Avaliações do Zannier Bai San Ho

Excellent service. We're going to visit again.

這個酒店給我重新定義了野奢。 因為這個酒店，我才攀山涉水來到越南——歸仁 過程不容易 但是還是覺得值得。 我從山頂的泳池別墅，搬下來稻田別墅，有不一樣的感覺，視野當然是山頂完勝的，但是價格也翻了一番。有條件的建議都可以試試。

本人基本上不發任何評論，但這家酒店真的給五星好評，雖然沒遇過服務差的五星酒店，但這家酒店的服務真的好好，所有工作人員都很nice，雖然入住的是基礎房型，環境也很舒適，特別沙灘很乾凈，真的值得入住

非常完美的酒店和假期！避世酒店的天花板，非常值得一來再來。我們此次預訂的是基礎房型稻田villa，房間的陳設，色彩與周邊的自然環境相得益彰，充滿野趣。值得一體的是如此親近自然的房間，但是衞生保持的格外整潔，沒有看到一衹蟲子，空調也沒有任何噪音，足見酒店維護的基本功。酒店的餐廳，Gym，私人海灘都很完美，工作人員隨時與你打招呼問候，充滿笑容，讓人賓至如歸。酒店以法國人居多，亞洲面孔很少，但在服務上沒有任何區別對待。雖然三天的時間裏有一天沒有晴天，但完全沒有無聊，酒店有豐富的活動和水上運動可以選擇。另外，由於在酒店過了新年，酒店有強制晚宴需要參加，這裏也感謝攜程幫忙溝通，完美地解決了突**況。總而言之，雖然路途遙遠，但仍值得一來！

最完美的一次酒店體驗

We stayed at this resort last week. The resort is surrounded by majestic mountains, a beautiful sea with golden sand, and vibrant coral formations along the rocks. Recommend to take a kayak and see the coral nestled along the rocks at around 11am-2pm. We stayed in a beachfront villa with a private pool. The room was clean, spacious, and provided a comfortable stay. However, the poolside area was disappointingly dirty, which detracted from the overall experience. The service here was inconsistent. While Tung at reception and Hoai and Linh at the restaurant exceeded our expectations with their exceptional service, other staff members, though friendly, lacked professionalism. The general manager seemed disengaged and had a somewhat indifferent attitude towards local customers, which was disappointing. Breakfast was a highlight of our stay, offering a great selection. The Western food was superb, but unfortunately, the Vietnamese cuisine was a major letdown. I found it disheartening to see the local dishes poorly executed. The Bo Luc Lac resembled a beef ragout more than the traditional dish, and the bamboo dish with coconut and curry was bizarre and unappealing. It seems the resort may be targeting Western customers, but compromising the authenticity of Vietnamese cuisine is not the right approach. Also, be aware of descriptions of their wine lists, there are unmatched contents between the menu and the real bottle (wine origin, the Alc%…) Overall, our experience at Zanier Phu Yen Resort was generally good enough, but there are several areas that need improvement. The location is beautiful, the room was comfortable, and some staff members were exceptional. However, the cleanliness of the poolside area, inconsistent service, and the disappointing Vietnamese food are areas that need attention. With some improvements, this resort could truly shine.

Best experience ever I know Zannier in Namibia and I can confirm that Vietnam was also amazing Cocktails, food, staff, environment everything PERFECT We arrive thanks to the airport shuttle and the good experience started directly with nice driver and then everything was good and perfect

We spent 10 glorious days at the Zannier Bai San Ho. From the moment we arrived to departure, we felt welcomed, valued and pampered. The hotel provides a rare combination of exceptional service, incredible food and outstanding natural beauty that is tastefully complemented by the modern, yet traditional architecture that blends into nature and respects Vietnamese tradition. There are enough facilities to keep our family engaged - tennis, padel, gym, watersports and an amazing spa. Overall the experience is relaxing and re-energising. Our family has special dietary needs (kosher) and we were wonderfully catered for. The food was delicious and via the private chef and butler service, all our needs were met and expectations exceeded.

Love everything about this resort. Its truly 5* but in a very laid back way and with a strong focus on environment and using local producers and staff .- it shines trough. Cannot say enough of how great the ambience is of the villas, it gives it a very authentic feel.

Phenomenal! Marvellous week at Zannier. We’re both vegan and the food was delicious- the breakfast with plentiful ripe tropical fruit, creamy coconut yoghurt, a selection of European breads, Vietnamese and western cooked items- total indulgence- it took five days to learn to avoid eating too much. Where to improve: the matcha, the barista coffee, the labelling of vegan items on the buffet, the desserts, the range of vegan dinner items. But these are small matters. The architecture was magnificent, the resort owns the entire land between two headlands - the beach and the valley between. The resort is set into the jungle in the way perhaps a traditional village might have looked with natural materials and low/discreet profiles, making the entire development blend with nature. It was best during the week, it was very quiet without feeling empty, weekend was busy with visitors. Room 133 amazing - although it’s the rice paddy class- this one is in fact located right on the beach. We had a burst water pipe at 430am and were moved for the next night to a beach pool villa- which was superb. Andy on the front desk was very sweet, empathetic and professional in handling this. Weather was perfect in July, dry, warm and overcast. Free activities every day eg kayak e-foil hike, we were five nights and always had something to look forward to.

- The best aspect of this hotel is the location. Very nice beach with corals, albeit with some minor garbage floating in the ocean. - The people are very sweet, esp the staff at the restaurants and activity center. However, the service leaves something to be desired. It seems the hotel is more concerned with superficial optics than actual impact. - For example, the hotel contacted me beforehand but did not know I was female and kept referring to me by the wrong pronoun. When I called them back, they did not know who I was, although they just talked to me a few minutes before. They also referred me to the wrong department. Every simple question regarding activities on offer took very long to be answered. - The water pressure in my bathroom is very weak. The technicians tried to fix some but couldn't resolve it completely. - The turndown staff left some sweets in the room, which was very nice. But knowing we are a family of three, they only left two sweets. Minor detail but could be easily corrected. - The food is the worst aspect of this hotel. We are used to hotel pricing but the quality is just not there. Lunch was simply awful. I would stop there. - To conclude, the way the hotel positions itself as one of ultra luxury hotels in Vietnam is far from the truth. It doesn't have the wow factor of two Six Senses, Banyan Tree, Four Seasons, or Regent. No personalized services, no transportation to and back from the airport, no butler. - Just for an example, the staff left my family walking in the complete darkness of a deserted road to reach the hotel after dinner, citing the "buggy cannot leave hotel's ground" rule. Yet they broke the rule when they took us to the restaurant. What a missed opportunity to show guests initiatives. - This is nice, albeit very far place to go for nice beach. We are not sorry we went, but we would not come back.

We spent 4 nights in this resort at the end of our honeymoon to Vietnam. The resort was overall lovely, great mix of quiet time and activities, also did the local village tour by bike which was super informative and fun. Things we noticed: - This was the only hotel during our honeymoon in Vietnam which asked for a wedding certificate. However it was also the only hotel where we did not receive any honeymoon benefits (except the small peace of cake at dinner). By asking for the certificate we had very high expectations and were therefore disappointed even though this hotel was just perfect. - Service was sometimes veeeery slow and would forget things all the time - Water Sports - We did the E-Foil lesson which was super fun. However we could not really understand the instructor. - Local Village Tour by Bike - this tour was super fun, would definitely recommend it. We were even invited by local farmers to have beers with them. - You could promote the offered activities more. - Turndown service was lovely, great idea with the good night tea! However they always showed up while we were getting ready for dinner. - Reception could improve - We asked to book an activity, she said she would let us know by breakfast if it is available. The next morning she was not there and her colleague had no idea we already asked for it. - The beach is great, very quiet, you feel like you are on a private island. However there is an issue with lots of rubbish in the water. Te staff clean up the beach regularly but when you go swimming, you swim between plastic bags. - Would have been nice to have more than 1 restaurant open a night e.g. beach bbq, traditional restaurant for local food,.. - You get a lot of value but you also pay quite some money compared to the rest of Vietnam. E.g. the St Maur Rosé (Owned by Zannier) costs so much more than when in St Tropez at the beach. - we would like to mention the following staff who really made our time special in the restaurant: Ms Linh, Ms Trieu, Mr Phuong, and at the beach: Mr Minh

I came across Zannier's profile on social media, saw the photos of their property Bai San Ho and I was immediately filled with longing. The landscape is simply jaw-dropping. Upon my arrival, the reality of the surroundings and the resort's exceptional team exceeded my expectations. The resort is built beautifully to blend with the nature surrounding it. My favourite part is undoubtedly the remarkable boulder rocks at the far right end of the bay. Truly spectacular. The villas were designed masterfully to respect the traditional ways of Vietnamese living and as such each villa category corresponds to a certain theme - mine was a Paddy Field Villa and I could understand how a humble fisherman's hut inspired it; with a subtle touch of luxury of course. The 1 mile-long beach is pristine, everyone had their own little slice of privacy despite sharing it. The same goes for the 20m long infinity pool perched atop the hills, it was never really busy and sometimes I found myself having the entire area to myself at certain times throughout the day. The staff was always there to look after me; from getting me coffee/drinks/items from the menu to happily take a picture when I asked them to. I can say with confidence that there are not many places in the world with true authenticity that Bai San Ho offers. My 3 nights stay was an absolute dream. This is a place where I was able to disconnect from the world and in turn connect with nature and my inner child. I'm already longing to come back, or better yet to experience Zannier's other properties around the globe.

It was the first time for us in a Zannier property and it definitely won't be the last - we liked everything - especially the idea that the Zannier Group is emphasizing certain values (like preservation of environment, commitment to local communities, trying to keep the property in harmony with the nature etc.). We're already looking forward to explore the other properties soon, and hope to find similar components of what is described above :-)