Peninsula Excelsior Singapore, A Wyndham Hotel

Avaliações do Peninsula Excelsior Singapore, A Wyndham Hotel

Peninsula Excelsior Singapore, A Wyndham Hotel

5 Coleman St, 179805, SingaporeVer detalhes do hotel
Peninsula Excelsior Singapore, A Wyndham Hotel
Peninsula Excelsior Singapore, A Wyndham HotelPeninsula Excelsior Singapore, A Wyndham HotelPeninsula Excelsior Singapore, A Wyndham Hotel
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Avaliações dos hóspedes

4.3/5
Muito bom
1951 avaliação
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.1
Atendimento4.2
Limpeza4.4
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Todas as avaliações(1951)
Avaliações positivas(1810)
Avaliações com fotos/vídeo(560)
Fácil de se locomover(237)
Conveniente para compras(132)
Próximo ao metrô(123)
Muito barulhento(87)
Piscina excelente(57)
Ótimo para viagens a negócios(55)
Equipe da recepção cordial(38)
Bela vista para o mar(24)
Avaliações negativas(141)
Usuário convidado
Quarto superior
Hospedou-se em mai 2023
Casal
2 avaliação
4.5/5
Ótimo
Publicado em 15 mai 2023
Localização excelente!!! Atendimento muito bom!!!
Buyan
Quarto superior
Hospedou-se em jul 2023
Família
33 avaliação
4.5/5
Ótimo
Publicado em 20 jul 2023
A localização deste hotel é a melhor, mas os elevadores estão muito ocupados. E a piscina é muito pequena. Ficamos no 9º andar e podemos ver a vista.
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Ryan Charles
Quarto superior
Hospedou-se em mai 2023
Casal
3 avaliação
5.0/5
Excepcional
Publicado em 10 mai 2023
Ótima localização, conveniente para MTR e vistas fantásticas da cidade. O serviço do hotel foi fantástico. Sam na recepção lidou com todos os problemas de forma rápida e satisfatória, outros funcionários também foram gentis, corteses e prestativos. Excelente estadia!
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Tommy Dong
Quarto superior
Hospedou-se em jan 2025
Sozinho(a)
20 avaliação
2.7/5
Publicado em 19 jan 2025
2 years since the last I came and apart from the rooms, everything else has dropped so much in standards, firstly the check in process is extremely slow for some unknown reason, there is only 3 counters open the the queue is already snaking across the lobby. The duty manager just stand around looking smart but neither was he helping out the check in process as there was a bunch of China guests and none of the counter staff was Chinese speaking, nor was he helping to speed up the line by opening another counter to help. I was the 4th in line and I waited nearly 30min for check in. The rooms are looking better ngl but the shower water takes 5min to heat up, then once it got heated up, it becomes extremely hot that no matter what you do, it is hard to reduce the temperature back down again. The water pressure is powerful however that in turn made the water splash out of the shower doors and wetting the floor outside. However the most disappointing one must be the overall service, especially the room service! Firstly called them to order dinner at around 7.30pm which is a reasonable dinner time, they picked up and told me to wait as they are too busy, I waited for 10min and no response…I don’t think being understaffed is the guests’ concerns and shouldn’t you expect meal timings to be extra busy and plan ahead? Why are you pushing the responsibilities to the hotel guests instead? Secondly the hotel tv info displayed a series of promo and package deals for food and when called to check I was told they are outdated, but there’s nothing on the promos that indicated they are outdated, what’s worse, the room service people don’t even know such deals were been displayed on the hotel info. When called to the manager to check, neither he knew what I was talking about nor did he went to confirm with the room service staff, basically kicking the ball from one department to another, absolutely useless of this role… What’s most disappointing is the quality of food provided, the beef rendang burger is sitting in a wet pile of juice, soaking the bread and fries, then the sunny side egg underside is the most burnt an egg I’ve seen before, even I can fry an egg better than that. The buns are stone cold that was provided to me, the fruit platter which costs $10, has only 3 slices of honeydew, pineapple and watermelons each. When asked about the drinks, $15.50 for a 330ml Heineken…🤬
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Usuário convidado
Quarto Premier
Hospedou-se em jan 2025
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 18 jan 2025
Title:  Review for Excellent Service by Sheryl Soh and Team at Peninsula Excelsior Hotel I would like to take a moment to compliment the outstanding service provided by Sheryl Soh, her team, and the management at Peninsula Excelsior Hotel during our recent stay. My wife and I were celebrating a very special occasion—our newly wedded day—and the exceptional hospitality we received made it all the more memorable. From the moment we arrived, we felt genuinely welcomed. Sheryl and her team went above and beyond to make our stay truly unforgettable. Not only were we upgraded with access to the evening cocktail, but we were also treated to a complimentary breakfast buffet, which was such a thoughtful gesture. What truly stood out was the effort Sheryl put into decorating our room to match our wedding theme. She set it up beautifully with balloons, lights, and flowers, creating such a warm and heartwarming atmosphere. It was a small but incredibly meaningful touch that showed her attention to detail and her dedication to ensuring guests feel special. Throughout our stay, the team demonstrated professionalism and a high standard of service. They consistently went the extra mile to ensure we were comfortable and well taken care of. For anyone looking for a 5-star, service-oriented hotel at a reasonable price, I cannot recommend Peninsula Excelsior Hotel enough. Our experience was nothing short of exceptional, and we are deeply grateful to Sheryl Soh and the entire team for making our first few nights as husband and wife so memorable. Thank you for your incredible hospitality! We will definitely be back.
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Usuário anônimo
Quarto superior
Hospedou-se em dez 2024
Família
2 avaliação
3.7/5
Publicado em 6 jan 2025
The hotel is good for us to have a short getaway. But some of the facilities are under renovation, not able to enjoy 😮💨😮💨
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Crystal
Quarto superior king
Hospedou-se em dez 2024
Família
4 avaliação
3.2/5
Publicado em 24 dez 2024
As it is now under renovation, there is nasty chemical smell near the public area of the hotel. Yet, the staff is quite helpful and friendly.
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SushiQueen.bn
Quarto superior
Hospedou-se em nov 2024
Família
2 avaliação
4.2/5
Muito bom
Publicado em 20 dez 2024
I chose this hotel for its location, within walking distance for the SCB full marathon this year. The hotel room is in the new wing, few steps away from the lift. Everything in the room is functional. The long mirror with a socket next to it is a bonus making it super convenient to get hair done 😊 As I was too sleepy after the marathon, I check-out before 6pm incurring extra 100 bucks before tax.
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Optimiz
Quarto superior
Hospedou-se em nov 2024
Sozinho(a)
15 avaliação
5.0/5
Excepcional
Publicado em 1 dez 2024
Nice hotel located close to fort canning park. I like the spacious room, which is a rarity in Singapore. The place is also close to all the attractions. Currently under renovation. Room has a coffee machine.
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6/8
Usuário anônimo
Quarto premier twin
Hospedou-se em nov 2024
Negócios
1 avaliação
4.7/5
Incrível
Publicado em 21 nov 2024
Enjoyed our stay. Location is perfect. Staff members are nice. Staff member Fazyira was very accommodating.
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Aileen A
Quarto deluxe
Hospedou-se em dez 2024
Reservei para outra pessoa
8 avaliação
4.0/5
Muito bom
Publicado em 19 jan 2025
Booked on behalf of my friend for her wedding room. Nice view and room is big too.
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Usuário convidado
Quarto deluxe
Hospedou-se em nov 2024
Casal
12 avaliação
5.0/5
Excepcional
Publicado em 10 nov 2024
Great location. Easy to get to from airport with metro, 15 min walk to Marina Bay. Orchard rd can be walked to or bus. Next to the national gallery and museum.
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Usuário anônimo
Quarto superior
Hospedou-se em dez 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 27 dez 2024
Spacious room and clean. Easy access to public transportation
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MumtazKhan
Quarto King Premier
Hospedou-se em out 2024
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 7 dez 2024
Fantastic view. Staff were extremely hospitable. Worth the stay. Would definitely come back again.
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David T~
Quarto deluxe duplo
Hospedou-se em nov 2024
Casal
15 avaliação
4.0/5
Muito bom
Publicado em 7 nov 2024
Nice hotel room, great location. Right beside mall and right at the town area.
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