Country inn and Suites by Raddison South Haven

We came to South Haven for a wedding. We booked the room weeks in advance. When we arrived and got into the room the first thing I noticed was the door jamb security bar post was missing. My wife then asked me to turn on the AC to make sure it worked. When I turned it on, there was a metallic clanking sound, Think CLANK CLANK TING CLANK CLANK TING CLANK CLANK TING. “We can’t stay here.” She went to the front desk and requested a new room. The manager came to the room acknowledged that it needed maintenance. “I have called maintenance and they will be here tomorrow or the next day, we are fully booked, but in the meantime, I can get another room for tonight only, but you will have to move back the original room tomorrow. New room. AC worked — but barely. Stains on the carpet, stains on the couch, empty Albanese Gummy Candy wrapper and a pair of prescription turquoise frame glasses — that from the amount of dust on them had been there a while — between the mattress and headboard (there was a gap large enough for a pillow to fall into). When we returned from the rehearsal dinner as I walked into the room I felt water drop on my shoulder. I looked up and water was dripping from the smoke detector. Sigh. “We can’t stay here.” We brought the manager up, she sighed and slumped her shoulders. Said we had to stay the night but we would be able to check out and get our money back. Next morning, checked out no problem. Told we’d get a refund in three to five business days. The takeaway: This is a poorly maintained hotel quite likely owned by an absent money- grubbing slum lord, managed by thoughtful competent people. That is only reason I have it a one star and not a negative five stars.

Please go somewhere else. We arrived at 1:30 PM. No one to check us in. Finally, one of the room cleaners came down and did that. Place smells old and musty. Our room had less than half roll of TP, no Kleenex tissues, no coffee. I took what we would need for the 3 day stay from an unattended maid cart. 2 hangers in closet. No place to put our suitcase except on the floor. Electric plugs for phone/ipad did not work. On our way out, we heard several others complaining. Ice machine had the same dirty towel and coffee cup on the opening every day. Breakfast was not as nice as usual and no one in site to take care of needs. Be careful with the toilet - VERY LOW - hold on sitting down. Very few employees were seen. We have stayed in Country Inn and Suites for years and have seen a decline, but this is the worse.

This hotel was filthy do not stay here! Carpet was stained mold and hair in bathroom ac did not work properly Toilet seat broken remote broken tub slippery. Mgmt would not give refund of any kind. Always liked country inn and suites not this one. Room 303

Stayed one night. First room the bed had not been changed. Sheets full of sand, grass and dirt. Black mold in the bathroom. Girl at the front desk too busy to look at it. We packed up and headed back to the front desk. Put into a different room. Desk chair broken.

As soon as we pulled into the parking lot I knew it was not going to be anywhere near that good. Weeds were growing in the cracks under the entry canopy and the landscaping was in dire need of care. The elevator was very dirty. The ceiling in the bathroom obviously had recently had drywall repaired on the ceiling and was not cleaned well after the repair. There were small piles of drywall sanding dust on the tub and grab bar. Wallpaper was peeling at a couple of places on the bathroom floor. Ice machine on the 2nd floor was not working and has not been working for some time as there was a Label Maker sticker on the machine saying to get ice on the 1st floor. They obviously had time to make a Label and not enough time to phone someone to repair the machine. In the morning I had the worst cup of coffee I have had since I was in the military. There was not any ice cubes for the warm juice that came out of the juice dispenser. There are very few tables in the breakfast area and we had to share a table with someone else. We are not picky people however we found the Comfort Inn at South Haven one of the worse Comfort Inn's that we have ever stayed at.

The carpet was very dirty, chigger/bedbugs left dozens of bites on my ankles/legs as well as my wife. Bathroom toilet did not flush well. No one was at the front desk when we checked in or when we checked out. During the day no one was at the front desk. Price was $75 lower than any other motels in the area, TV was snowy and not clear. Room was quiet.

We travelled to South Haven for a wedding and chose this property for the proximity to the venue. The hotel was kind enough to let us check in early and the staff at the front desk was very nice. The lobby and common areas were spotless. Our room reeked of mildew. We cranked up the air conditioner, hoping it would go away. It did not. When we got home the next day, our bags and jackets still smelled of mildew. There was a stain on the desk chair, which was disgusting. The window treatment would not open and as you can see from the picture, was cracked. Extremely disappointing stay and quite unacceptable, especially for the price point.

Our door was banged on 3 different times, waking us. The third time, the knocking kept going and going and going. When my husband asked who it was, the person said front desk. They needed our last name because of a mixup at the front desk. The person in registration even looked at my husband's ID when we arrived. There was no need to wake us. If I had been alone, I wouldn't have answered to anyone banging on my door. We couldn't call the front desk because the phone in the room was not connected. The last night the fire alarm went off twice around 4 am. On both occasions, the front desk said, "Sorry." I don't find that adequate for the cost of the room. I emailed the hotel when we returned but received no response. On a positive side, the room and hotel were clean.

THIS WAS THE WORST EXPERIENCE EVER STAYING HERE. 1. Not very welcoming.2. was suppose to have a nice hot breakfast!! That was a no because the person taking care of the breakfast said the truck never came in with supplies. 3.The carpet in the rooms very very dirty. Ask for clean towels we got them but they never took out the dirty ones. We had to move to another room because they could not find the remote for the TV The refrigerator was dirty inside. Then the last night we stayed their the next day I pulled back the last sheet and found a piece of popcorn on my sheet and sorry to say I never had popcorn that night. That place was disgusting.