Avaliações do Su Shi Hotel (Shanghai Bund Nanjing East Road Subway Station)
Su Shi Hotel (Shanghai Bund Nanjing East Road Subway Station)
No. 505 He'nan Middle Road, Huangpu District, Shanghai, 200001, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4/5
1228 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado3.9
Comodidades3.8
Atendimento4.1
Limpeza4.0
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Todas as avaliações(1228)
Avaliações positivas(1085)
Avaliações com fotos/vídeo(268)
Fácil de se locomover(160)
Limpo e arrumado(149)
Equipe da recepção cordial(109)
Próximo ao metrô(98)
Preço adequado(71)
Conveniente para compras(60)
Isolamento acústico médio(48)
Retornaria(7)
Avaliações negativas(143)
Emilio Godinho
Quarto duplo
Hospedou-se em dez 2024
Casal
2 avaliação
2.7/5
Publicado em 11 dez 2024
Quarto sem janela, na cave e muito barulhento, os carros as pessoas até camiões, difícil dormir
Resposta da propriedade: Thank you very much for taking the time to provide us with your feedback. We are deeply sorry for the inconveniences you encountered during your stay, especially the lack of windows in the room, its location in the basement, and the noise issues that made it difficult for you to sleep. We understand that these problems have adversely affected your stay and we sincerely apologize for failing to meet your expectations. We strive to provide our guests with a comfortable and quiet accommodation environment, but obviously, we did not achieve this on this occasion. We will strengthen our staff training to ensure that we can respond promptly and provide effective solutions when guests encounter problems. We greatly appreciate your feedback as it helps us identify areas that need improvement. We promise to continue to work hard to enhance our service quality and ensure that every guest enjoys a pleasant stay. Thank you once again for your feedback and support. We look forward to providing you with better service in the future.
Nicholas123
Quarto duplo
Hospedou-se em out 2024
Casal
1 avaliação
2.7/5
Publicado em 28 out 2024
Smell was bad, molt everywhere in the bathroom. It is cheap, so we don't mind basic, but this was not okay.
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Resposta da propriedade: Dear guest,We deeply apologize for the dissatisfaction you experienced during your stay at our hotel. The odor issue and the shedding skin in the bathroom you mentioned are clearly not in line with our basic commitment to provide guests with a clean and comfortable accommodation environment. We understand that price may have played a role in your choice of our hotel, but this is absolutely not a reason to compromise on service quality and hygiene standards. Your feedback has served as a wake-up call for us, reminding us to take immediate action to ensure that all guest rooms meet and exceed guests' expectations.In response to the issues you reported, we have taken the following emergency measures:Enhanced Cleaning Procedures: We will conduct thorough cleaning of all guest rooms, with a particular focus on the bathroom area, to ensure the complete removal of any odors and shedding skin. Additionally, we will increase the frequency of daily cleaning to prevent similar issues from recurring.Improved Air Quality: We plan to install or upgrade air purification equipment to enhance the air quality in the guest rooms, ensuring that every guest can breathe in fresh and healthy air.Employee Training: We will strengthen employees' understanding and implementation of hygiene standards, ensuring that every employee can accurately identify and address hygiene issues that may affect guests' experiences.Thank you once again for your valuable feedback, which is crucial for us to improve our services. We are committed to continuing our efforts to ensure that every guest at our hotel enjoys a stay that is worth morethanwhattheypaidfor.Bestregards[HotelName]CustomerServiceTeam
Jenny_A
Quarto duplo
Hospedou-se em jun 2024
Negócios
145 avaliação
3.5/5
Publicado em 21 jul 2024
Very overpriced. Even nearby there are much better options but unfortunately they were sold out at that moment. Location is really great though
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Resposta da propriedade: Dear guest,Thank you very much for your feedback. We fully understand that the satisfaction of every guest is of utmost importance. Regarding the pricing concern you mentioned, we appreciate that price sensitivity is a crucial factor for consumers when choosing accommodations. We strive constantly to find the optimal balance between providing high-quality services and reasonable pricing, yet market fluctuations and special periods (such as holidays and large-scale events) may lead to price adjustments.At the same time, we deeply respect your personal choices and preferences. In this highly competitive market, every guest has the right to make decisions based on their ownneeds and budget. We sincerely welcome you to explore more options in the future and hope that wherever you choose, you will enjoy a delightful stay.Once again, we are grateful for your valuable input. If you have any specific suggestions about our hotel or need further communication in the future, we will be more than happy to listen and address them to the best of our abilities. We look forward to the opportunity to serve you again in the future and strive to earn your satisfaction and recommendation.Wishing you a pleasant journey and all the best![Hotel Name] Customer Service Team
Usuário convidado
Quarto superior queen
Hospedou-se em nov 2024
Sozinho(a)
3 avaliação
1.7/5
Publicado em 14 nov 2024
This was the worst hotel experience I've had since arriving in China. The room was filthy, smelled terrible, and had cobwebs everywhere. You can't imagine how dirty this place is. Be careful—they have rooms in the basement. I thought a room without a window would still be above ground, but it was actually in the basement. I had to switch to a room with a window to get a cleaner space, but even the new room was the worst I've stayed in during my entire trip to China.
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Resposta da propriedade: Dear guest,We are deeply sorry for the unpleasant stay you experienced and sincerely apologize for the inadequate service provided. Your feedback is of utmost importance to us, as it has directly highlighted significant issues in our hygiene standards, facility descriptions, and room allocation. In response to the specific concerns you raised, we have immediately taken the following measures:Enhanced Hygiene and Cleaning:We have promptly arranged for a professional team to conduct thorough cleaninganddisinfection of all rooms, with particular emphasis on the basement room you mentioned, ensuring that every corner meets high standards of cleanliness. Additionally, we will intensify training for our cleaning staff to guarantee the quality and frequency of daily cleaning tasks.Improved Room Environment:Addressing the issues of odor and spider webs, we will carry out a comprehensive environmental inspection and improvement program. This includes optimizing the ventilation system, implementing moisture control measures, and conducting regular pest control to create a more comfortable and healthy accommodation environment.Clear Room Information:Regarding the misunderstanding about the room location, we have now clearly indicated the specific location of each room, including whether it is located in the basement, in our booking system and at the front desk. This will prevent similar situations from occurring again.Once again, we apologize for any inconvenience caused and appreciate your valuable feedback.
Rolando Lloza
Quarto empresarial duplo
Hospedou-se em abr 2024
Casal
5 avaliação
3.0/5
Publicado em 28 abr 2024
The front desk speak not a single English. Check in was delayed by one hour checking our passport longer than at Pudong immigration so I imagined we are first time foreigner guest. They are not telling us why. Fast forward in the room. The room and the hotel is old. The room floor does not dry always small amount of water leak . Fortunately room cleaner gives us extra towel to act as carpet on the floor. Toilet has no Bidet which is so inconvenient. Hot water is good. There is no restaurant breakfast is on a very small room with only one table for 4guest. Fortunately the negatives are negated by the 3Rd floor chambermaid very good services. If I will book again I will choose this for location and the 3Rd floor chambermaid good service
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Resposta da propriedade: Dear guest, thank you for your stay at Sushi Hotel Nanjing East Road Subway Station Branch. We are very sorry that we failed to bring you a good check-in experience. As for the slow check-in at the front desk, the hotel has strengthened the training of staff on the check-in process for foreign guests to ensure that the next guest will not encounter the same problem. The hotel has no guest meals, only the staff restaurant, thank you very much for pointing out the shortcomings of the hotel, we will strive to improve and improve, provide customers with a clean and comfortable living environment, improve the quality of service. Thank you for your message, finally wish you a pleasant trip, and welcome you to visit again.
VANHENG
Quarto duplo
Hospedou-se em dez 2024
Sozinho(a)
5 avaliação
4.0/5
Muito bom
Publicado em 9 jan 2025
That’s ok
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Resposta da propriedade: Thank you very much for your understanding and positive feedback, it means a lot to us! If you have any needs or suggestions in the future, please feel free to let us know. We will continue to strive to provide you with better service and experience. Wish you all the best!
Usuário convidado
Quarto duplo
Hospedou-se em mai 2024
Sozinho(a)
14 avaliação
3.0/5
Publicado em 5 jul 2024
Close to downtown
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Resposta da propriedade: Absolutely, our hotel is conveniently located just steps away from downtown, offering easy access to all the city's bestattractions,restaurants, and shopping.""Yes, we pride ourselves on our central location. Our hotel is within walking distance to downtown's main street, where you'll find a variety of entertainment options and public transportation hubs.""Being close to downtown means that our guests can enjoy the city's vibrant atmosphere without having to worry about long commutes or traffic. It's the perfect spot for both business and leisure travelers.""We invite you to experience the convenience of staying close to downtown at our hotel. From the moment you arrive, you'll be immersed in the heart of the city's action.""Not only are we close to downtown, but we also offer complimentary shuttle service to and from the city center, making it even easier for our guests to explore all that the city has to offer."
Resposta da propriedade: 謝謝親親下榻宿適酒店,您的到來讓小宿的家蓬蓽生輝呢!酒店臨近地鐵站,步行約3分鐘,地理位置優越,鬧中取靜,房間設施設備一應俱全,附近餐廳多多,足以滿足您的味蕾,同時距離步行街約100米左右、靠近外灘、城隍廟、大悦城等眾多旅遊熱點,真的很方便呢,期待小主的再次光臨哦!
Resposta da propriedade: 尊敬的客人,您的讚譽如同温暖的陽光,照亮了我們前行的道路。您的滿意不僅是對我們工作的最高獎賞,更是激勵我們不斷追求卓越、超越自我的強大動力。我們深感榮幸能夠成為您旅途中的温馨驛站,讓您在繁忙的行程中感受到家一般的舒適與安心。您的肯定讓我們團隊的每一位成員都倍感振奮,它證明了我們的努力與付出是有價值的,也讓我們更加堅定了“以客為尊,用心服務”的信念。我們將繼續秉持這一宗旨,將每一位客人的需求放在首位,用心傾聽、細心安排、貼心服務,力求在每一次的接觸中都能超越您的期待。同時,我們也非常珍視您的寶貴意見,它們是我們不斷改進和提升的寶貴財富。我們將認真總結經驗,不斷優化服務流程,提升服務質量,確保每一位客人在酒店的每一刻都能享受到最優質、最貼心的服務體驗。再次感謝您的信任與支持,我們期待着在未來的日子裏,能夠繼續陪伴您走過更多的旅程,為您的每一次出行增添更多的美好與温馨。期待您的再次光臨,讓我們共同創造更多難忘的回憶。祝您一切順利,生活愉快,旅途愉快!
Resposta da propriedade: 尊敬的客人,您的讚譽如同温暖的陽光,照亮了我們前行的道路。您的滿意不僅是對我們工作的最高獎賞,更是激勵我們不斷追求卓越、超越自我的強大動力。我們深感榮幸能夠成為您旅途中的温馨驛站,讓您在繁忙的行程中感受到家一般的舒適與安心。您的肯定讓我們團隊的每一位成員都倍感振奮,它證明了我們的努力與付出是有價值的,也讓我們更加堅定了“以客為尊,用心服務”的信念。我們將繼續秉持這一宗旨,將每一位客人的需求放在首位,用心傾聽、細心安排、貼心服務,力求在每一次的接觸中都能超越您的期待。同時,我們也非常珍視您的寶貴意見,它們是我們不斷改進和提升的寶貴財富。我們將認真總結經驗,不斷優化服務流程,提升服務質量,確保每一位客人在酒店的每一刻都能享受到最優質、最貼心的服務體驗。再次感謝您的信任與支持,我們期待着在未來的日子裏,能夠繼續陪伴您走過更多的旅程,為您的每一次出行增添更多的美好與温馨。期待您的再次光臨,讓我們共同創造更多難忘的回憶。祝您一切順利,生活愉快,旅途愉快!
Resposta da propriedade: 謝謝親親下榻宿適酒店,您的到來讓小宿的家蓬蓽生輝呢!酒店臨近地鐵站,步行約3分鐘,地理位置優越,鬧中取靜,房間設施設備一應俱全,附近餐廳多多,足以滿足您的味蕾,同時距離步行街約100米左右、靠近外灘、城隍廟、大悦城等眾多旅遊熱點,真的很方便呢,期待小主的再次光臨哦!
Resposta da propriedade: 謝謝親親下榻宿適酒店,您的到來讓小宿的家蓬蓽生輝呢!酒店臨近地鐵站,步行約3分鐘,地理位置優越,鬧中取靜,房間設施設備一應俱全,附近餐廳多多,足以滿足您的味蕾,同時距離步行街約100米左右、靠近外灘、城隍廟、大悦城等眾多旅遊熱點,真的很方便呢,期待小主的再次光臨哦!