Avaliações do Novotel Ambassador Seoul Yongsan - Seoul Dragon City
Novotel Ambassador Seoul Yongsan - Seoul Dragon City
95 Cheongpa-ro 20-gil, Yongsan-gu, Seoul, 04372, South KoreaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.4/5
Muito bom
578 avaliação
Avaliações verificadasAgradável e bem localizado4.6
Comodidades4.3
Atendimento4.3
Limpeza4.4
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Todas as avaliações(578)
Avaliações positivas(545)
Avaliações com fotos/vídeo(159)
Fácil de se locomover(60)
Café da manhã delicioso(42)
Ótimo para viagens a negócios(23)
Piscina excelente(20)
Conveniente para compras(20)
Vista bonita(19)
Os produtos de higiene pessoal eram medianos(10)
Próximo ao metrô(10)
Avaliações negativas(33)
Deanna_Rachel
Quarto superior queen
Hospedou-se em jan 2025
Sozinho(a)
6 avaliação
Excepcional
Publicado em 1 fev 2025
The hotel was clean, tidy and comfortable. The room was a great size and the bed was super comfy. Breakfast was great with lots of options. The metro is literally next door to the hotel and was perfect for travelling to different parts soul.
Would recommend this hotel to anyone.
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Resposta da propriedade: Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager
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Usuário convidado
Quarto superior twin
Hospedou-se em jan 2025
Família
16 avaliação
Incrível
Publicado em 26 jan 2025
The hotel was lovely and clean. It had a lovely cafe at the entrance that we enjoyed breakfast at. The gym was a decent size and the staff were friendly. The hotel is convenient as it has a subway station on floor 2 which was perfect.
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Resposta da propriedade: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
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shindee
Quarto twin deluxe
Hospedou-se em dez 2024
Sozinho(a)
10 avaliação
Incrível
Publicado em 7 dez 2024
good hotel and very good location. i havent tried the amenities though.
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Resposta da propriedade: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for finding time to leave your feedback.We are very happy you had a good and comfortable stay. We hope that during your next stay you will be able to try all the amenities and facilities of the hotel.We are looking forward to welcome you back very soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
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Usuário convidado
Quarto superior twin
Hospedou-se em set 2024
Família
22 avaliação
Muito bom
Publicado em 14 nov 2024
New and clean
Spacious room and convenient to subway
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Resposta da propriedade: Dear Guest,Thank you for staying with Novotel Ambassador Seoul Yongsan!We are glad to hear that you had great and comfortable stay. We hope to welcome back to our property very soon.Best regards,Zarina, Guest Experience Manager
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Selman
Quarto superior queen
Hospedou-se em jul 2024
Sozinho(a)
5 avaliação
Incrível
Publicado em 16 set 2024
The location of the hotel is very convenient especially with the Yongsan station being right next to it. You can easily get around Seoul or just spend your time in Yongsan with shopping and going to cafes and restaurants. The room is nice and spacious, the staff is very friendly and helpful. Also you have really nice views from the rooms, either looking at Yeouido or Namsan.
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Resposta da propriedade: Dear Selman,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location and that the proximity to Yongsan Station made your stay more enjoyable. It’s great to know you appreciated the vibrant area with its shopping, cafes, and restaurants.We’re also thrilled that you found your room spacious and the views of Yeouido or Namsan to be pleasing. Our team works hard to provide friendly and helpful service, and it’s rewarding to know their efforts contributed to your positive experience.We look forward to welcoming you back in the future. If there’s anything specific you’d like to experience or any special requests, please don’t hesitate to let us know.Best regards,JazminGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
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Usuário convidado
Quarto twin deluxe
Hospedou-se em dez 2024
Família
2 avaliação
Excepcional
Publicado em 22 dez 2024
The hotel is very good and convenient connected to main train stations and easy to access to popular areas like hong dae. The restaurants around the hotels are nice too.
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Resposta da propriedade: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for finding time to write your review.We are happy to hear that your recent stay with us was good and convenient.We cannot wait to welcome you back very soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
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kim
Quarto superior queen
Hospedou-se em jun 2024
Sozinho(a)
3 avaliação
Publicado em 2 jun 2024
Trip.com has false info.
No airport shuttle service. No access to a nice buffet. Only for suite dragon city guests.go for the lbis for $60 saving. I will not use this hotel again.
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Resposta da propriedade: Dear kim,Thank you for sharing your feedback. We appreciate your honesty, and even though we regret that your experience wasn't as exceptional as we strive for. Your insights are invaluable for our improvement efforts. We are committed to providing outstanding guest experiences, and it's clear that we fell short in this instance. Given the opportunity, we are dedicated to earning back your trust and ensuring you receive the outstanding hotel experience that many of our guests have come to expect.-Eva Lee, Guest Experience Manager
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Hau Yan
Quarto superior queen
Hospedou-se em nov 2024
Casal
7 avaliação
Incrível
Publicado em 6 dez 2024
Room was clean and staff were great, excellent location if you don't have a car, there is a bridge connected to Yongsan station and a shopping mall with lots of eateries. Free parking is a plus.
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Resposta da propriedade: Dear Hau Yan,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. Moreover, thank you for giving an excellent review about our staff, we will share your feedback with the Team and we are sure that it will make them very happy and even more motivated.Thank you once again and we are looking for welcoming you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
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World Travel agency
Quarto superior twin
Hospedou-se em jan 2025
Negócios
22 avaliação
Ótimo
Publicado em 27 jan 2025
Hotel Location was supper
Team are clean and cooperativeble
Was greet experiance
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Resposta da propriedade: Dear Guest,Greetings from Novotel Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,ZarinaGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
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Chelley
Quarto superior queen
Hospedou-se em mar 2024
Sozinho(a)
3 avaliação
Publicado em 5 abr 2024
The hotel itself was good. There was a loud buzzing noise outside of my room on the first night which constantly kept waking me up. The next night they were able to change my room.
I chose this hotel mainly as it had a sauna. Little did I know, you had to pay for the sauna. This was very disappointing and very surprising. I think an additional charge should be stated clearly on this site
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Resposta da propriedade: Dear. Chelley,Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, and we regret that your experience did not meet our usual standards of excellence. Your insights are incredibly valuable as we continuously strive to improve our services. We are fully committed to delivering exceptional guest experiences, and it's evident that we have room for improvement in this instance. Please know that we are dedicated to regaining your trust and providing you with the outstanding hotel experience that our guests have come to expect from us. We hope to have the opportunity to welcome you back and exceed your expectations in the future. -Eva Lee, Guest Experience Manager
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Usuário convidado
Quarto superior queen
Hospedou-se em mar 2024
Viaje com amigos
2 avaliação
Excepcional
Publicado em 7 abr 2024
It was a pleasant 5 nights stay at Novotel. It is a good location to get to most of tourist destination around Seoul as it connects to Yongsan station. The room is spacious enough for all your things and it’s clean. The room service was very prompt as well. Thanks Novotel for making our trip in Seoul as wonderful and pleasant stay.
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Resposta da propriedade: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us.We are delighted to hear that you had a positive experience, and your kind words will be shared with our team. Your feedback serves as motivation for all of us as we work to enhance the quality of our services continually.Once again, thank you for sharing your experience, and we look forward to welcoming you back for another pleasant stay in the future.-Eva Lee, Guest Experience Manager
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Usuário convidado
Quarto superior queen
Hospedou-se em ago 2024
Viaje com amigos
1 avaliação
Excepcional
Publicado em 30 ago 2024
good. had no problems with it at all. reading the reviews about it made me be cautious but then it was all good.
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Resposta da propriedade: Dear guest, thank you for your feedback! We’re delighted to hear that your stay at Novotel Ambassador Seoul Yongsan was trouble-free and met your expectations. We look forward to welcoming you back!Jazmin Granada -Guest Relations Officer-
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Chan
Quarto superior twin
Hospedou-se em jul 2024
Família
5 avaliação
Incrível
Publicado em 10 jul 2024
wonderful hotel. reasonable price with great services. should be a great choice for tourist visit.
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Resposta da propriedade: Dear Chan,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! -Eva Lee, Guest Experience Manager
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Usuário convidado
Quarto superior twin
Hospedou-se em jan 2024
Sozinho(a)
1 avaliação
Incrível
Publicado em 8 jan 2024
It was a very pleasant experience. It was very clean and the beds were extremely comfortable.
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Resposta da propriedade: Dear Customer,Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! –Cecile, Guest Experience Manager
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Usuário convidado
Quarto superior twin
Hospedou-se em mai 2024
Família
2 avaliação
Ótimo
Publicado em 29 mai 2024
Service staff at swimming pool was extremely good. Overall hotel was very busy with heavy human traffic. But I have enjoyed stay from May 24 to May 29 today with my family. Thank you.
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Resposta da propriedade: Dear. GuestWe very much appreciate your comments and compliments to our staffs.Your feedback serves as valuable encouragement to all our staff as we strive to continuously improve our service standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.-Eva Lee, Guest Experience Manager
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