Pullman Singapore Orchard

Booked this hotel for my birthday celebration on my actual birth date, It was very last minute as we already had my birthday celebration earlier at Fairmount Singapore. I have always wanted to stay in Pullman because the exterior of the hotel looked so cool and posh. Upon check in, we weren't told that we could excess the room with a digital key card (I found out cause i overheard the other lady who were checking in another group beside us) I left a note to say I was celebrating my birthday, there wasn't even a simple happy birthday wish from the front desk (she had my NRIC which has my DOB) We have always celebrated our bday with staycations and ALL the hotels we went to (be it on the actual day or earlier) they will without fail, wish us happy birthday. Earlier this year for my partner bday we stayed at Fullerton hotel, the front desk wished her and they prepared cake, balloons, card and a Fullerton bear for her, last year we celebrated our wedding and stayed at Pan Pac which was 4 days before my actual birthday, the front desk notice the date were very close to my birthday and wished me an early happy bday and upgraded our room. At Fairmount where I celebrated 4days earlier also wished me happy birthday. Since this was so last min, i definitely did not expect any cake or anything but not even a bday wish.. was kinda pathetic for a hotel. Now to the room, the room actually looked worn out, the walkway towards the room have wall paper peeling off, the carpet has an old carpet smell, our room door doesn't close properly, seems like the door alignment is slightly off and i have to shove the door close, the magnified mirror in the bathroom was also wonky, it doesn't stay up, looked super worn out. There were a long scratch on the cupboard door, water marks and chipped edges on the bedside tables, the cupboard door to the fridge will slam shut instead of closing softly which is an obvious wear and tear on the hinges and there is a really horrible stain on the side of the bed frame and the Carpet. It really seems like this management only put alot of effort on the exterior of the hotel, the exterior looks fabulous the exterior was the one that seal the deal for me when i was choosing between this, Conrad and Parkroyal Marina bay, dang even the buffet area (which is accessible to public) looks so damn posh and cool but once you go up to the rooms, it feels old, and worn out. Honestly I felt cheated, I felt like i made a very bad choice to stay at Pullman instead of the other 2 hotel. Their service wasn't that great either, it was raining and when we approach a male staff to borrow an umbrella, he took at least 20-30secs before replying to ask what is our room number, it is very obvious he doubts if we were even guest there. Just earlier this month, when i was visiting a friend who was staying at Paradox hotel, I went to the concierge to borrow an umbrella, I told them i wasn't a guest but had a friend staying here and that friend is trapped in the rain nearby, they gave the umbrella to me without asking me what is the room number but i gave them anyway. Before writing this review, I googled 3x to make sure that this is actually a 5 star hotel because if it was actually a 3 or 4 star hotel I would definitely manage my expectations and be totally fine with all these. Honestly I stayed in hotels with better room maintenance and service in JB. some of which was only 4 stars. By the way I stayed in the Premier Deluxe room, not the lowest tier of room in the hotel. Definitely won't come back here, won't try Pullman hotel overseas either. Hotel on the outside is 5 star, inside the room... a 3 star rating. The only good thing about this hotel is the location, heart of Orchard Road.

We faced some hiccups during check-in, which was frustrating. The daytime front desk staff were not welcoming or friendly, making the start of our stay less enjoyable. In contrast, the night shift staff were much more engaging and motivated, which was a relief. Duty Manager Dahlia made an effort to address my concerns after I provided feedback, and I appreciate her attempts at service recovery. The hotel itself is nice, with comfortable rooms and a pleasant atmosphere. However, the inconsistency in service left us disappointed. I hope they can improve the front desk experience in the future. Overall, while we had some enjoyable moments, it wasn’t the celebration we had hoped for.

A relatively new property in the heart of Orchard Road, Pullman Singapore Orchard offers a comfortable and clean stay with plenty of food and shopping options in the area.