Emilio Manuel
14 de outubro de 2023
The close to subway. But if you dont speak Chinese this is not your hotel. First of all, we wanted some information about the Shanghai tennis tour so we can book tickets. We asked and the answer was, we can't help you with that. Then, two days later, unfortunately the only day that we wanted to rest and sleep until late, at 7:00 am, 2 or 3 housekeepers decided to make a party outside our room, shouting, laughing and making noise with cups and other utensils so we can't continue sleeping. We said this at the reception and the answer is sorry I will speak with the housekeepers and please take this moon cake as compensation (it was free, we saw it when we arrived). Late in that day, when we come back, we found the room like in the photos, no more comments. We talked to the reception and they gave us 2 voucher for breakfast. This morning we went to have breakfast and it was outside the hotel, in a nearby restaurant in the street. All in Chinese, we don't understand nothing. Finally one girl helped us with photos, we ordered and there was a problem, they said it is too much. If no one explained it it is complicated to guess. After one hour of translation and missunderstanding we get the breakfast. I wanted to spoke with the manager and it is not possible until 9. What a bad experience, so unprofessional
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