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1 noite
Avaliações dos hóspedes
4.7/5
Excepcional
3957 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.7
Atendimento4.7
Limpeza4.8
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Todas as avaliações(3957)
Avaliações positivas(3909)
Avaliações com fotos/vídeo(1255)
Ótimas comodidades(638)
Equipe da recepção cordial(370)
Ótimo design(338)
Bem decorado(321)
Café da manhã delicioso(250)
Ótimo para viagens a negócios(154)
Excelente disposição do quarto(77)
Excelente chá da tarde(19)
Avaliações negativas(48)
Lewislw
Quarto superior king
Hospedou-se em ago 2024
Negócios
25 avaliação
3.5/5
Publicado em 4 set 2024
Pensei que fica perto de Bund, mas é atravessado por uma ponte, e ouvi dizer que era o Kowloon Hotel antes, mudou de nome e fez reforma. O preço deveria ser menor se não fosse um hotel novo.
Texto originalTraduzido pelo Google
Resposta da propriedade: Dear Guest, we are deeply apologized for your feedback about unsatisfactory service. We have acknowledged the issue and will take immediate steps to improve, including increased staff training and service process improvements to ensure that every guest enjoys warm and considerate service. We value your feedback and promise to continually strive to improve our service quality. We look forward to the opportunity to serve you again in the future so that you can feel our changes and progress. Marketing Department.
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Travel16
Quarto Twin de Luxo no Clube
Hospedou-se em ago 2024
Família
15 avaliação
5.0/5
Excepcional
Publicado em 5 ago 2024
Ótimo hotel novo em Xangai. A equipe é amigável e muito profissional, e o concierge Elwyn fará de tudo para que os hóspedes se sintam bem-vindos. A equipe do bar faz ótimos coquetéis e a decoração e o ambiente são elegantes e relaxantes. Há dois restaurantes, o restaurante chinês é fantástico. Os camarões e vieiras foram deliciosamente preparados, a refeição perfeita de frutos do mar e tivemos a garçonete mais maravilhosa que tornou toda a experiência agradável. O Luxury Club Twin Room era espaçoso e limpo. Este é um hotel adorável.
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Texto originalTraduzido pelo Google
Resposta da propriedade: Caro hóspede, obrigado pela sua avaliação positiva da sua estadia no hotel! Sua satisfação é a nossa maior motivação. Continuaremos a melhorar nossos serviços para lhe proporcionar uma experiência de acomodação ainda melhor. Estamos ansiosos para atendê-lo novamente e desejamos uma vida feliz! Departamento de Marketing
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Wye Kit Teng
Quarto superior king
Hospedou-se em jul 2024
Negócios
5 avaliação
5.0/5
Excepcional
Publicado em 21 jul 2024
Localização incrível, serviço de equipe maravilhoso, quartos agradáveis. O buffet de café da manhã era super agradável. Eu estava em Xangai a trabalho e achei o Sofitel North Bund uma ótima localização para me locomover. Não muito lotado ou congestionado, como a área de Bund ou Xintiandi. Eu recomendo muito este lugar.
Texto originalTraduzido pelo Google
Resposta da propriedade: Caro hóspede, obrigado pela sua avaliação positiva da sua estadia no hotel! Sua satisfação é a nossa maior motivação. Continuaremos a melhorar nossos serviços para lhe proporcionar uma experiência de acomodação ainda melhor. Estamos ansiosos para atendê-lo novamente e desejamos uma vida feliz! Departamento de Marketing
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Usuário convidado
Quarto superior king
Hospedou-se em dez 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 2 jan 2025
Really enjoy my stay here, this is the 2nd time i stay in the hotel and they try best for my early check-in request on the arrival day. Jerry is very supportive and know how to take care of me during my stay. Would definitely comeback here soon.
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life!
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Usuário anônimo
Quarto superior twin
Hospedou-se em dez 2024
Família
6 avaliação
5.0/5
Excepcional
Publicado em 7 jan 2025
We spent New Year’s Eve here, and had a wonderful experience at the hotel! Though we had a last minute room change request (from twin beds to one) the hotel was very accommodating and upgraded us. The staff members were all (with Jerry in particular) very helpful and friendly. Jerry, for instance, would provide us with daily suggestions on which sites to visit to make the most of our stay in the city. The breakfast buffet is also very varied, rooms are spacious, and the location is very convenient!
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life!
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LY888
Quarto superior twin
Hospedou-se em dez 2024
Família
11 avaliação
5.0/5
Excepcional
Publicado em 31 dez 2024
We had an extremely comfortable stay at the Sofitel.
The hotel is new, clean and modern, with spacious rooms and very comfortable beds. We slept well every night.
Most importantly, service has been fantastic. We were checked in by Fiona at the front desk who gave us her Wechat where we could communicate our needs throughout our stay. She would check in once a day to see how we were and if we needed anything from housekeeping.
Not only that, she also helped us call for reservations as we did not have a China phone number. It was almost like having a private concierge which is a service many hotels do not provide.
Finally, she helped us arrange a late check-out that gave us ample time to relax before heading to the airport to catch our flight.
The staff were also eager to help with luggage, taking it all the way up to our room when checking in and lifting it into our taxi when leaving. The hotel was great and I would highly recommend this hotel just for the service alone.
Thank you for the relaxing stay and incredible service Fiona and Sofitel team.
(I forgot to take more photos 😅😅 but I meant every word)
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Resposta da propriedade: 尊敬的賓客,您好!非常榮幸您選擇下榻上海北外灘金輝索菲特酒店並滿意此次入住之旅。感謝您對我們同事熱情周到服務的肯定與讚揚。這座⾼29層的地標性建築,將北外灘天際線美景盡數收集。作為法國雅⾼酒店集團旗下的奢華酒店品牌,酒店將經典法式美學融入賓客旅居的至臻細節,引領法式優雅新生活方式。我們竭力為四方來客帶來家外之家的舒適尊貴體驗,真誠期盼您的再次下榻。-----上海北外灘金輝索菲特酒店賓客關係團隊
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Irma
Quarto superior twin
Hospedou-se em dez 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 1 jan 2025
12 Wonderful Days at Sofitel North The Bund"
We had an amazing 12-day stay at this hotel. As a new property, everything felt modern and spotless. The service we received was truly exceptional. Jerry, the frontliner, always greeted us warmly every day, creating a welcoming atmosphere. Similarly, Chen Sili from the room service team was always friendly and attentive to our needs.
They made us feel right at home, which made our stay even more enjoyable. We highly recommend this hotel and will definitely come back as soon as possible.
Thank you, Sofitel North The Bund, for an unforgettable experience!
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life!
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sm my kim
Quarto superior king
Hospedou-se em dez 2024
Outros
1 avaliação
5.0/5
Excepcional
Publicado em 18 dez 2024
The hotel facilities are clean, and the staff are very friendly. Although there was an issue during check-in, the front desk team resolved it promptly. While the location is a bit far from tourist attractions and there are few restaurants nearby, getting a taxi was hassle-free. The clean and quiet environment makes it recommendable. Thanks to Jerry for his kind assistance, as well as Nick and Fiona at the front desk for their swift and courteous service.
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department
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Usuário convidado
Quarto superior king
Hospedou-se em dez 2024
Reservei para outra pessoa
29 avaliação
5.0/5
Excepcional
Publicado em 17 dez 2024
I think Sofitel is always the first choice ! Because I chose the services and team here!! Cissy always provides timely responses when I need them, and solves my problems for me as soon as I have any feedback. The ladies and brothers are very concerned about my stay experience, such as Vera, Lockie, etc. I feel cared for and valued, and my feelings and timely response make me have to believe and choose!
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life!
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Czzzzzzzz
Quarto superior twin
Hospedou-se em dez 2024
Viaje com amigos
10 avaliação
5.0/5
Excepcional
Publicado em 16 dez 2024
Great stay at the hotel. Jerry 小周 was especially nice and helpful throughout our stay. Both service and amenity are top notch.
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Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department
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Mattelifts
Quarto superior king
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 14 dez 2024
Really have a wonderful time in sofitel, awesome staff services, specifically Geroge, he ensures that you will have a wonderful time and great service with just a text away, will recommend this to my friends and family
Traduzir
Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department
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Usuário convidado
Quarto superior twin
Hospedou-se em dez 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 10 dez 2024
I had an excellent stay at Sofitel Shanghai North Bund. The location is unbeatable, close to public transport and major attractions. The moment I stepped into the hotel, I was captivated by its exquisite environment. The lobby is sumptuously decorated with elegant furnishings and tasteful artworks, creating an atmosphere of opulence and refinement. The corridors are immaculately clean and softly lit, leading to the rooms that are havens of comfort. The rooms are well-appointed, clean and comfortable with high-quality bedding. The hotel staff is extremely friendly and helpful, Especially my personal butler Elwyn,he always greeting with a smile and providing prompt service. Helping me solving my problem and list many to see in Shanghai which i am very impressive, offering a good variety of options. The amenities like the fitness center is well maintained. I highly recommend this hotel to anyone visiting the area, whether for business or leisure. It truly offers a great experience and good value for money.
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Traduzir
Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department
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Usuário convidado
Quarto superior twin
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 10 jan 2025
Good service,Value for money,Comfortable.I would recommend this hotel to my friends. :)
Traduzir
6/7
Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life!
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Daryl
Quarto superior king
Hospedou-se em dez 2024
Família
10 avaliação
5.0/5
Excepcional
Publicado em 13 dez 2024
My recent stay at the newly renovated Sofitel Shanghai North Bund was absolutely fantastic. I was fortunate to receive a free upgrade to a Luxury Room, which was incredibly spacious and beautifully decorated. I especially loved the chic and premium touches like the brass Kohler faucets and accessories in the bathroom. The view from my window overlooking the city was simply breathtaking.
The breakfast buffet was a highlight, with a vast array of options to satisfy every taste. From freshly baked pastries and made-to-order omelettes to a delicious congee station and an abundance of fresh fruit, there was something for everyone.
Although the hotel is located on the North Bund, I found it incredibly convenient to get around. We relied on Didi to explore the city and found it to be a very affordable and efficient option. A trip to Yu Garden took just 15 minutes, and we were able to reach other key attractions with ease.
The service at the Sofitel was impeccable. The staff were incredibly attentive and accommodating throughout our stay.
Overall, I found the Sofitel Shanghai North Bund to be excellent value for money. The combination of luxurious accommodations, a fantastic breakfast, and outstanding service made our stay truly memorable. I will definitely be back!"
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Traduzir
Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department
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Usuário convidado
Quarto superior king
Hospedou-se em dez 2024
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 15 dez 2024
First time coming to Shanghai and this hotel gave me a superb experience! The checking in process was delayed as the room was still cleaning, hence they led me to the lounge for some snacks and drinks! Great experience by a five star hotel :) Rooms were clean room service is very responsive!
Traduzir
Resposta da propriedade: Dear guest, thank you for your positive review of your hotel stay! Your satisfaction is our greatest motivation. We will continue to improve our services to provide you with an even better accommodation experience. We look forward to serving you again and wish you a happy life! Marketing Department