The Scarlet Singapore

Very disappointed with my stay at The Scarlet. The worst thing was that the room did not have any windows. The staff pointed out that this was stated on the booking platform. I checked on Trip.com and indeed it is stated in fine print that “Some rooms have windows”. I think this is unacceptable for “tourist-class” hotels, unless Scarlet thinks of itself as a budget/hourly hotel like Hotel81? In tourist-class hotels, the lack of windows is an anomaly and is usually highlighted in the room category name directly, e.g. “Deluxe Queen Room (No Windows)”. The room was also very old and cramped. The TV view is partially obstructed when lying in bed. There’s also a ridiculous “skylight” that looks makeshift and resembles something that could be found in a slum? See pictures. The Scarlet is way past it’s prime and should either close for a complete rebuild or just reposition yourself as a budget hotel.

Hotel location is very good, just 3-5mins walk to Maxwell MRT station. Facilities and hardware of hotel is upkept well, staff service is pleasant.

room is spacious and quiet. the bed is abit soft. location is good, alot of nice restaurant and bars nearby.

I would say this is one of the best stays in SG we had. Imagine celebrating your anniversary, walking in to your booked room with petals on the bed + a complementary wine! On top of that, they have a complete complementary minibar in your room. If you've been to SG you know you walk a lot and a drinking water is a must. You can either grab water, soda, juice or what ever is it from your minibar before you leave and bring it OR if you forgot and you're already down the lobby you can ask the friendly reception for a cold bottle of complementary water before heading out. I know these are small things but it matters to us and we appreciate it,, a lot. We will definitely book with them when we go back to SG. Love the vibes and the location is just fantastic.

Excellent service! Also very good location, beds really comfy. Highly recommended.

location is ok... room cleaning is terrible.. left a dirty towel one day.. always forgot to leave a bath robe... and one time left no tooth brush.. coffee.. and etc.. had to make a call everytime to bring up what should be there.. Air condditioning is always ON.. no way to turn it off or lower it.. it was freezing.. Its an old hotel.. so it has its charm.. but for its price.. it is OK...