Usuário convidado
28 de setembro de 2024
My partner, my 2-year-old son, and I were staying in this hotel for 3 nights for our cross-country travel from Canada to Baltimore. We stopped here because the reviews seemed good, and trusted it would be a nice hotel to stay at. BOY, was I wrong for SO many reasons! First of all, there were cockroaches in our room, not 1 but 2! We managed to catch one of them, to bring to the front desk and because of this, we had to cut our trip short, check out early, and take all our clothing to a parking lot to shake everything out where we found ANOTHER cockroach in my two year olds clothing! They told us to contact the hotel manager, in which they gave us only 50% off of ONE of my nights! I wanted a full refund for everything we had to go through, but they chose to stop responding to my emails instead. ALSO, the front desk staff, are unprofessional and rude, eating food at the counter, gossiping, and talking about other guests staying there. THEN, My partner, my son and I were sitting down to eat breakfast and were the last ones there, and as we were sitting down to eat, the lady cleaning the breakfast area started yelling DIRECTING it to us, making us extremely uncomfortable, saying things like "WOW is it THAT hard to throw out a cup" "It was clean all day until NOW" "People don't know how to throw sh*t out I guess" - We literally didn't leave ANYTHING in there, so I'm assuming it was the people just before us who had 2 children with them. - I can't believe the hellish 2 nights I spent in this place, and advise you to READ THE REVIEWS!!!! - TRUST ME, DO NOT stay here!!!
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