The St.Regis on the Bund,Shanghai

Avaliações do The St.Regis on the Bund,Shanghai

The St.Regis on the Bund,Shanghai

538 East Zhongshan 2nd Road (Zhongshan Dong Er Lu), Huangpu District, Shanghai, 200010, ChinaVer detalhes do hotel
The St.Regis on the Bund,Shanghai
The St.Regis on the Bund,ShanghaiThe St.Regis on the Bund,ShanghaiThe St.Regis on the Bund,Shanghai
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Avaliações dos hóspedes

4.7/5
Excepcional
4602 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.7
Limpeza4.8
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Todas as avaliações(4602)
Avaliações positivas(4494)
Avaliações com fotos/vídeo(1447)
Excelente localização(692)
Bem decorado(417)
Luxuoso(279)
Equipe da recepção cordial(236)
Incrível vista para o rio(197)
Comida excelente(149)
Ótima sala de ginástica(32)
Avaliações negativas(108)
Emiddio
Hospedou-se em ago 2024
Sozinho(a)
4 avaliação
3.5/5
Publicado em 28 ago 2024
I tried to check in at 2pm, was informed that the room was not ready for at least 1 more hour. Asked the receptionist for a restaurant, and instead of pointing out the ones from the hotel, she sent me to Yu Gardens... Come back after an hour and was informed that I need to wait for another 30 min at least. I was given a voucher for a soft drink, and I headed to the lounge to get this drink, I showed the voucher to lady and she said for me to have a cold tea that I agreed. At 3:35 stand up to get my key and the waitress ask me to pay for the tea, I pointed out that I got a voucher and she said that voucher was not good for cold tea and I need to pay aroung 230RMB for a tea I didn't want at the beginning, I was there just for the absurd waiting time for the room to be ready! I asked the manager, and they said no need and they would take care... Arrived in room 1771, a well-appointed room, tried to make a coffee, and the machine was not working... I called the concierge and informed about the machine, after 5 min a lady call me to offer me a bottle.of wine, that I declined as I don't drink offer fruit and at the end an upgrade to the room, I went to the toilet and left the room at 16:00 as I had a meeting. I arrived at the meeting with sweaty clothes and without taking a shower as I got the room over 90 minutes later... I received the key of the new room before I left, when I come back I tried to use the key but was not active, i headed back to reception to check what happened and they activated but didn't apologise for the mistake. The new room had a view of the Bund, so there was no upgrade of the room itseld was just an upgrade of the view... The hotel is nice, has good amenities, and breakfast is solid, fresh, but not as much choice as compared to Shangri-la Pudong. The pool changing room and showers need better cleaning and mantenience. The people at the reception and at the lounge need better training and level up their English to a better standard, hotel is 5 star, experience is far from it.
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Resposta da propriedade: Dear distinguished guest, please allow us to extend our sincerest apologies for the unpleasant experience you encountered during your stay. We have promptly conveyed your concerns to our hotel's operations department, and we are deeply grateful for the invaluable feedback you have provided. Your opinions and suggestions serve as invaluable beacons, guiding us in our continuous pursuit of excellence in both service delivery and facility maintenance, ensuring that our standards remain unparalleled. Each and every member of our team sincerely hopes that you will consider revisiting our esteemed Shanghai Wanda Reign, where we are confident you will be immersed in an even more refined and luxurious experience. Hotel Management
Wai
Quarto com Vista para o Bund
Hospedou-se em dez 2024
Negócios
80 avaliação
4.5/5
Ótimo
Publicado em 10 dez 2024
Stayed in the last remaining hotel along the bund that I did not. Obviously opulent and luxurious. For someone who now comes of age and having travelled around the world - their hospitality and warmth is overwhelming. Located south of the main intersection, it sees less of the tourist buzz which is great - quiet and serene. Still, it is only 5 mins walk to No. 1 Bund which is start of the entire stretch. Would rate E for it even in TripAdvisor and obviously greatness on this trip.com.
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Resposta da propriedade: Dear distinguished guest, we are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Qingmohuashi·Katharine
Hospedou-se em set 2024
Viaje com amigos
13 avaliação
5.0/5
Excepcional
Publicado em 10 out 2024
设施:nice 卫生:nice 环境:nice 服务:nice
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Usuário convidado
Hospedou-se em jun 2024
Negócios
9 avaliação
5.0/5
Excepcional
Publicado em 10 jun 2024
bella and summer are perfect assistants at the front desk.
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Resposta da propriedade: Dear valued guest, We truly appreciate your positive feedback and we are thrilled and delighted our staff Bella and Summer. Your comments with positive remarks will move us strive further to enhance your experience in future.Once again “Thank you” and we are looking forward to welcome you back.With warmest regards,Hotel Management
Kevin Chian
Hospedou-se em set 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 24 set 2024
I booked the ***** ***** for my wife's birthday and we had an incredible time staying at the hotel. The view of the river and other side was incredible, especially at night when the city lights up. The bed was clean and comfortable, and all amenities (bathtub, bathroom, tea+coffee) were top notch. The room itself was very spacious and a good spot to unwind and relax after busy days touring Shanghai.
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Resposta da propriedade: Dear distinguished guest,We are so glad to hear that you enjoyed your accommodations,our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Hotel Management
Wangzhi Zheng
Hospedou-se em set 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 19 set 2024
The lady at the front desk is very friendly and has answered all my questions and accommodated all my requests. If I remember correctly, her name is Kitty.
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Resposta da propriedade: Dear distinguished guest,We are so glad to hear that you enjoyed your accommodations,our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Hotel Management
Weimengfendou-li
Hospedou-se em jun 2024
Outros
1 avaliação
5.0/5
Excepcional
Publicado em 5 jun 2024
kitty nice good!
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Resposta da propriedade: Dear valued guest, Thank you for choosing Wanda Reign on the Bund and we appreciate that you have taken the time to share your wonderful hotel experience sharing with us. We appreciate your feedback and compliments on our specialty service and Kitty. Your satisfactions are our motivation to keep moving forward.With warmest regards,Hotel Management
Usuário convidado
Hospedou-se em jun 2024
Outros
2 avaliação
5.0/5
Excepcional
Publicado em 5 jun 2024
Kitty nice 好
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Resposta da propriedade: 尊敬的賓客您好,非常榮幸您選擇下榻上海****酒店。感謝您對Kitty熱情周到服務留下了深刻的印象。真誠期待您的下一次酒店之旅。 酒店管理層
Chuyi
Hospedou-se em jul 2024
Família
5 avaliação
5.0/5
Excepcional
Publicado em 3 jul 2024
Beautiful view of Waitan sky cripples. Particularly in the evening with all lights on. Stylish decorated room. Feel wonderful.
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Resposta da propriedade: Dear Valued Guest,Thank you for choosing Wanda Reign on the Bund and we appreciate that you have taken the time to share your wonderful hotel experience with us. We are glad to hear your positive compliments during your recent stay. Much appreciate for drawing our attention to the great bund view and stylish guests room decoration. Your satisfactions are our motivation to keep moving forward. A big Thank You to all for choosing our hotel.With warmest regards,Hotel Management
mcerea99
Hospedou-se em jun 2024
Família
5 avaliação
5.0/5
Excepcional
Publicado em 17 jul 2024
Booked this hotel for my family visiting me in Shanghai. The service was excellent, the room was big and extremely comfortable. The breakfast was also great. The view from the room was perfect and its location is good enough, close to Yu Garden metro station and the bund. Excellent option in its price range
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Resposta da propriedade: Dear Valued Guest,Thank you for choosing Wanda Reign on the Bund and we appreciate that you have taken the time to share your wonderful hotel experience sharing with us. It’s great to hear that you enjoyed your stay with us and thank you for highlighting our amazing room view, room amenities and hospitality service. Your satisfactions are our motivation to keep moving forward and we “Thank you” for your positive feedback.With warmest regards,Hotel Management
Audtheway
Hospedou-se em dez 2023
Casal
26 avaliação
4.5/5
Ótimo
Publicado em 10 dez 2023
Location of the hotel was great, it was near the attraction areas. The view from the hotel was wonderful we could see both the bund and the river ! The hotel breakfast was scrumptious there was wide selection of different cuisines. The interior of the hotel was high technology, clean and very comfortable and relaxing ! The house keeping service was great.
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Resposta da propriedade: Dear Valued Guest,Thank you for choosing Wanda Reign on the Bund and we do appreciate that you have taken the time to share your wonderful hotel experience sharing with us. We are glad to hear that our accommodation, services, F&B outlets overall have left you a delightful impression during your stay and we “Thank You” that you highlighted our location and services. We wish that we also created a home away from home for you whist your trip in Shanghai and we are looking forward to welcome you in your next visit with us.We hope to welcome you back soon in the near future. With warmest regards, Hotel Management
Boren
Hospedou-se em set 2024
Família
5 avaliação
4.2/5
Muito bom
Publicado em 18 set 2024
Some of the staffs are nonchalant, far from being a 5 star hotel
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Resposta da propriedade: Dear distinguished guest, please allow us to extend our sincerest apologies for the unpleasant experience you encountered during your stay. We have promptly conveyed your concerns to our hotel's operations department, and we are deeply grateful for the invaluable feedback you have provided. Your opinions and suggestions serve as invaluable beacons, guiding us in our continuous pursuit of excellence in both service delivery and facility maintenance, ensuring that our standards remain unparalleled. Each and every member of our team sincerely hopes that you will consider revisiting our esteemed Wanda Reign on the Bund, where we are confident you will be immersed in an even more refined and luxurious experience. Hotel Management
ZoeVH
Hospedou-se em nov 2023
Sozinho(a)
19 avaliação
4.7/5
Incrível
Publicado em 8 nov 2023
Overall a lovely experience, very luxurious. The check-in process was particularly notable—it didn’t feel like many hotels where you stand at a counter to check in, instead your luggage is taken to a counter and you’re seated in armchair while the concierge checked you in. A nice touch! The rooms are extremely spacious, with even the fairly basic room I booked having a seating and dining area. Everything in the room (curtains, lights, AC) is controlled via an iPad, which also felt very nice. The bed was comfy, view of the Bund was stunning both at night and during the day, and the bed was comfy. The added amenities like a Nespresso machine, selection of Chinese teas, and bath salts for the huge circular bathtub were all greatly appreciated. The breakfast had a good variety of Chinese (especially Shanghainese) and western options, mostly on-par with other 5-star hotels in China. Not bad but nothing to make it stand out. My complaints are few, but worth mentioning: 1.) the AC in the room just wasn’t that effective. Even though the weather is cooling down in Shanghai, the room seemed stuffy. I cranked it all the way down to 15 C but still woke up too warm. 2.) I left my room in the evening briefly to grab some takeaway I had ordered and when I returned there was a staff member in my room!! He was placing a plate of fruit on the table (which id lovely and not the reason I’m complaining). I was quite startled and said “hello” in Chinese and looked a bit shocked but he didn’t say a word or apologize and just ran out while staring at me. Perhaps he only speaks Chinese, saw I was a foreigner and thought I couldn’t speak Chinese…not sure. It was definitely a strange encounter.
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6/8
Resposta da propriedade: Dear Valued Guest,Thank you for choosing Wanda Reign on the Bund and we all appreciate that you have taken the time to share your wonderful hotel experience with us. We are delighted to hear that our accommodation and services has left you a delightful impression during your stay with us and we “Thank You” that you have highlighted our attentive service and breakfast. I have shared your kind words with our management associates. We apologize that our Air-Conditioning did not meet your expectations. I have addressed each of your points with my management team and we have taken actions to assure those will not be occurred again. Furthermore, we will strengthen relevant training and service awareness to our associates. We also wish you that we have created a home away from home for you in Shanghai and we are all looking forward to welcome you in your next visit with us.We hope to welcome you back soon in the near future and kindly do not hesitate to reach me.With warmest regards,Lily LiGeneral Manager
Usuário convidado
Hospedou-se em mai 2024
Casal
1 avaliação
4.7/5
Incrível
Publicado em 19 mai 2024
good location. breakfast quite good but can be better if there are nore varities of food.
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Resposta da propriedade: Dear Valued Guest,Thank you for choosing Wanda Reign on the Bund and we all appreciate that you have taken the time to share your wonderful hotel experience with us. We are all glad to hear your positive compliments during your recent stay. Your satisfactions are our motivation to keep moving forward. Meanwhile, we have already discussed with our F&B Department as a matter of food varieties. Additionally, we also have noted your helpful suggestions and shared with our hotel team.We hope to welcome you back soon in the near future.With warmest regards,Hotel Management
Usuário convidado
Hospedou-se em abr 2024
Família
1 avaliação
4.7/5
Incrível
Publicado em 11 abr 2024
Hotel decoration is very beautiful and grand. Worth coming for a stay if you are planing to reside by the bund
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Resposta da propriedade: Dear valued guest, Thank you for choosing Wanda Reign on the Bund and we appreciate you taking time to share your hotel experience with us. We are glad to know that our accommodation and service has left you a delightful impression during your stay and we “Thank You” that you highlighted our decoration and location. We wish that we created a home away from home for you in Shanghai and we are looking forward to welcome you in your next visit with us.With warmest regards, hotel management