Kempinski The One Suites Hotel Shanghai Downtown

Here’s a polished version of your review based on the points you provided: Review: I’ve stayed at this hotel before and always had a positive experience. The staff are consistently polite and attentive, and the suite I stayed in this time was no exception—it was luxurious and offered a fantastic view. However, I did encounter a few issues during this stay that could have been avoided with better attention to detail. First, the gym was under construction until mid-November, which was not disclosed when I made my reservation. Had I known this, I would have chosen a different hotel. Additionally, the pillows in my room had a strong, unpleasant odor. Even after changing the pillowcases, the smell persisted. Thankfully, I was able to find one pillow without the odor, which I used for the duration of my stay, but this issue really impacted my comfort. Lastly, for those sensitive to noise, I would not recommend this hotel. The cleaners were quite loud while working, and the room insulation is poor, allowing you to hear everything happening around you. For a hotel in this price range, I expected better soundproofing solutions. While the service and room quality are typically excellent, I believe these issues should be addressed to provide a better experience

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer

This is a great hotel all around! Beautiful lobby and decor and room is large and clean. Location is right next to HKRI Taikoo Hui and is a great spot to walk to Nanjing West Road to see all the malls and shops. Dorian and his team delivered great service everywhere i see from check in, to breakfast, to getting a car, to check out. All around a wonderful experience and will recommend to friends for business trips for sure.

Great spacious rooms really big and clean just no pool or gym location not bad decent staff not very friendly door man outside always moody

Huge suite with washing machine/dryer, great for families. Property is looking old and tired. Near a couple of malls and nanjing lu. Convenient location. Staff are helpful and friendly. Will be back.

Clean, spacious, central and overall a good value for the money. Stuff was extraordinary helpful with my battery charge the car issue. Thx to the 2 lady’s on the reception. Looking forward for the next time

Overall an excellent experience, with helpful staff, clean facilities, and a superb location. Very family friendly as well.

Excellent rooms very Cosy and the location is good you can reach easily all location. Breakfast was good but the breakfast room is a little tight

The hotel is old not very clean u can see dust But the location is amazing near buy al lot of malls