Holiday Inn Express & Suites ST John's Airport

Always love my stay at the holiday in! Always have good breakfast options too!

Great hotel

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Our room had dirt on the coffee maker and microwave and a couple pieces of hair in the shower upon arrival . We chose not to use either of those since the beds looked fine so that’s all that mattered. We were there for only one night and didn’t want to trouble anyone or get anyone in trouble for not doing a detailed job, we are very easy going people and understand people make mistakes. It wasn’t until we found bugs in our bed crawling when we woke up that lines were crossed and we were very unhappy! We called the front desk and since they didn’t come right away I took videos and pictures of the creatures who we slept through the night with! There were two there and the videos and pictures provide proof of what hotel we were in and what we were witnessing. The manager was not helpful at all. Suggested we should have called to change rooms when we checked in and noticed the attention to detail was not met. I explained we didn’t want to get anyone in trouble for it, we were just gonna leave it and hope the room would be in a better state for the next guests, until we watched bugs crowding around our bed and pillows in which then I was not okay with letting it go! They were no help whatsoever. Even with the pictures and videos they did not go out of their way to rectify the disgusting situation. I checked out without causing a scene in their lobby with people around with the promise that an investigation would take place and someone would contact me this afternoon (which they never and they ignored two messages I had left). When I put a complaint into their head office a manager from Holiday Inn express St.Johns called and informed me that she seen my complaint and there was nothing she could do. They couldn’t find the bugs and even though we have videos, the bugs must have came in on our shoes or luggage. We are very clean people! IF they did come in on luggage or shoes, how would they end up between the sheet and comforter? Should they have signs up saying this could happen for guests who arrive thinking they are sleeping in clean beds if this is a common bug found in carpets like I was told? Completely unacceptable! I paid over 200.00 for the room and after a long repetitive conversation the holiday inn said the best they could do was issue me a 10% refund. 10%! I took that as a snack in the face since they made me feel like we were liars. There were three of us there and we all seen what I was recording! I was also told if I went to social media with this issue, the hotel would see the comments and explain that a report was conducted and nothing was found, which in my understanding was to brush off/cover up what was there to protect their name. I am so angry and disgusted with this whole situation! We checked out right away, skipped breakfast that was included and we will never be back there!!!!

We stayed for a single night having arrived late in St. John's. As others have mentioned, the hotel is right beside the airport, less than a 10 minute walk. I would suggest taking the free shuttle only if the weather is really bad or if you have a lot of bags. There is a small plaza across the street with a Subway, Tim Hortons and a gas station with small store, perfect for some late night snacks or cold beer. The hotel seems fairly new so the lobby and breakfast are modern and clean. Our room was spacious and well appointed with a decent sized washroom as well. Beds were a little soft for for our liking and the hotel was quiet. Breakfast was fine, what you would expect for this type of property. Price was steep but it seems all hotel are these days. All in, I'm not sure what more you can ask for from an airport hotel for a short stay.

Conveniently located by the airport - a shuttle is available at all times (reservations needed for the early hours of the morning) or you can walk the short distance if you prefer. The rooms are all pretty standard with good facilities such as fridge, microwave, coffee machine etc. We had a good shower and a comfortable night's sleep. The downsides include the "free breakfast" which is hardly worth getting up for, the unfriendly staff members and the $45 card hold which is absurd for how much you have already paid to stay the night. Depending on your expectations, I'm sure there's worse places to stay but there's also better places to stay too.

Basic, no frills hotel, good if your only staying for 1 night. Convenient to the airport. Breakfast was okay, but not a huge variety to choose from. We had issues, two of our 5 day stay we had to call down to have our room cleaned and be re-supplied with toiletries. Upon checking out, we got the impression that they could care less about how our stay was. We approached the front desk and said, were checking out a day early and there was no, no thank you for staying with us, how was everything...nothing! Maybe we just have higher expectations? Would we recommend this hotel? Not for more than 1 night only if your just passing through.

Stayed here for 7 nights and had a great stay! The hotel staff were very welcoming and friendly throughout the stay. The suites were lovely with comfortable king sized beds, large showers and decent overall space. The included breakfast is adequate with a decent selection of hot food, cereals and drinks. Would recommend this hotel to anyone wishing for easy access to the airport.

Recently stayed here for what was supposed to be 1 night after attending a family funeral, but ended up stuck for 3 nights due to a significant blizzard that lasted 2 days! The hotel was clean, our room was spotless, the staff were very kind and professional and the hot breakfast was delicious. There was bacon, omelettes, sausages and cinnamon rolls! When our flight was cancelled due to the weather, we were going to travel 2 hours back to be with our family, but the roads were too bad, and the hotel luckily had a room left so we decided it was safer to stay. Keeping the kids occupied was easy, because they have a warm pool which our kids used 6 or 7 times during the storm days. On Friday night, as the restaurant was closed due to the weather, the staff even made us chicken soup, a variety of sandwiches and chili to keep us warm and fed, for FREE! We will definitely be back again