513tarjad
18 de agosto de 2024
This was our second stay at Monkey Island, but unfortunately, it fell short of the high expectations set by our first visit. The experience started on a positive note, with a complimentary bottle of chilled Prosecco awaiting us in our room—a thoughtful gesture to celebrate our anniversary. However, the excitement soon faded as we realised the air conditioning in our room was faulty and only blowing out hot air with no way of turning it off making it impossible to cool the temperature below 25°C, which was far from ideal on a warm summer evening. We did let the front desk know but said there was nothing they could do other than offer as a fan. Breakfast was another letdown. When we arrived around 10 AM, no tables were set up, and most of the buffet trays were nearly empty. The food that remained was cold, and several guests, including us, had to request that the dishes be replenished. Typically, I wouldn't bring these issues to Tripadvisor, but when we provided feedback at check-out, it seemed to go unheard.
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