Waldorf Astoria Shanghai on the Bund

Viagem em família e quarto solicitado no andar superior. Embora não consigam nos primeiros 2 dias, cobram o quarto quando disponível.

I would like to sincerely commend Jude from the concierge team at Waldorf Astoria for his exceptional service. Despite it being 12am, Jude was incredibly helpful and proactive in assisting me with a parcel that was mistakenly sent to the wrong address. His willingness to help at such a late hour, coupled with his calm and professional attitude, truly reflects the high standards of service associated with Waldorf Astoria. Please extend my heartfelt thanks to Jude — his dedication did not go unnoticed and made a stressful situation much easier to manage. 我想特别表扬 Waldorf Astoria 礼宾部的 Jude。 尽管已是凌晨12点，他仍非常耐心并主动协助我处理寄错地址的包裹，服务专业又贴心。这样的敬业精神让我深受感动，也充分体现了贵酒店一贯的高水准服务。 The other team members in the concierge department also did a helpful job with our baggage. It’s just unfortunate that I can’t have my ******* food delivery sent by the hotel staff directly to my room. This was inconvenient but I understand the food and hygiene aspects that they uphold. Generally, a pleasant stay with best location. The bund view is just too awesome!

This stay has truly redefined luxury service for me, thanks in large part to our dedicated concierge, Danny,Echole,Eva. Their professionalism and keen attention to detail were evident from the moment we arrived, ensuring every aspect of our visit was seamless. The Waldorf Astoria Shanghai has set a new benchmark for personalized hospitality in my travels.

Jude!! He was very kind and helpful! I was touched to receive perfect service such as taxi, luggage care, etc. It's my first visit to Waldorf, and I will come back when I visit Shanghai next time

The hotel is very well decorated and the old-money aesthetic is worth paying for. The concierge staff Tom and Max handled our many bags well and helped us have a comfortable check in and check out process. Of course the highlight is the room view which faces the Bund, it’s a once in a lifetime experience everyone should try. Perry helped us throughout our stay and handled my last minute request for an anniversary decoration as well.

We spent the weekend here to celebrate my birthday, and the staff went above and beyond at looking after us! Not only did we get upgraded to a suite, but they also brought a birthday cake to the room and balloons and a personally written card. The location is right on the Bund, within walking distance to East Nanjing Road walking street and so many good cafes / restaurants. Would love to stay here again!