Fairfield Inn & Suites St. Joseph Stevensville

Whoa! No one is at the wheel here. First of all, my room was clean and comfortable. The shower worked nicely. For the rest: - When I first entered my room, an employee’s friend was eating Chinese food in it - The staff didn’t seem to know which rooms were and were not occupied, so to find me a new room they had to go wander around the building - The fire alarm went off around 6:30am - not the hotel’s fault - but long after the fire department left, the hotel could not get the flashing alarm light to stop in my room. I was told around 8:00 (as I gave up and left) that a “technician is on the way.” - The decaf was ice cold and full of grounds as I left When was the last time a (salaried, not hourly) Marriott employee stopped by to see how things are going at this location?

Stopped in here for the night and had a good experience. The room was very clean and was well maintained. The bed was comfortable and the bathroom was super clean. Great shower. Nice and adequate breakfast in the morning.

The reception staff was friendly enough and we were able to check in at 3 instead of 4 which was nice because we had a wedding rehearsal at 4 to be at. However, the carpeting was kind of gross, we only had one tiny bar of hand soap and when my daughter and her boyfriend checked into their room they had no handsoap. When she called to ask for some, the desk told her all the handsoap had been recalled and couldn't give her any. So then I was wondering why it was recalled but since we had no other soap to wash our hands with my husband and I still used it. There was no soap even in the lobby bathrooms which is gross. The shampoo/conditioner bottles in our shower were empty also. The only light that worked in the bathroom was the one in the shower-the lighted mirror wouldn't stay on which made it difficult to get ready for a wedding the next day. The. breakfast was nothing to write home about and the food was so-so. The juice dispenser was not working either. Overall, wasn't impressed with Fairfield-our room was quite small too.

I picked this hotel for my family because of the pool and arcade/game room. After paying my non-refundable room rate, I learned at check-in that the pool and arcade/game room were closed for renovations. However, the next morning I woke up with bug bites. We found some small black dots the size of a period at the foot of our bed and one small bug--I think that the bed had bed bugs. I reported it to the front desk, and they seemed grossed out but never even apologized. I have spent the last week trying to heat-up everything that we brought with us to try to avoid bringing home any bugs--which has been *extremely* inconvenient and time consuming. And I'm worried that I could have missed a bug hitchhiker despite my best efforts. I was not given any refund, being told that the "original cancellation policy" applies (it's non-refundable). I will never stay at a Marriott hotel again after this, and I'm not happy with ******* either. This hotel and experience were AWFUL.

There were some hiccups. The place was clean and updated. Rickiea made a difference by cleaning our room and making sure that we had what needed. I will return because of her. She needs to be in the front of the house!!!!!

Stayed 3 nights (BUSY season, so everything booked) our room was NEVER serviced for those 3 days. We had family in 2 other rooms, SAME PROBLEM! While returning one evening we saw a women 3 pre-teen kids, she was trying to resolve an OVERBOOKED reservation...PITIFUL! Next night, returning for the evening, we heard a man complaining about the elevator being out of service (he was on the third floor). Another afternoon, I noticed the front desk was empty, seems the front desk clerk had left to service a room so a family could check-in. All things considered, a DISASTER! We were so disappointed, having previously stayed at this location in 2020. We were having a family reunion, folks from GA, KS, MI and OH, three rooms total, staying for 3 nights. My wife is a Marriot Bonvoy member we have been staying at Marriot's almost exclusively since 1983, only disappointed once before (Courtyard in Orlando).

Dirty. Previous guests had left something on floor- wasn’t even thrown away. The linens on the beds were clean but the rest of the room was filthy, dusty and dirty. We only stayed one night. The pool was so dirty - unusable.

Absolutely awful experience! The first room we were assigned was dirty. It was obvious that housekeeping made the beds and cleaned the bathroom, carpets had food and debris on them & TV did not work. Switched rooms and housekeeping never came in 4+ days because they were “too busy”. Asked for fresh towels every night and ran out of toilet paper. . Front desk did not care. The morning shift wore a stained t-shirt and his air pods all the time - he gave Zero “F’s”. GM could care less - shook our hands and agreed. Promised to make it right but never did. Pool was not available, broken elevator and fire pit was inoperable too. Breakfast was a joke. No eggs or orange juice because they never received their delivery. Coffee ran out at 8:30 am and was never replenished. Awful experience and they obviously did not care enough to make it right. We would have switched but other hotels were already booked up for the night.

We have been going to this hotel every year since it was first opened, as it is convenient to St. Joseph and the Krasl art fair. Every year it has been fine except this year. This time the room was not clean (smears of hand soap on the bathroom counter, which indicated it hadn’t been wiped), there was very little toilet tissue in the bathroom, and the room and hall smelled. We also used the restroom off the hallway on the first floor, and it was gross and had no soap or tissue. Unfortunately, we will have to find another hotel next year.