Manpreet Singh S
12 de outubro de 2024
This is how hotels are supposed to be. We were made to feel like royalty for every minute we spent at the Taj Theog. I have stayed at multiple hotels across India, both Taj & non Taj properties - some hotels have been as pretty and well made as this - But NONE, has come close to the level of warmth and hospitality we experienced at the Taj, Theog. Right from our check in, handled so brilliantly by Sachin (Sharma), who smilingly indulged my request for an upgrade, and remained attentive throughout our three day stay there. Ever smiling, ever ready to hear each request patiently and deliver it to us on a platter. Cannot thank him enough. Sachin was an absolute star and elevated our check in to the next level. Having stayed over 50 nights with Taj properties across India this year, I can safely say, this was the most professional yet warm check in experience across every Taj Property I've stayed at. Just when I thought the wonderful check in experience was the high point of our stay, I met BhandariJi. How one person can be ever smiling, ever attentive, ever eager to serve with a smile, and go well beyond our expectations - that was Bhandariji. I was traveling with my mother who's in her late 70s and he ensured at each meal time (and otherwise), she was tended to and made comfortable to the maximum extent possible. He looked after my mother as she was his own. Truly a gem and an enviable asset for the Taj Group. We need Bhandariji to train staff at other Taj Properties so each can imbibe his wonderfullness and warmth. An extremely special mention for Neeraj & Ashok at Tragopan. Big beaming smiles despite the tough job of running around ensuring guest requests. Yet, not a hint of tiredness, only eagerness to ensure each request was noted and complied with at lightening speed. Truly grateful to both for making our meals a homely experience. And even on the day we were to leave, Ashok was kind enough to get sandwiches packed for us for the long drive back home with my mother. A gesture which touched us greatly. Each member of staff at this wonderful Hotel went way beyond their call of duty to ensure our comfort. Be it Budhi Sharma & Anshul who ensured our room was always sparkling and who appeared magically in a moment if we needed something, to the wonderfully smiling buggy drivers - who blew us away with their efficiency beyond ever present to cart us on the campus. Special mentions for Dinesh who's cheerfully took our bags for checkout,Ayush at the Bar, Rahul and Ritiv at the front office. The lovely lady from Kolkata at Tragopan. These young people were exceedingly well mannered and a joy to be around. And oh so good at their job. The best part of our stay was it felt like our home had been teleported to the mountains. The level of care we received was absolutely mind blowing. Both my Mother and I thank each member of the staff for making our stay so memorable. When we return to this hotel, it shan't be for the great loca
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