Sandman Inn Smithers

We recently stayed at the Sandman Hotel in Smithers, BC, and unfortunately, our experience was disappointing. We had paid for and reserved a room with a king-sized bed, but upon arrival, we were given a room with a queen-sized bed instead. Since it was the weekend of the fall fair and other accommodations in the area were fully booked, we had no choice but to stay. Traveling with an infant, we didn't have the time or flexibility to find alternative lodging as our baby needed to go to bed. As a family that bed-shares, this situation was uncomfortable. A queen-sized bed is nearly a foot and a half smaller than a king-sized bed, and this drastically affected the quality of our stay. The front desk staff did her best to help us with the resolution. She was friendly and did the best she could within the power she had, but the overall management of the situation was highly disappointing. On the evening of our stay we emailed hotel management on August 23rd to express our disappointment. To their credit, on August 26th, a manager reached out to us. The manager was respectful, acknowledged the difficulties we faced during our stay, and took the time to listen to our concerns. As a gesture of goodwill, they offered us a $100 credit to our RSVP rewards account. While the initial experience was far from what we had hoped for, the respectful response from the management did help to bring some closure to the situation. We appreciate the effort they made to address our concerns and offer compensation, which somewhat alleviated the disappointment we felt.

We recently stayed at the Sandman Hotel in Smithers, BC, on the night of August 23rd, 2024, and unfortunately, our experience was far from satisfactory. While the front desk staff was very friendly and did her best to assist us, the overall management of the situation was highly disappointing. We had reserved and paid for a room with a king-size bed, but upon arrival, we were given a room with a queen-size bed instead. Since it was the weekend of the fall fair and all other accommodations in the area were fully booked, we had no choice but to stay. Traveling with an infant, we didn't have the time or flexibility to find alternative lodging as our baby needed to go to bed promptly. As a family that bed shares, this situation was extremely uncomfortable. A queen-size bed is almost a foot and a half smaller than a king-size bed, which is a significant difference when three people, including my husband who is a 240-pound male, have to sleep on it. This drastically affected the quality of our stay. What made the situation worse was the lack of any refund or adequate resolution from hotel management. We were left feeling that our concerns were not taken seriously, and it was incredibly disheartening to experience such poor service from a brand that is typically known for quality and customer care. Our stay at the Sandman Hotel in Smithers was a great disappointment, and we hope that the management will address these issues to prevent other guests from having similar experiences.

Comfortable beds and a clean room. Room is quiet - small amount of traffic noise but nothing terrible. Happy with the room for $140. Easy parking and access but there’s limited parking . No elevator but one easy flight of stairs. Walking distance to restaurant(s)

Oh, my. I booked this because my usual hotel wasn't available. Let's start with the biggies: -Security bar has been broken off. -Most rooms here have a key card, but this looks like it's been kicked in because it has a different door plate and uses a physical key. (I included a picture of another room with proper lock.) -No emergency lighting or sprinklers in the room. Not even sure that's legal, despite the age of the building. Regardless, it's unsafe. -No wheelchair access to the hotel whatsoever. Even the entrance. Stairs only. Again, would be surprised if legal. -Room is musty, dim, and in poor repair. Damage on door, walls and tub. -Ancient green carpet worm down and damaged by previous furnishings. Nowhere near the level of quality I've come to expect from this brand. The bed.is reasonably comfortable and seems clean. The room appears to not have been meaningfully updated in probably 10 or 15 years. Very glad I'm only here for about 12 hours.