Usuário convidado
25 de dezembro de 2023
The check-in process went smoothly, and the staff was not only helpful but also proficient in English. The location is excellent, especially for Muslim individuals, as there are halal restaurants within walking distance, such as Kampungku and Bakso, Korea BBQ. However, the only downside is the strong sewerage smell, even though the private toilet is separate from the bedroom. I stayed in a family room on the 4th floor. Unfortunately, the staff during check-out were extremely unpleasant and impolite. The check-out time is 11am, but you have the option to pay an extra KRW10,000 for a one-hour late check-out until 12 noon at the latest. I have decided to pay for the late check-out, but the staff informed me that we cannot use the luggage elevator as it only operates until 11am. However, the notice clearly states that the elevator operates from 8am to 10pm. After presenting the facts and arguing my point, the staff finally allowed us to use the elevator … i dont really understand why at the first place he keep saying its their rule that the lift can be used until 11am only and he added only 2 of them is working . It is important to note that this building does not have an elevator for people, only for luggage. Therefore, we have to climb the staircase to reach our room. The family room or quadruple room is located on level 4. Please educate your staff to learn more english to cater international guests . Thanks !!
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