Avaliações do Citigo reserve Huange Zhenxuan Hotel Baoan center QianhaiShenzhen

Resposta da propriedade: 非常高興聽到您對我們酒店的住宿體驗感到非常滿意，並且對我們的地理位置和健身房設施給予了高度評價！得知您在我們的健身房中享受了愉快的鍛鍊時光，並且感受到了年輕、有活力的氛圍，我們感到非常自豪。我們一直致力於為賓客提供多樣化的休閑設施，以滿足不同賓客的需求和喜好。健身房的設計靈感確實來源於流行的健身理念和元素，希望能夠為賓客帶來更加時尚、有趣的鍛鍊體驗。您的滿意不僅是對我們酒店服務的認可，更是對我們不斷追求創新和提升服務品質的鼓勵。我們會繼續努力，為賓客提供更加優質、舒適、便捷的住宿體驗。再次感謝您的寶貴意見和高度評價，期待在未來的日子裏，您能再次光臨我們的酒店，讓我們有機會再次為您服務。祝您生活愉快，身體健康！

Resposta da propriedade: Thank you very much for your wonderful review and high praise!It's fantastic to hear that you consider our hotel as the best business hotel in terms of quality service and value for money. We strive to provide exceptional service and ensure that our guests receive the best possible value for their stay.The proximity to a luxury mall and the convenience of being just a few steps away from Line 1 and Line 5 subway stations undoubtedly adds to the appeal of our hotel. We're thrilled that you had an amazing stay in Shenzhen with us.Thank you once again for choosing our hotel and for your valuable feedback. We look forward to welcoming you back in the future and continuing to provide you with an outstanding experience. Wish you all the best and have a great day!

Resposta da propriedade: 非常感謝您的確認和理解！很高興得知您同意下午2點退房，並且對我們的安排表示滿意。我們一直致力於為客人提供靈活和貼心的服務，滿足您的不同需求。如果您在住宿期間有任何其他需求或建議，請隨時告訴我們，我們會盡力為您提供幫助。期待您的下次光臨，祝您旅途愉快！

Resposta da propriedade: Dear Guest,Thank you very much for taking the time to share your experience at our hotel. We are thrilled to hear that you were impressed with the warm and efficient check-in service provided by Miss Xie at the front desk. Her ability to anticipate and address guest needs is a testament to her professionalism and dedication to providing an exceptional guest experience. We are proud to have her as part of our team and appreciate your recognition of her efforts.We are also pleased to hear that our front desk staff, Xiao Ming, was able to assist you during your overnight stay. His attention to detail and willingness to help is a reflection of our commitment to providing exceptional customer service.Regarding your feedback on the breakfast experience, we are sorry to hear that the food temperature did not meet your expectations. We understand that hot and fresh food is essential for a satisfying breakfast experience. Please note that we will immediately address this issue with our culinary team to ensure that all food items are served at the appropriate temperature. Additionally, we will investigate the possibility of installing heat burners underneath the buffet food table to maintain the temperature of the food.Thank you for your valuable feedback. We take all guest comments seriously and use them as opportunities to improve our services. We hope to welcome you back to our hotel in the future and provide you with an even better experience.

Resposta da propriedade: Please refer to relevant websites for more information, and feel free to ask me any other questions.

Resposta da propriedade: I'm delighted to hear that you had a great stay with us! It's great to know that you found our location convenient, especially being right next to two shopping malls. This must have made exploring and shopping during your stay even more enjoyable.We're also pleased to hear that you found our staff to be very friendly. We strive to create a welcoming and hospitable environment for all our guests, and it's wonderful to know that our efforts were recognized.Lastly, a free room upgrade is always a nice surprise, and I'm glad it added to your overall satisfaction. Thank you for your positive feedback, and we hope to welcome you back soon!

Resposta da propriedade: Dear Guest,Thank you so much for your wonderful review! We are thrilled to read about your positive experience at our hotel.We are delighted to know that our location was convenient for you, especially being so close to Baohua metro station and just one stop away from Baoan Central station, which is an interchange for Lines 1 and 5. It's also great to hear that Linhai station, offering stunning views of Qianhai Marine Bay and access to a large shopping mall, was just a short ride away. Your comments about the proximity to these amenities are very much appreciated.We're glad you found our hotel lobby impressive and our room cozy and spacious. Cleanliness is always a top priority for us, and we're pleased to know that you found your room to be up to your standards.We understand that you stayed with us before a late-night flight, and we're honored that you considered our hotel for your short break. Your intention to return for your next trip means a lot to us.Once again, thank you for your valuable feedback. We look forward to welcoming you back soon and providing you with an even better experience during your next visit.Safe travels, and we hope to see you again!

Resposta da propriedade: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay.We understand that the cigarette smell and the urine odor in your room were unacceptable, and we deeply regret that this affected your stay. We will immediately address these issues with our housekeeping and maintenance teams to ensure that such incidents do not occur again.Regarding the staff's behavior, we apologize for any rudeness or inexperience you may have encountered. We take pride in providing excellent customer service, and we will reinforce our training programs to ensure that all staff members treat guests with respect and professionalism.We understand that you felt that our hotel did not meet your expectations, and we respect your decision to stay elsewhere in the future. However, we would like to assure you that we are constantly striving to improve our services and facilities to provide a better experience for our guests.Once again, we apologize for any inconvenience you may have experienced during your stay. We hope that you will give us another chance to provide you with a better experience in the future.Thank you for your understanding and patience.Sincerely,[Hotel Management]

Resposta da propriedade: 親，謝謝您對CitiGO RESERVE的點贊與支持，感謝您很用心的評價，在咱們CitiGO RESERVE，我們信奉客人是鄰里，希望您未來的旅程，都由我們CitiGO RESERVE陪您度過。您應該感受到藝術氣息，關懷，體貼，照顧，温暖，是我們每位人送給親最真誠的禮物，期待與您的再次邂逅！

Resposta da propriedade: Dear Guest,Thank you so much for your wonderful review of The Citigo Reserve Hotel! We are thrilled to hear that our location in a vibrant area filled with shopping and dining options was highly convenient for your stay. It's always our goal to provide a central and accessible spot for travelers like you.We are especially pleased to know that our front desk staff made a lasting impression on you with their exceptional friendliness and attentiveness. Their warm smiles and readiness to assist are indeed part of the welcoming atmosphere we strive to create here at the hotel. Your appreciation for their efforts means a lot to us.Your room's spaciousness and impeccable cleanliness are also points of pride for us. We understand the importance of a comfortable and clean space for relaxation during your travels, and we're glad we were able to meet your expectations.Given your satisfaction with our excellent service and prime location, we are truly honored and look forward to welcoming you back to The Citigo Reserve Hotel in the future. Your loyalty and continued support are invaluable to us.Thank you once again for choosing us and for sharing your positive experience. We hope to see you again soon!Warm regards,

Resposta da propriedade: 非常高興聽到您已經在我們酒店入住過三次，並且對我們的位置和大型購物中心附近的便利設施給予了高度評價！我們一直致力於為客人提供優越的地理位置和便利的周邊設施，以便您在旅行中能夠盡情享受。聽到您表示會再次預訂我們的酒店，我們感到無比榮幸。我們會繼續努力提升酒店的服務質量和舒適度，確保您在每次入住時都能感受到家一般的温馨和舒適。期待您再次光臨，祝您在我們的酒店度過愉快的時光！

Resposta da propriedade: 尊敬的賓客：您好！感謝您入住本酒店並分享您的入住體驗，您的滿意就是我們的目標，全體員工恭候您的下次入住

Resposta da propriedade: Dear Guest,I am truly humbled and grateful for your kind words and appreciation. It's our utmost pleasure to know that you enjoyed your stay at our hotel and found the room clean, trendy, and comfortable.Our team strives to deliver exceptional service and a memorable experience for every guest. It's heartwarming to hear that our staff was helpful and responsive to your queries. We pride ourselves on our employees' dedication and commitment to ensuring your satisfaction.Furthermore, I'm delighted to hear that you appreciate our hotel's proximity to shopping malls. We understand the importance of convenient location and strive to make your stay as seamless as possible.Your feedback is invaluable to us, and we take it seriously to improve our services continuously. We are committed to exceeding your expectations and providing an even better experience next time.Thank you again for choosing our hotel and for your kind words. We look forward to welcoming you back soon and serving you again.

Resposta da propriedade: 親，謝謝您對CitiGO RESERVE的點贊與支持，感謝您很用心的評價，在咱們CitiGO RESERVE，我們信奉客人是鄰里，希望您未來的旅程，都由我們CitiGO RESERVE陪您度過。您應該感受到藝術氣息，關懷，體貼，照顧，温暖，是我們每位人送給親最真誠的禮物，期待與您的再次邂逅！