Janice54
2 de setembro de 2024
We just returned from 2 nights at this BW hotel. I've always had good experiences with this chain but this was not one of them. We checked in at 3:00 p.m. and were told our room wasn't ready and to have a seat in the lobby. We sat there for about 25 minutes and watched a line of 7 people check in and get their rooms. My husband had to get back in line and they acted confused that he had already checked in. We got our room and right at the beginning I knew we were in trouble when the front door wouldn't shut properly, until my husband pushed his whole body against it. The bathroom needs extreme undating and cleaning! Dirty fingerprints throughout. Gross bathtub. The bed had two major sags in it and I woke up with a horrible backache. Basically, the entire rtoom needs some major work. A couple positives: the lobby bathrooms are very clean. Too bad the rooms couldn't have had this attention. The gal in the Sports Bar was very nice and attentive, dinner was good. Definitely not up to the BW standards we are used to, will not stay here again.
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