Embassy Suites by Hilton Springfield

I spend a lot of time traveling to Alexandria Va. My stays at the Embassy Suites last months at a time. The staff have made me feel like family. They accommodate my every need with the friendliest attitude I have ever experienced. I am an early rise person and have been lucky to have the best night shift personnel ever. I would like to thank Jarmarquise at the front desk for his wonderful attitude and friendly demeanor. Always keeping me informed on weather, social conversation and happy thoughts for the day. I look forward to my return every time because of staff like him . Thank you Jarmarquise see you next trip.

This was probably the nicest Embassy Suites I've stayed in. The rooms were spacious, modern, and clean. There was practically no noise coming into the rooms even sitting along I95. The common areas of the hotel were again very clean and spacious. Breakfast was typical for an Embassy Suites. The staff working the omelets, kitchen stations were very nice. The other staff interactions were also very pleasant at the front desk. We had no issues with out stay and I'd definitely recommend staying here if looking for a hotel in Springfield.

Would not recommend this hotel. We’ve had one problem after the other. Room was supposed to have a kitchen yet no dishes were supplied. Requested some brought up. Received a few dishes, no pans and no spoons. Called again and still never received spoons. Finally went and got them myself. Sink was broken and had to be fixed. Its 11:30 pm and shower knob is currently running and won’t shut off. Waiting for maintenance. Hotel is nice most of the staff has been friendly but it’s been one problem after the other and that’s unacceptable for a hotel that charges this much. Highly disappointed and wouldn’t recommend and won’t stay here again.

Outstanding stay in a fabulous hotel. We were not familiar with the area and were a little nervous as we neared the hotel but as soon as we arrived we knew we made the right choice. Hotel is well-maintained and immaculately cleaned. Staff was friendly and helpful. Room was wonderful. Beds were super comfortable. Bathroom was spotless. I really can't say enough and we definitely will be staying here again!

Pros: The room was clean and the bed very comfortable. The room was relatively quiet even though it was facing I95 and there was no noise coming from the rooms on either side of us or people in the hallway. Cons: Upon arrival after 7 hours in the car there were no luggage carts available we had to wait 10 minutes for one to be returned. Meanwhile, you have to pay $10 to park in the hotel lot which has no security or valet service. When we finally got the cart and into the deluxe king 2 room suite, I tried to call housekeeping to request a couple of spoons and bowls to use in the kitchenette there was no answer, twice. My husband went down to the front desk and they said they would have it sent up. It never was. If you need/want to leave early on a Saturday or Sunday, the restaurant doesn't open for breakfast until 7:30. Obviously we were not the only ones trying to leave early because again there were no luggage trolleys. After waiting 10 minutes for one to be returned I went back to the room and there was one in our hallway. I knocked on the door of that room and the guests said they were done with it and I could use it. Does the hotel only have one cart? I gave only 3 stars because of the inconvenient and unpleasant issues on arrival and departure.

Clean, well maintained facility. Amenities were excellent and the breakfast was great. Evening reception was good and staff excellent. Front desk team was friendly and helpful. Zohal was a great example of the staff. Always smiling and made great recommendations. Close by the freeway and easy to find. A+

Great place to stay when visiting DC only a short 10 min drive the the metro and short drive to Mount Vernon. Staff were very friendly and kind. Rooms weee spacious and very clean. The breakfast was fantastic. The made to order omelet station was the best. They also have a nice happy hour with light snacks. We would definitely stay here again! Thanks for such a nice stay.

Ms. Yohan, Ms. "G" and Ms. Francisco, were outstanding members of the food service staff and made our protracted stay a mini-vacation. The entire staff was professional, courteous and added a great bit of humor when learning that our stay was extended two additional days. The food was awesome, and the atmosphere was perfect. Kudos for a job well done. As a retired military servicemember, the only words that can truly describe how I feel are the same words used by General Douglas MacArthur--I shall return!

Great location, grass was “ ok” for our pups. Managers reception was very good. MANY different items than other Embassy Suites. Breakfast was standard, but good. Oatmeal (I know surprisingly) very good. Not a runny mess, nor a brick. I’m picky about the oatmeal. We had dinner in-house as well. We both got salads ( me Cobb, husband Cesar’s). Both were very good. The bed was GREAT. We’ve been on the road a month, so we appreciate a good mattress. Shower was also very good. Would definitely stay here again.