Avaliações do Shangri-La Balagezong Snow Mountain Star Hotel
Shangri-La Balagezong Snow Mountain Star Hotel
200 meters southeast of Alpine Zizhi Rose Garden in Balagezong Scenic Area, Xinfu Village Committee, Barashe, Nixi Township, Shangri-La, Yunnan, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.7/5
Excepcional
148 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.7
Limpeza4.7
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Todas as avaliações(148)
Avaliações positivas(145)
Avaliações com fotos/vídeo(84)
Vista bonita(27)
Ótimas comodidades(27)
Quartos grandes(24)
Ambiente elegante(16)
Oferece translado de ida/volta(13)
Café da manhã delicioso(12)
Muitas comodidades(9)
Próximo a áreas cênicas(7)
Avaliações negativas(3)
Usuário convidado
Snow Mountain Starry Panoramic Double Bed Room
Hospedou-se em mai 2024
Viaje com amigos
5 avaliação
3.5/5
Publicado em 8 jun 2024
Pro: Room can see beautiful scenery. Very remote and breath taking view. This is what one pays for.
Need to improve: Front desk service non-Existence, need training and improvements.
We had a confirmed time with front desk for hotel staff /driver to take us to the designated scenic spots in the hotel vicinity. This was included as part of accommodation package. Late at night, front desk contacted and informed us that the previously agreed and confirmed starting time would have to be delayed by 1 hour, to ‘suit other guests’.
Firstly, front desk previously confirmed scenic spot visits were one-to-one but was changed/combined with another big group of guests. Secondly, why was confirmed appointment time changed to suit other guests? We were guests too, and all guests must be treated equally. At the end, through our insistence, the original confirmed time was honoured by front desk, but our treatment by front desk staff is totally unacceptable
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Marissa
Snow Mountain Starry Panoramic Terrace Suite
Hospedou-se em abr 2024
Casal
6 avaliação
3.5/5
Publicado em 7 abr 2024
Location up high on the mountain. Only have hotel restaurants.
My family and another couple friends were assigned rooms that are so cold (11 Deg C in early Apr) including the bed that our guide tried to contact the receptionist to help us adjust the heater. But no one came. So my husband has to personally climb approx. 50 stairs to go to the main lobby as there is no phone in the room. Someone came & tried to adjust it but he said that was the best he could do and asked us to wait for 10 min to see if the heater was working but it didn’t. I asked for a change of room. I have to climb the stairs to the assigned new room to check if the heater is warm. When all ok, then we moved our stuff. The rooms above the main building has different heater and is comfortably warm. Wasted 1.5 hrs of our rest time when we were so tired. Next the bed is hard but the pillows are too soft. Breakfast is just adequate but taste bland.
They are helpful but difficult to contact them without physically climb stairs to meet them.
In summary, you need a car and ability to climb stairs to stay here.
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Usuário convidado
Snow Mountain Starry Panoramic Double Bed Room
Hospedou-se em dez 2023
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 28 dez 2023
Very good. Amazing location, amazing service! Highly recommend. We will be back
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Resposta da propriedade: 尊敬的客人:您好!謝謝您的滿分點評。酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,即使在旅途中也會有如在家般的舒適與便捷,期待您的再次光臨!祝您生活愉快,扎西德勒