Avaliações do Hotel Bernoui Seoul

Came at 10pm to check in for a 3 day stay only to be denied check in because we were considered 'minors' at 19. The front desk staff was largely incompetent and had a hard time trying to explain why they refused check in for me and my friends who were all the same age and gender, to the point they had to print out english translations on a paper three times to convey their message!!! We had to go through so much trouble going back and forth between the hotel and our trip agent, trying to process refunds only for them to tell us later we could stay if we had a parental consent letter signed when we already had two days cancelled and refunds being processed to us discussed by them. It was ultimately a confusing and frustrating experience and it's such a shame that this happend to us, given how elegant the hotel looked. Lost one day worth of stay's money because they refused to cancel and refund the entire stay for some reason. Would definitely not recommend to those who are trying to find a stay in Seoul and are under 20 years of age.