Usuário convidado
16 de junho de 2024
I booked a room for two nights on the trip.com website, when we checked in, we opened the door, a sour smell came, we quickly went to the desk to ask what was rotten, the service lady immediately changed anther room, the room is dark and damp, I told her that we can not live in such a dark room, l wanted to find another hotel, she saids ok,But you have to go to the website, because I can’t to it here, and today's room payment can not be refund to you, only refund the money of tomorrow, after we left the hotel,I tried to make several calls could not be connected, only to get through to the United States at night, my husband told the service lady what was happened ! We wanted the money refund back because the room smelling so bad, but not reason for small room!
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