Taj Palace Houseboat

Hi. We just returned from a visit to Kashmir and had a terrible experience with a houseboat that we booked. When we checked on the forums it looks like a lot of other people have had the exact same complaints. We would like to lodge a complaint against this hotel so that they cannot swindle more people. What is the best way to go about this? Even toilet and flush not working.

Never ever think of staying at this houseboat. The owner (a female) is the least mannered person I came across throughout my Kashmir Trip. These are the people who tarnish the image of Kashmir in the eyes of tourist. Be ready to shell out your money every time you want to reach or step off from the houseboat as you have to take paid shikara ride which the owner will lure you to be cheapest one. The female (Alina) at the reception is decent but the female owner, who is only approachable through call, is the most disgusting person. She will argue with you for every little things. Your stay at the houseboat will the worst nightmare as there is no basic amenities like hot water, clean bedsheets, electric blanket, and good wifi coverage. The owner will give lame reasons for whatever complaint you have. I was charged 400 extra forcefully just because I made the mistake while booking online. I was taunted for booking online because as per the female owner, online prices are cheap. ( as if I have set the price myself). Surrounding of the houseboat is complety filthy and full of trashes. The interior itself is of colonial era but the price for the same is of 22nd Century. If you want to spoil you Kashmir trip, go ahead and stay at this houseboat and be ready to face arguing lady owner until you checkout.

Soo cold no amenities freezing like anything i made 2 days booking there is no heating facilities i don't recommend staying in boat house in winters

Only pros food is okay Rest all cons - Badly maintained, dirty, not well lit damp cold with cobwebs at places in the room - No electric blanket or running hot water in toilet, rooms become freezing in the night - The room door didn't close properly from inside - wifi never worked after repeated attempts - Steps broken , injured self Overall seems to be a very old HB, no upgrade done other than so called useless wifi,no facilities, very poorly maintained - not at all recommended

when I get into room. it seems like room has not been opened since ages,so smelly,so suffocating,no drainage system in bathroom you have to bath in bath tub only. House boat entry was so pathetic and risky for kids. not so clean. I booked and was not able to reach at the given time. my booking was modified to the next day and I appreciated that. but still I didn't stay there after watching the condition of the room.

Damaged furniture, pathetic condition of bathrooms, decades old mattress (extremely hard and uncomfortable, no proper door closing bolts available, safety is zero nobody stays at the property after check-in, useless staff, least cooperative and will harass you as a tourist. Beware. Don’t book this houseboat even if you get as cheap as rs. 1000 per room

Properity location is not suitable for families food and amenities and service is very poor with unsupportive staff

It's very bad, terrible and class four experience of my life. They say it's deluxe house boat, we experience it's below average. I paid for bf, lunch and dinner and they denied to pay any thing. Even i paid rs 3500 extra.

Basic facilities were denied on the pretext that it was booked. We booked it in name of taj palace group but the standard was not upto mark.