Pu Su Guesthouse

We were given room upgrade and staff even pick us up from the entrance of dukezong ancient town using small vehicle. However we don't know how to adjust the heater for the room but luckily the bed has heat pad to keep us warm. The Guesthouse also provide traditional costume n makeup for cheaper fee than outside vendor.

The best thing about this hotel is the view from the room. Unfortunately, that's as good as it gets! I really don't understand why it has such good reviews as I don't think it deserves them. Our room was really dirty - the first thing I saw when I walked in was dirt on the floor and clumps of hair in the corner by the furniture as well as hair on the floor. The most revolting thing was the bath mat on the floor - the parts of it that should have been white were a very dirty brown - it obviously hadn't been washed in many months. The "fitted" sheets on the bed had bleach stains on them and they didn't fit the bed properly as they didn't tuck under the mattress which meant it came loose during the night. The mattress was very uncomfortable (hard and lumpy) - there was no mattress protector on the bed or protectors on the pillows. The walls are paper thin and, unfortunately, we had three very loud and excitable young women next door to us who talked and laughed very loudly until after midnight on all three nights we were there. The room wasn't serviced for the 3 nights we were there and we had to ask for extra toilet paper and water as they didn't put any in on the first day. We also had to empty our own bins and ask them to come and collect them from outside our door. The staff were friendly enough, but they seemed to spend all day on their phones lounging around in the rather untidy and dirty looking reception area. All the common areas were dirty too - the staircase hadn't been vacuumed any time recently as there was dirt on every stair. The place has a very neglected and uncared for feel about it which is a real pity as it could be lovely if some time and effort was put into making it clean and tidy and updating the furniture and bedding. It seems that the staff are very bored with their jobs and have no interest in keeping the place nice for customers.

The hospitality is beyond. The view of the hotel is stunning. However, the location is a little bit up hill may be challenging for those who are not fit. But I would recommend this hotel anyway also if i ever have a chance to come back Shagri La this one would be my choice.

PuSu was amazing! The host was very helpful and enthusiastic. Really enjoyed our stay here, and would definitely visit again. Also, great location! And the view from the room was stunning!

Excellent service

Good view, clean and nice host.