Banyan Tree Shanghai On The Bund

Avaliações do Banyan Tree Shanghai On The Bund

Banyan Tree Shanghai On The Bund

No.19 Hai Ping Road, Hongkou District, Shanghai, 200082, ChinaVer detalhes do hotel
Banyan Tree Shanghai On The Bund
Banyan Tree Shanghai On The BundBanyan Tree Shanghai On The BundBanyan Tree Shanghai On The Bund
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Avaliações dos hóspedes

4.6/5
Muito bom
4174 avaliação
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.6
Atendimento4.6
Limpeza4.7
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Todas as avaliações(4174)
Avaliações positivas(4038)
Avaliações com fotos/vídeo(1424)
Incrível vista para o rio(373)
Ambiente elegante(332)
Equipe da recepção cordial(205)
Ótima banheira(176)
Comida excelente(99)
Ótimo para crianças(57)
Excelente chá da tarde(32)
Luxuoso(22)
Avaliações negativas(136)
Usuário convidado
Oasis Romântico com Piscina de Relaxamento
Hospedou-se em 2024 年 11 月
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 2024 年 11 月 15 日
Had a fantastic stay in Shanghai! The hotel’s ambiance and amenities were top-notch, making it a truly enjoyable experience from start to finish. A special shoutout to the VIP ambassador, Charlotte—her exceptional service and attention to detail made my visit even more memorable. She went above and beyond to ensure every need was met, adding a personal touch that made me feel valued as a guest. Highly recommend this place for anyone looking for a seamless and delightful stay!
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Resposta da propriedade: Dear Guest,Thank you so much for sharing your fantastic stay with us at Banyan Tree Shanghai on the Bund. I am thrilled to hear that you found the hotel's ambiance and amenities to be top-notch, contributing to an enjoyable experience throughout your stay. particularly delighted by your special mention of our VIP ambassador, Charlotte or Cynthia. It warms our hearts to know that her exceptional service and meticulous attention to detail left such a positive and memorable impression on you. Her commitment to going above and beyond to meet every guest's needs is a reflection of our hotel's dedication to providing personalized and attentive service that makes each guest feel valued. I am grateful for your high recommendation, and look forward to welcoming you back for another enjoyable stay in the near future. -- Christoph KamiethGeneral Manager
Eileen Ludwig
Retiro Riverside - King
Hospedou-se em 2024 年 11 月
Casal
10 avaliação
5.0/5
Excepcional
Publicado em 2024 年 11 月 12 日
Stayed two nights in the king retreat room after one night in the moon pool room. Felt like this room is better as it seems more spacious, there’s a double vanity and nice view
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Resposta da propriedade: Dear Guest,Thank you for choosing Banyan Tree Shanghai on the Bund and for sharing your experience with us. We're delighted to hear that you found the Pool Room more spacious and to your liking, with its double vanity and the nice view it offers. We're glad that you enjoyed your stay and found comfort in our accommodations. We hope to welcome you back soon so you can experience more of what Banyan Tree has to offer. --Christoph KamiethGeneral Manager
JIHYE
Oasis Romântico com Piscina de Relaxamento
Hospedou-se em 2024 年 11 月
Sozinho(a)
1 avaliação
4.0/5
Muito bom
Publicado em 2024 年 11 月 24 日
I enjoyed the trip comfortably with Deslin's kind response. As I saw in other reviews, the facility was old, and the smell of the room with the bathtub was not refreshing. But throughout the stay, the bathtub maintained in temperature, and the view outside the window were fantastic. 데슬린의 친절한 응대로 편안하게 여행을 즐겼습니다. 다른 리뷰에서 본 것 처럼 시설은 오래되었고, 욕조가 있는 방의 냄새는 상쾌하지 않았습니다. 하지만 숙박 내내 온도가 유지되는 욕조와 창 밖 전경은 환상적이였습니다.
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Resposta da propriedade: Dear Guest,Thank you for sharing your experience at Banyan Tree Shanghai on the Bund, and for highlighting Deslin's kind response which contributed to your comfortable trip. Your appreciation for the view and the comfort provided by our bathtub is well-noted, and I am glad that these elements contributed positively to your stay. We strive to offer the best of both comfort and luxury, and I am happy that you were able to enjoy the fantastic views that our hotel has to offer. I hope to welcome you back in the future, where we can continue to provide you with exceptional service. --Christoph KamiethGeneral Manager
Usuário convidado
Retiro Riverside - King
Hospedou-se em 2024 年 9 月
Sozinho(a)
8 avaliação
4.2/5
Muito bom
Publicado em 2024 年 10 月 1 日
The room was amazing with a stunning view. On the whole it was a fantastic stay but there were one or two issues- 1. The yoga mats in the gym were filthy. And 2. I was bothered on a few occasions by cleaners or people coming to knock on the door e.g.the cleaner came inside the room even though I said it was too late and I didn't want the room to be cleaned now. It was around 5pm and no one had cleaned the room during the day, but by that time I was ready to relax. There was a language barrier so she just came in and started replacing snacks and drinks and tried to start cleaning up in the bathroom and I had to ask her to leave. I noticed before I left that there was a button for 'do not disturb' but it wasn't obvious so it would be good for the staff to mention that when showing you to your room. I also think it's a good idea for them to have a book with information regarding the restaurant, gym, spa etc.etc. there's some info on the TV but it isn't very detailed.
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Resposta da propriedade: Dear Guest, on behalf of the hotel management team we would like to express our most sincerely apologize regarding your last unpleasant stay experience with us, we have shared your concerns with the team which really helps us to improve our services and products in the future and mostly importantly we will make sure the same issue will not occur again. We again apologize for all the shortfalls and look forward to welcome you soon at Banyan Tree Shanghai On The Bund. Banyan Tree Shanghai On The Bund management team .
Ping Xian
Quarto Panorama Retreat Bund King
Hospedou-se em 2024 年 10 月
Outros
2 avaliação
5.0/5
Excepcional
Publicado em 2024 年 10 月 25 日
Very comfort room with nice Bund View.
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Resposta da propriedade: Dear guest , thank you for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. I sincerely look forward you come back soon! -- Christoph Kamieth General Manager
Toni
Hospedou-se em 2024 年 7 月
Família
49 avaliação
5.0/5
Excepcional
Publicado em 2024 年 7 月 13 日
The hotel manager quick responsive about extra bed. The extra bed feel only spring doesnt have mattras. Room is nice with beautiful view over pudong area. Location quite hard looking for food.
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Resposta da propriedade: Dear guest , thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. We sincerely look forward you come back soon!
璐璐——
Quarto Retiro Banyan
Hospedou-se em 2024 年 11 月
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 2024 年 11 月 29 日
Nice stay overall. Great thanks to Alisa, Benson and Vicky. They were quite helpful and warm-hearted during my whole stay with my husband. I would say this hotel is definitely a good fit for those who love classic.
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Resposta da propriedade: Dear value guest, I am truly delighted to hear that you had a nice overall stay at Banyan Tree Shanghai on the Bund. It is wonderful to know that Alisa, Benson and Vicky provided you and your husband with such helpful and warm-hearted service throughout your stay. I take great pride in my team's dedication to ensuring our guests have a memorable experience. Your kind words about our hotel being a great fit for those who love classic are also much appreciated. We strive to maintain a unique and elegant ambiance that appeals to discerning guests like yourselves.Thank you for choosing our hotel and we look forward to welcoming you back in the future. -- Christoph Kamieth General Manager
Usuário convidado
Quarto Retiro Banyan
Hospedou-se em 2024 年 11 月
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 2024 年 11 月 26 日
Alisa and Deslin at the reception desk provided exceptional service with commendable enthusiasm.
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Resposta da propriedade: Dear Value Guest,Thank you very much for your kind words regarding the service provided by Alisa and Deslin at our reception desk. I am delighted to hear that their exceptional service and commendable enthusiasm met with your approval. It is always encouraging to receive feedback that highlights the dedication and warmth of our team members.We strive to ensure that every guest receives the highest level of service during their stay, and it's wonderful to know that Alisa and Deslin contributed to making your experience a positive one. I look forward to the opportunity to welcome you back in the future, where we hope to continue to exceed your expectations. Christoph KamiethGeneral Manager
ethene
Retiro Panorama Riverside - King
Hospedou-se em 2024 年 10 月
Família
2 avaliação
4.5/5
Ótimo
Publicado em 2024 年 11 月 24 日
Room is extremely clean and nice. Paid extra to upgrade the room that can view Oriental Pearl TV Tower. Aircon faulty. Changed room twice but aircon still not working properly. Gave up. Staff is very helpful and professional, but need to get the facilities up to par.
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Resposta da propriedade: Dear Value Guest,Thank you for your feedback regarding your recent stay at Banyan Tree Shanghai On The Bund. I am delighted to hear that you found your room to be extremely clean and nice, and appreciate your choice to upgrade for a view of the Oriental Pearl TV Tower. I am, however, very sorry to hear about the issues you experienced with the air conditioning in your room. Your comfort is our top priority, and we are committed to ensuring that all our facilities meet the highest standards. I will address this matter promptly and ensure that the necessary repairs are made to avoid such occurrences in the future. I am grateful for your acknowledgment of our staff's helpfulness and professionalism. I hope that despite the inconvenience, you had some enjoyable moments during your stay and that you will consider giving us another chance to serve you better in the future. Thank you once again, and hope to welcome you back soon. Christoph Kamieth General Manager
Katpandrina
Quarto Panorama Retreat Bund King
Hospedou-se em 2024 年 4 月
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 2024 年 5 月 1 日
This hotel is very unique and beautiful. Located in such an amazing location. We had an amazing stay in our room. The view from our room was gorgeous. This room had everything we needed and staff were very welcoming and kind. They prepared a little welcome surprise for us which was so lovely. What an amazing experience! Highly recommend.
Traduzir
Resposta da propriedade: Dear guest , thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. We sincerely look forward you come back soon!
LaoKang
Quarto Panorama Retreat Bund King
Hospedou-se em 2024 年 4 月
Casal
9 avaliação
3.2/5
Publicado em 2024 年 4 月 21 日
Very nice view . Good breakfast ( although bakery and juices should be improved). Dirty carpet in the room. Dirty side of the bed . Furniture showing the sign of bad materials and bad maintenance . Shower not separating water from wall and ceiling because of broken faucet. At 7 pm on Friday night the TOPS terrace was close because of the rain and the Lounge bar was closed because of ? Laziness? And the terrace in any case is closed until 2.30 pm. On summary expensive and pretentious hotel badly managed. The view only cannot justify the high price . 景色很美。丰盛的早餐(尽管面包房和果汁还需要改进)。 房间里有脏地毯。床上肮脏的一面。 家具出现材料不良和维护不善的迹象。 淋浴由于水龙头坏了，没有把水从墙上和天花板上隔开。 周五晚上7点，顶层露台因为下雨而关闭，酒廊酒吧因为什么原因而关闭？懒惰？无论如何，露台一直关闭到下午2：30。 总而言之，昂贵而自命不凡的酒店管理不善。 这种观点只是不能证明高昂的价格是合理的。
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Resposta da propriedade: 尊敬的客人，非常感謝您對酒店提出的寶貴意見，我們為我們給您帶來的服務上的不方便深表歉意。酒店的設施設備的維護及衞生的管理也在進一步的加強管理維護中，同時也已經引起管理層的重視及傳達給相關部門進行對應的培訓及及時的補救。再次感謝您對酒店的評價，並且誠摯的邀請您下次再來入住，提前告知我們，酒店將會給到您一個儘可能完美的入住體驗。再次感謝。
Usuário convidado
Retiro Riverside - King
Hospedou-se em 2024 年 3 月
Sozinho(a)
3 avaliação
5.0/5
Excepcional
Publicado em 2024 年 3 月 25 日
Magnificent experience ever! The view was so extremely. Peace of mind. I definitely stay in Banyan tree next time.
Traduzir
Resposta da propriedade: Thank you for choosing banyan tree Shanghai on the bund, and we will welcome you coming back next time
Naihara
Hospedou-se em 2024 年 8 月
Sozinho(a)
9 avaliação
5.0/5
Excepcional
Publicado em 2024 年 8 月 16 日
Three words: charming, elegant, comfortable. I loved the huge jacuzzi in the bathroom and the amazing walking in shower! The staff is very helpful and professional, the food is delicious! I’ll certainly go back and recommend. You’re in walking distance of Raffles City Mall and you can also take a walk by the river with a great view from the Pearl Tower.
Traduzir
Resposta da propriedade: Dear guest, thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. We sincerely look forward you come back soon!
Usuário convidado
Retiro Riverside - King
Hospedou-se em 2024 年 8 月
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 2024 年 8 月 10 日
Nice place, spacious room, front office & housekeeping are good and welcoming. F&B & kitchen team not perform well especially kitchen team. Breakfast I ask the chef to make a sunny side egg for me, but his face showed me he is not happy and he keep nagging
Traduzir
Resposta da propriedade: Dear Guest, on behalf of the hotel management team we would like to express our most sincerely apologize regarding your last unpleasant stay experience with us, we have shared your concerns with the Culinary team which really helps us to improve our services and products in the future and mostly importantly we will make sure the same issue will not occur again. We again apologize for all the shortfalls and look forward to welcome you soon at Banyan Tree Shanghai On The Bund.
xiny
Quarto Panorama Retreat Bund King
Hospedou-se em 2023 年 12 月
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 2024 年 1 月 1 日
Booked a room with a Bund view for New Year's Eve and our 3rd anniversary - as the team at Banyan Tree prepared our room for us, they served us a drink from the hotel dining and Cynthia was swift in her service towards us. Not long later, our room was ready and a celebratory New Year's Eve dessert platter was served to us in our room. Not only did Cynthia answer all our queries, she even provided us with the necessary help regarding our food deliveries! When the delivery arrived while she was asleep after a long and ardous day at work, she answered the call and notified me first hand that the delivery was completed. On top of that, Cynthia was extremely hospitable in inviting us to the hotel's New Year's Eve countdown celebrations with a drink at the Tops bar, located at the rooftop of Banyan Tree. The rooms were immaculately designed and maintained, with it being walking distance to a shopping mall and having a wonderful view of the Bund. Thank you Cynthia, for giving us such a magnificent stay at the Banyan Tree with your exemplary service and it is by far the most memorable hotel stay we have ever had! :D
Traduzir
Resposta da propriedade: Dear guest , thanks for choose Banyan Tree Shanghai On The Bund and share your memorable journey with us. Banyan Tree Shanghai on the Bund is located in the center of the city, resting on the banks of the Huangpu River. It is an urban resort hotel with a superb city view. During the day, you can browse the bustling city and the ships passing by on the Pujiang River. At night, when you step into the house, you will see the dazzling night view on both sides of the strait. The front row view enjoys a clear view of the city’s charm. We sincerely look forward you come back soon!