Casa Kaoba Hotel & Suites

Don’t waste your money! I complained twice about the non working wifi and was told to “just use another network.” Mind you they give you a paper with a network and password when you check/in but apparently that’s not a good wifi. The other wifi offered to me never came up on my phone. The tv won’t connect to the laptop. This has never happened in any hotel I’ve ever stayed in, no matter the country. The silverware was rusted. The WHITE cutting board was clearly not cleaned and appeared to have some kind of droppings on it. The headboard looked like someone had too much messy fun. The towels and cups were stained. After seeing the pictures, the young man at the front desk had the AUDACITY to tell me that nothing I showed him was dirty. And because it’s New Year’s Eve, everything in this area is full so I am trapped at a hotel without wifi (using data or walking around outside for service). Too much money spent on such a “nice” hotel. And they just brought me two new cups and two spoons as a way to “remedy” the situation.

Excelent hotel, loved the rooms and service was good. The room was separate from kitchen area and very clean. the pool and common areas very clean and nice. Good breakfast and staff was very nice. The hotel has parking which makes it better. Near parks

Cute little hotel from the outside and the staff are amazing!!!! The room was a different story though! Mold on the upper ceiling in the bathroom, five hangars with one being broken, no shelf in the shower, but an empty spot where there used to be a shelf, no hairdryer even though it is advertised as having one, and our shower leaked all over the floor. Staff was told about the shower and just gave us extra towels to put around it when it leaked. Maid service starts at 8:00 am and they all slam doors when they leave. The doors need to be pulled hard otherwise they won’t shut, so anytime anyone came in or left you would hear a load bang. The hotel is literally in the middle of nowhere so there is nothing to do unless you get a taxi, rent a car or take the bus. Rosa is AMAZING at the front desk!!! All staff deserve a five star but the hotel itself isn’t great.

The good- staff seems to clean it. Pool nice. The not so good- cold showers, food, noise level from highway. Dates of visit- 12/25-12/30. They don’t have blankets on the bed, only sheets and when I asked for a blanket they said they don’t have them. They didn’t have enough beach towels for our family any day we were there and you are expected to keep the same sandy wet towel for your entire stay. We were told to hang them up to dry. I cut my foot on accident and asked for a bandaid and they didn’t even have one. They have no hot water. I got three rooms and none of had hot water. They told me to let the water run for about 20 minutes each time, but in never got beyond warm and wasted immense amounts of water. The room was cute. The bed not comfortable. The main thing I didn’t like was the air conditioner is either on or off. It doesn’t have like a normal setting that runs and shuts off and then turns on. It’s either on or off, running all night and condensing dripping into a puddle on the night stand and bed area. It is close to xplor which is why I chose it, but if you want to go to town the taxi is spotty at best. It kinda sits alone in the side of the road. I felt safe there and allowed my teen kids to get two rooms and didn’t worry about their safety, but overall, I wouldn’t recommend due to no hot water, blankets, towels, and terrible food.

Not a 5 star hotel but nice, not the worst i have experienced Location - on highway annoyingly have tongo round each time but ckose to town and Xcaret and Akumal Service - helpful and kind thanks to elena, any issues resolved Room and facilities- like other reviews do not trust photos but they are nice and only 1 pool, beds hard and small and insects still come in so be aware Food - breakfast worst i have had, bland and not many options, terrible Recommend maybe if want to be near Xcaret and Xel Ha but if you want to party in town then stay in town

We chose Casa Kaoba since it was close to Xcaret and was cheaper than park hotels We arrived after a long day at Xcaret, and staff were friendly and wore masks at all times, someone also walked my husband to the room. Parking is right in front of the building right off the street, so i would consider that if you would prefer something more secure. Pictures online are a lot better than what you get in person for your room, though. Our first thought was...this room feels weird. Floors and all wooden furniture of the room had lots of scratches and dents on them. The black chair in the room was also dirty. Decor is also at a bare minimum, so if aesthetics are important to you, you won't really find that in your room. We were super tired but still realized it didn't feel cozy; we wondered if this place was a hostel at one point with how the room was set up. Stairs have no handles, so may be an injury risk for kids or those who need assistance with stability. We tried watching TV but for some reason had heavy static that evening and next morning. There are Netflix and Prime video apps available that we didnt use but would recommend visitors to put a reminder for themselves to log out, as we logged out previous visitors from the apps to avoid others using their account. Water is provided in a carafe but we chose not to drink out of it and ordered bottled water instead. We ordered pizza (pepperoni and margherita) and quite possibly were the worst pizzas we've ever had, we had a good laugh. But free breakfast was great (eggs with tortilla, scrambled eggs, fruit, and chilaquiles), and had a nice view of the pool For the price, it is worth it for our family. all we really needed was a place to sleep, since we arrived late and left early. The public areas are nice and well kept, but the room itself could use some extra love and attention

Las habitaciones muy limpias excelente ubicación. La alberca eiquisima la temperatura de el agua y amplio horario tiene desayuno imcluido la comida es Buena y la cena muy rica en general todo super bonito y buena atención a precios muy accesibles yo lo remiendo ampliamente

Ha sido un fantástico hallazgo. Situado cerca de Playa del Carmen pero alejado del tipo de turismo que te encuentras en esas calles. Pequeño y con mimo a los detalles. Teníamos una habitación muy grande, con dos plantas, y dos camas grandes. Buen desayuno incluido en el precio servido al lado de la piscina. Parking y salida directa a la carretera para enlazar con todas las atracciones turísticas.

Un ambiente tranquilo, la piscina en la noche con el agua tibia espectacular , la comida tipo buffet deliciosa, la ubicación excelente cerca a Xcaret y la 5ta avenida, las habitaciones amplias y frescas