Ocean House

This is run by a property management company so no one at the property to help. Arrived and the room was exceptionally hot. We paid for a room with Patio. There is a patio but there was no handle on the door to get out so couldn't use it until a handle was fitted. Had to message the property management company who didn't apologise and said they would send someone the next day. As a customer I shouldn't have to be highlighting maintenance issues and because there is no one at the property this was not noticed. I highlighted that I had fire safety concerns as the door didn't open and the only root out was down the stairs and if the fire was down stairs there was no way out at the time. Their response was go down the stairs and out of the kitchen, which would not be a good idea as I had highlighted my concern was if the fire was downstairs. The fire notice also had a blank meeting point which I think should have been filled in even if the detail may have been elsewhere. I requested to be moved but this was declined too.  As the room is on the top of the first set of stairs i could hear other people going up an down the stairs which added to not getting much sleep. There were bird droppings on the seats and patio area once we could get out after the door after the handle was fitted on the 2nd day and cobwebs around the toilet area. It cost way over the top for what we got at £316 for 2 nights. As it was not as described, i couldn't sleep as I was worried about how to get out if there was a fire downstairs, it was dirty in some areas inside an out and was uncomfortably hot. I messaged them after my stay but got no response. Despite it not being what I paid for, as i would have been expecting to get onto the patio the property management felt there was no compensation required via ***********. It does have lovely views across St Ives Bay from the front and is located reasonably close so this is a positive. There is no Parking at the property but there is a car park close which costed us over £8 for 24 hours. There is a kitchen which can be used and a code for the entry system is sent prior to staying so could go in and out 24 hours. It could be a reasonable place to stay but needs a lot better Customer Service which for me was poor and a lot more attention to standards.

Very comfortable everything yon need in a room.Kitchen was very clean as was rest of the property will definitely be back very smooth experience.House was very close to the town and all restaurants and bars and some lovely little shops and sea front😃

I was switched to this accommodation at the last minute when my booked stay became unavailable. On arrival I was very pleased. I found it very convenient for the Railway Station and St Ives Town Centre. There is a short, very steep climb, but it could be avoided by taking the longer way round if walking. The front of the property overlooks the harbour, with a stunning view. Access is by entry code. I received clear instructions in advance. The property was spotlessly clean and my room very comfortable, nicely decorated with shower, toilet and wash hand basin. I visited early in the season and there was plenty of heat to keep me cosy on the chilly evenings. There is a well equipped shared kitchen. The accommodation made my stay in the beautiful harbour town of St Ives very comfortable and enjoyable.

My partner and I booked our time at Ocean House for my birthday this February. Sadly, due to the Red Weather alert because of Storm Eunice we were unable to travel. We contacted our booking site to request a change or cancellation, they said they would speak to Ocean House's property management company to request this, we were aware we might have to pay more if we modified our booking but we were happy with that, it would be understandable. They rejected our offer and when I called them to enquire about this they said that their cancellation is up to 2 days before the booking, which is great but the weather warning was released the day before. They could not/ did not want to do anything for us and this just shows a complete lack of customer care. No, the weather is not either of our faults, but solutions can always be found, all other accommodation we booked for this trip was able to help us either by allowing a cancellation fee or a change of booking so it is very disappointed that no help could be provided for us. Unfortunate because of this, I will not be using this property management company's listing again and I will not recommend it. A bad experience makes all the difference sadly. I cannot comment on the facilities as I never got to visit them.