Holiday Inn Express Washington DC N-Silver Spring

Pretty nice experience. Huge selection for complimentary breakfast. Rooms were clean. I left some belongings behind and they held it for me so I was able to retrieve them quickly.

The staff were so rude. There was no hair dryer in the room. I called and asked for hair dryer, but they replied me very rudely and couldn’t provide it.

Booked a suite. When we arrived the front desk person gave us a regular room. When we told him the error, he put is another regular room. At this point it was midnight. We asked for a refund and booked another hotel. As it currently stands, we were charged $271 and told we have to wait three more days for a general manager to remove the charge. Currently reporting them for fraud. Down the street you can book a suite at hotel silverspring for $160 and receive excellent service. Look elsewhere. Unfortunately, we were booking a room due to a family's hospital stay and you can imagine how this added even more stress.

First, the good aspects: the room was clean, the beds comfortable and the room, facing a side street, was pretty quiet. The breakfast was typical, but it was nice that they had egg-white omelets. Now for the not so good aspects: check-in was the worse check-in I have ever experienced, and I have travelled extensively for many years. When we walked in, we were the only patrons at the front desk where two staff members were working. No one asked me if I needed anything, so I volunteered that I was checking in. No reaction - both continued doing what they were doing before I arrived. I waited patiently for over 5 minutes (no exaggeration) and a lady came out from the side office and said something like 'he's looking for a clean room for you'. I replied that it was impossible since no one had asked for my name, so one of the gentlemen started the check-in process, but boy was he in a grumpy mood. The other negative aspect is the limited amount of parking space. When we arrived, they had all been allocated so we had to park on the street, which is metered until 10 pm, and those got filled quickly. I plan to visit Silver Spring regularly, and was hoping to make this hotel a regular, but because of the awful experience I had at check-in, I will be looking for a different establishment.

The hotel is worn and needs attention, BUT - That being said, the room we had on the 6th floor was quiet and the bed was comfortable - however the rooms are small. The shower and the AC worked fine. The bed was made up nicely every day and fresh towels were provided. The breakfast is the same as it is at every Holiday Inn Express so it was fine but nothing exceptional (except the one day they had bacon instead of sausage - yum!). The area the hotel is in does not invite strolling outside and the common areas really need updating and a thorough cleaning. Parking here is a challenge and it’s $20 a day. There is street metered parking next to the hotel and it is often available and it’s free from 10 pm - 9 am. The hotel staff are simply ‘okay’, from the front desk to the breakfast workers. All in all, I stay at a fair number of Holiday Inn Express hotels and this one was fine for the rest we got but the hotel itself and the staff need a little work.

The worst experience I ever had in a hotel. The room was not ready even after the check in time. I was waiting for two hours and got the same explanation that they do not have clean rooms. Yet, people came in and got rooms… When I complained they just canceled my reservation!!!!!!!! Found a better hotel easily. Do not go there.

COCKROACH in our bed of the hotel room. We ask for a reimboursment and they refuse. Very unhygienic place. Very small parking places. Not enough places so we had to park on the street. It’s very humid inside. Just don’t go there.

This hotel was clean and reasonably priced - especially if you are just looking for a place to sleep while visiting DC. The breakfast was good. So here’s the information no one shared with us and we figured out. 1. If you fly into Reagan, go to terminal 2 and get on the yellow metro toward Mt. Vernon Square (you have to know the last stop on that train to know which one to ride). So take that yellow toward Mt. Vernon Square and get off at Gallery Place. At Gallery Place Metro station, go ahead and buy the Metro pass then get on the red toward Glenmont and get off at Silver Spring Station. You can walk from the station to the hotel, but I highly recommend the bus (sure there are some quirky folks on the bus but it’s all part of the experience! Also, I never felt unsafe). The card you bought for the metro works on the bus too. Just ask someone where the buses are located. You want bus bay 222 - take the 70 toward Archives. When you see the Holiday Inn, this is your stop (it isn’t far at all, maybe .7 mile). Pull the cord and get off here. No one told us about the buses (we walked from the station, up hill with our luggage at 11:30 at night) - you may not need all this info, but this is all stuff we didn’t know. 2. You definitely need to eat at Crisfield’s Seafood. This place has been here since 1945 and it was delicious. Order the seafood bisque no matter what! 3. To head out on all your sightseeing adventures, cross the road at the Holiday Inn and ride the 70 back to Silver Spring Metro. You will most likely ride the red toward Shady Grove and get off at Metro Center. Take the blue or silver toward Downtown Largo and get off at Smithsonian to head out to the National Mall and most of the museums. You can also take the 70 immediately in front of the Holiday Inn all the way into DC but it takes forever. You can leave the HI and take a right and walk up to the next bus stop and take the 79 express to DC too. It doesn’t stop as much. These buses will take you to the Archives stop and you can take whatever metro you want from there. 4. Lastly, take the night monument tour with Signature Tours.

A tight fit overall but given locale and accessibility it does the job. Would rate 3.5 if could. Staff is overly friendly with only challenge being we are only English speaking and requests were a challenge at times. Rooms small but clean and comfortable. Parking is limited but available ($20 on site, $15 a hundred yards away, and some street parking if you are willing to try as far as free or meters). Breakfast solid. Would def stay here again if in area