Country Inn & Suites by Radisson, Columbia at Harbison, SC

The service is really good only because she had the movie The second room wasn't clean and the third room was also not very clean but it was at least cleaner than the second round that I got it that I was in .. also trip kind of sucks itself because the platform it is because I ordered a suite and I paid extra for suite but that's not what they consider a suite so I had a double queen room

It could have been nice if the pool and spa were able.

The hotel itself was amazing! Beds comfy, slept very well! Room smelled horrible, light flickered, desk was notified, bathroom had hair everywhere, beer caps, on the floor, room had an odor. Yes I cleaned up the room prior to me staying completely in the room. TV wouldn’t stay on. Fridge rattled all night, pillows were comfortable though. Unfortunately, the reservation was non refundable so we had to stay. Otherwise we probably would have left and for the price we weren’t losing that amount of money. The location I have to admit is perfect, close to everything, shopping, food, gas, interstate you name it. The staff, I can’t speak enough on the staff, friendly, kind and very welcoming. This isn’t my usual hotel when I come to Columbia, but it was a stay.

I have always enjoyed staying at Country Inn & Suites Columbia @ Harbison, SC. I made reservations on 04/02/2024 for 04/12/2024 thru 04/14/2024. I had to cancel this reservation on 04/10/2024. Two days before I was to arrive. I saw this hotel had charged my credit card for $257.04 on 04/08/2024. This is 4 days before I was to arrive. I called the hotel and I was told I was charged $257.04 for a no show. I emailed the hotel multiple times with documentation showing I had canceled this reservation 2 days before arrival. I have not received any replies. Be careful and make sure they don't do this to you.

Let me count the ways this was a terrible experience including transphobic bigotry. The front desk person repeatedly referred to me as Sir because I'm a transgender woman who complained about all that was wrong with this hotel. No coffee at breakfast. 6 dry pieces of white bread, no fruit, no hot food, etc. When I asked for 6 coffees for the room, since there was no coffee at breakfast, she refused and told me they were doing me a favor to give me one. The fitness center was closed. An empty tube of toothpaste under the sink. Housekeeping every 3 days. No yogurt. Luke warm hot water. I of course will complain to corporate. Bottom line, this is a one star hotel masquerading as a Country Inns and Suites.

This hotel stay was almost comically nightmarish for me. I can still hardly believe it. I've forgotten until now that I showed up to a room with no pillows, and that the hot water wouldn't work in a shower that was clearly falling apart, because these facts pale in comparison to the real horrors that eventually revealed themselves. During my stay, I had been asleep all of three hours when I awoke to discover that I was itching and covered in bites on my back, arms, and hands. I checked the lining of my bed and sure enough, I found what was unmistakably a bed bug (I had an awful run-in with them as a teen). I killed it, careful not to completely crush it, and took it to the front desk, where I was told I needed to wait for a manager (Tiara M) to arrive to address the situation. I stayed put for half an hour to discuss what happened with the manager when she arrived. Upon Tiara's arrival, I was confronted with a confusingly standoffish, dismissive, and incredibly unhelpful attitude that has continued as I've tried to get this resolved (I.e., get my money refunded). I handed her the bug, which I watched her place into a Ziploc bag to show pest control. She then asked to see my bites, in a way that made it very clear that she doubted what I was saying, and I pulled up my shirt and showed them to her. She explained that she would need to bring in a pest control expert to verify my claims that there were bed bugs in the room before I could get my money back. I told her I needed to check out and leave immediately. She told me she would contact me the following week regarding a refund. She did not. I followed up with the hotel a couple of days ago and they told me to call *******, who I booked the room through. Apparently ******* then contacted the hotel, who said they would only agree to a refund if I sent pictures proving what I was saying. I was given an email address to send pictures to by Tiara, who at first tried to say she had no idea who I was, or if I had handed her the bug I found ("It may have been another manager"). She wouldn't give me her full name, and I had to trick her into telling me that she was the only female manager at the hotel to verify that I was talking to the same person. I sent the bulk of what makes up this message to the provided email address, and they refused to give me a refund. So in short, if you wish to spend three hours tops in a bug-infested, pillowless room with a barely working shower, getting chewed up by pests, and then be refused a refund, then you've hit the jackpot. If you happen to be sane, avoid booking a stay at this establishment.

First when I got there the whirlpool was dirty so I called to get room service to clean it and I had to call back 15 minutes to see if it was going to get cleaned and they told me nobody was there to clean it... There were nets, no refrigerator, no microwave and when I wanted to use the bathroom later that night I found a little big surprise... It wasn't worth what I paid, won't be returning

The hotel was absolutely disgusting. There was mold on the walls, the couch and bed were covered in stains and the fridge was filthy with left over food and mold in it. There were no pillows and the carpeted floor was covered in stains and holes. The floor creaked and style floor boards were broken at certain spots. There was sticky residue all over the telephone. The lamp was broken. The alarm clock was completely coated in dust. There were two televisions but they should have saved money and instead used it to make the room livable. I didn’t even want to sit or lie down anywhere. The worst, most disgusting hotel ever. 0/10 would never ever recommend.

HORRIBLE PLACE. THE PLACE HAD LIVE ROACHES EVERY WHERE!!! STAFF ARE UNPROFESSIONAL AND WILL RIP YOU OFF AND TAKE YOUR MONEY. DO NOT BOOK A ROOM HERE YOU WILL REGRET IT. THEY CLAINED TO BE DOING RENOVATIONSAND THE PLACE IS STILL NASTY AND YOU CANT TRUST THE STAFF.