Comfort Suites Beachside

The place was filthy and unsafe. -Broken/missing light switches w/exposed wires light switches -Mold and dirt on lamp shades -Because of broken light switches, 3 vents did not turn off the entirety of our stay in bathroom areas. -Torn, stained carpet -Broken TV remote -Slow draining sink -Tub backed up while showering to standing water -Broken side entry door/No security -Pull out bed nothing but wires. ( I know they aren't great, but this was awful) -Smelly blankets -Path to beach overgrown -At times, unfriendly/unprofessional staff Incase hotel management responds with any of this being untrue, I do have photos of everything as proof.

Upon check-in, the disastrous vacation started. Website stated heated pool and spa. I have kids, as do many travelers. This is a must, especially during this timeframe. Nope, pool out of order, spa out of order. Front desk staff you ask? Very unprofessional, uneducated with local attractions or really any info guests requested. Just getting started, paid for a 6 person room, actually booked it and only 3 towels present, needed extra pillows, toilet does not work, etc. To be fair, it’s an average 2 star hotel. My disappointment comes with the price, service, and false advertising amenities.

The location of this property is conveniently located on the main *****, right behind McDonald’s and not far from the causeway on/off the island. On the hotels website, they claim that the card you reserve the room with will be charged “one nights stay” in addition to the total charge of your stay, for incidentals. Upon checking in, however, we were charged an incidental fee that equaled the total stay amount, thus taking twice the amount of money from our bank account. What was even more disappointing was the lack of professionalism and care for the guest from the General Manager and others on staff. The GM tried to blame it on the bank, and didn’t take any responsibility for his property. It’s clear that this property feels confident in their ability to bring in new guests, thus not caring much for overall guest satisfaction. The room was decent, the bed was comfortable and the large tv had a clear picture and plenty of channels. The main complaint was in the bathroom, where there was a lot of dust and other particles sitting on top of the towel rack, and inside where the towels were placed. Overall, the property is average, but management cares little about guest satisfaction.

Some years ago we used to stay in this hotel right before Christmas and were always satisfied. This time however, we felt this property has gone downhill. The receptionist upon our arrival was very friendly and helpful, particularly after a power outage late in the evening. His colleague who worked the morning shift on the other hand gave the impression that he could not care less. The room was ok and clean but certainly needs a face lift which should include changing the stained carpet and replace the scratched and chipped furniture. The bathroom had been updated. A little balcony attached to the room would have been quite nice to use had it been cleaner. The balcony door didn't close properly and the AC unit placed right next to the bed was noisy. What upset us most was the lack of hygiene. Hand sanitizers were stationed at the reception desk and by the elevators but all were empty. When we told the receptionist he said they would be refilled but when we checked out 2 days later he admitted that they didn't have any. Nobody cleaned the tables at breakfast and no hand sanitizer was provided there either. Maybe they were short staffed but when you book a room you read: " This property has indicated that they are taking safety precautions against COVID-19." - The pandemic isn't over yet! The breakfast was good and the location is really nice but we have decided that we won't come back until some improvements have been made.

I went on Thanksgiving and my birthday was on the 25th. I'm disabled but not enough to travel with my service dog according to the day manager at the hotel. I suffer from aphasia and word finding difficulty after my stroke 10 years ago. There are more things to my diagnosis but that's all I'm willing to share. The manager said he'd have to see papers for my dog which there are none or I'd have to pay $30, then said he'd charge me a reduced rate of $15, then got angry and said he had a service dog and he carried papers for it and when all was said and done, he said he had access to my card and dangled that over my head. My son who's in grad school drove an hour to meet me there and had to leave because of the bad WiFi. He couldn't keep up with his work. That left me there alone, feeling unwelcome and wanting to leave. It was so foggy that I has to stay. I wonder if all people who travel with service dogs go through the same line of interrogation? I stood there defending myself from the barrage if questions, in front of others for $15. I feel I'm owed a refund and an apology! I'm getting the ADA involved because some things are just not right! The jetted tub leaked water and I found the conditions of the room subpar. ***Stain on the bed, things picked of the floor, ***** hairs in the bathroom, urine on the side of the commode and a well behaved service dog*** GO SOMEWHERE ELSE PEOPLE!

Being suites, I like the extra room available to stretch out in without sitting on the bed. Like many 50 year old hotels (I'm guessing) limited budgets & maintenance staff show up in things like peeing epoxy coating in the bathtub from where it was resurfaced but improperly. The breakfast area was small for the hotel size & frequently was out of food or coffee. The coffee machine was broken so no hot water for tea, Limited staffing meant the tables were dirty as no one cleans up after themselves anymore. Finally, the water that week, everywhere in South Padre had a horrible taste & smell. Well enough but don't use it in your water dispenser at the front desk

The hotel breakfast was very good with several choices. The food was very hot and fresh. The hotel was at a very convenient location to the beach. The staff was very helpful and always friendly!! We were there with our Son's family. And we really appreciated the door between our rooms, it made it very convenient.

The room was clean and was a good size room with small seating area and large bathroom. The bed was super comfortable and the AC worked without any issues. It was only a short walk to the beach and the pool area was nice (and the hot tub was actually hot!). The breakfast had everything needed to get the day started.