjoyed staying and loved the renovation.would recommend to others to stay.Nice rooms and enough parking space.Close to all stores and very easy access.Staff is very friendly and helpful.

Pillows are amazing. Recently renovated. Restaurant on site which is very convenient. Great value for the money. Would definitely recommend!!! Excellent price after a day of outlet shopping at the Waterloo finger lakes outlet!

This place was under construction, why in heck are they renting out rooms? Dust! Cigarette smoke! No window shade , no hot water and absolutely no water in shower. Seriously guys why put people thru this when we're loyal rewards members? Breakfast was a joke as well one pan eggs and coffee. I hope they give me a free overnight stay when this place is actually renovated and done, I'm sure it will be beautiful this was too soon. G.